I don't even know where to begin but I will begin anyhow. I've waited for 2 weeks to get a cooker delivered from hotpoint and its been an utter disgrace because after waiting so long and paying for installation, the cooker wasnt installed in a safe manner. The engineer came with the cooker, installed it without a safety chain. I mean is that not a safety requirement that all engineers should adhere to and especially since i have kids this did not sit well with me. So i called them to report this and theu took the call all around the world and still my report was not solved that the installation was not done properly and so my cooker that was delivered today is still not safe because it doesnt have a safety chain attached to it and im not happy at all. The customer service kept asking the same question over and over again. For a company that should have many years of service under their belt this sure is a let down.