I want to start by saying Lucy is a credit to your company. The tool box I purchased came on the 17th of Feb the bottom box was really good quality no damage but the top box was dented inwards on the right hand side. They sent another one out to me which was also damaged. I made it very clear that the delivery company they were using AIT was not up to scratch they arrived in a van with dents all over no lifting equipment dragging the products across the floor! I contacted SGS they said they were not willing to send out another replacement due to the courier not being any good I asked if they could use a different one they said no and asked me to keep the box with £100 discount. I said no I want a full refund they said no problem. They collected the bottom box on the 19th and top box on the 20th I waited 7 days heard nothing. Emailed them they said we refunded you on the 4th of march £1400 my purchase was £790 got another apology and refund was issued got it today. I ordered a different tool box from a "Garden centre" in Wales it came in 4 days on 2 pallets strapped in place wrapped up tight. Another colleague of mine got a tool box which came on a pallet with 6 pieces of MDF on the top for protection. My advice to SGS is simple 1. Don't use AIT 2. Check your products for damage before shipping 3. Package then properly not in thin card board boxes put them on pallets 4. Issue the refund without waiting weeks. I will not be using you again and have blocked all adverts ect. Your tik tok slogan says don't stress well I have been.