They installed our HVAC unit and found out they didn't put the right size duct. Called back to have them fix it and a guy named Vance said he will call back either within the day or the day after, but they didn't. I called back a week after and finally somebody talked to me and was transferred to this same guy, Vance. He scheduled to go to our house to have the duct work fixed but we he didn't come. I called their office and they don't even know where the dispatcher is. We at least would like to know if they are coming or not. NO updates and callbacks from the dispatcher.