We appreciate your review. It is a reminder that we cannot satisfy all our customers even when we performed and provided exactly what was ordered. As mentioned, we apologies for your misunderstanding and that we couldn't know by just an order what stair parts you need. Despite our effort to talk with you regarding the unfortunate situation and then we provided a follow up email with a remedy that could prove beneficial shortly after our conversation, we received no acknowledgement yet did receive such a poor review...
We ALWAYS try to understand and provide stair parts exactly how our customer may expect, even when it may be ordered incorrectly. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts. We will strive to StepUP for you!