Poor customer service for a defective part
I actually like this product. It works well. When it works. I bought this product and groomed my dog with great results. But then I had to recharge the Clippers and they wouldn't recharge. I contacted the company to troubleshoot and was given suggestions and instructions of what to do. I described the problem to them, sent them videos and told them what didn't work. I even sent them the order number. But then they ghosted me. I wrote them again. Got a response, received a quick response but they ghosted me again and again. All I want is a new set of clippers. The product is well-made, except for the Clippers, which are defective. No matter how good a product is if the product doesn't work after just a couple weeks it's not worth it.
Svar från Uproot Clean
Hi Keith,
Thank you for taking the time to share your experience, and also for your honest feedback about the product. I’m really glad to hear it worked well for you initially, but I completely understand how frustrating it must have been to run into issues with the clippers so soon after.
We took a close look into your case, and I want to clarify what happened on our end. Our team did respond promptly to your initial messages and began troubleshooting with you right away. It appears that some of our follow up replies were unfortunately routed to your spam or filtered folder, which made it seem like we had stopped responding.
Once we were able to reconnect and receive the remaining details needed for the replacement, your request was processed accordingly. I’m sorry for how this miscommunication came across, that is never the experience we want for you.
If there is anything else you still need help with, or if there is any part of your replacement you would like us to double check, please let us know, we are here for you.
If you feel this situation has been resolved, we would truly appreciate it if you might consider updating your review to reflect the full experience. It would mean a lot to our team.
Thank you again for your patience and for giving us the chance to make this right.