A mistaken click is costing me money!!!
I mistakenly clicked on ONTOPUP I am with giffgaff and generally pay £8 on a rolling monthly system. On this instance I needed to pay in £10 so I could make an urgent phone call. ONTOPUP charged me £11.98 and didn't top up my.phone. NOW THEY ARE TAKING £11.98 a month for doing nothing and I DIDN'T KNOWINGLY AUTHORISE THIS AND I CAN'T CANCEL!
17 juli 2025
Omdöme utan inbjudan
Svar från On Top Up
Hi Olga,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen