I can’t recommend this host to other people. Terrible tech support: if you want your questions to be answered at least, this provider is not for you. The only reason to buy servers from them is the price.

The story happened back in 2024, but left such a disagreeable impression on Play2Go that I decided to write a review.

On November 16, I am blocked from my server for having to log sensitive user information (as I believe). I am referring to the site’s ticket - they are asking for permission to inspect the content of the server, I agree. Find suspicious strings in my Python script and ask them to be removed, which I do. After that, the server was unlocked.

But here is the problem - 6 days pass (November 22), and the server is blocked again! Although after the deletion of those suspicious rows, I did not change anything on the server - basically, I was just turned off.

I’m typing on the website like last time, but my support is simply ignoring me. The tiquet was created on 22.11.24 at 14:37 and closed on 01.12.24 at 13:56. Try to guess how many times I’ve had anything answered... 0 times!

Then I turned to another support - Telegram - where I was told that sensitive packets continued to arrive on the server. I explained that not all of my users had been able to download an updated version of the program, which no longer included this information. They didn’t care at all that the code responsible for processing the package was deleted on their request. After my explanations, the endless confusion began - I no longer got any answers from them. No server, and most importantly, no data that was on it!

In conclusion: if you only care about low prices and not about customer attitudes - take them. If normal service is important - definitely not, really, it will touch you someday. I thought that support was not so important to me - I was wrong.

My ticket numbers: #11038(first), #11178(second)