Hello Andrea,

We are sorry to hear you are disappointed with your recent order of envelopes from us. Looking at our system, I cannot see any communication with our customer service team on this, and we would love the opportunity to investigate this for you. A member of the team will reach out to you directly as they are keen to help, and it is important to us that all our customers receive products that work for them.

As well as our customer services team, please also feel welcome to get in touch with our friendly sales team who have a vast range of product knowledge and can assist you when choosing your goods.

If there is anything else we can do for you, please don’t hesitate to ask.

Leia