Dear Olga Danes-Volkov,

I hope you are well and I am sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.

Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: https://ontopup.com/contact.

Regards,

Charise