Some products I love, some I am “Meh.” I do like using the Bakuchiol product for my face because retinol is too harsh on my 75-year-old skin. The lip plumper is very nice but tastes VERY bad. Customer service gets a 4.5; when I wrote them about the problems with “All-in-one,” at first they tried to talk around it. But then when they came out with a new one, they offered me a freebie (with another order, however, so maybe back to a 4).