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Evri some of your couriers are thieves

i ordered a shox trainers of Zalando. I received a message that it was delayed then this morning the package is damaged. How can a pair of trainers be damaged. It comes in 2 boxes. I will never order from Zalando again. I order from other shopping sites and use Evri and have never had this problem. You need to check your self-employees at Hemel 2. This is where my trainers were stolen. This is not right and these people need to be investigated and sent to jail. My hard own money and now I have to wait for my money back so I can order them again, but will order them elsewhere.

5 september 2025
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Svar från Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity