Hi,

Thank you for your feedback, and we're truly sorry to hear about your experience. We completely understand your frustration and would like to make this right.

We’ve requested additional information via Trustpilot so we could locate your order and assist you properly. Unfortunately, the details we received don’t match any order in our system, which makes it difficult for us to proceed.

We’d love to help you further—if you could please send the correct order information or Klarna reference number to info@basic-pets.com (attn: Joline), we’ll do our very best to resolve this quickly for you.

Sincere apologies again for the inconvenience.

Warm regards,
Joline from Basic Pets Customer Support