Went to this store with my wife in livingston manager is called John. We were looking for a carpet for our landing and stairs . Size i wanted was 5mtrs x2mtrs the person that was serving me brought a carpet through from the roll end section measuring 5mtrsx4 mtrs and said he would cut a piece from this roll. I then left the shop while my wife paid for the carpet .then it was put in my car .when we got I said to the wife it looked a lot but I just continued to cut piece's from it to do my landing and stairs .and that when the penny dropped I had been given and charged for a 5 mtrsx 4 mtrs I returned to the shop to speak to the manager and fell on deaf will never used them again .ps there is no complaints procedure as they don't have a head office .so the manager oversees complaints against himself a bloody joke .they are worse than kwik fit