AVOID AT ALL COSTS

I had a deeply disappointing experience with this service. I booked an appointment and clearly specified in advance the medication I needed, but when I met with the doctor, they refused to prescribe it. This left me feeling misled and frustrated, as I had made my needs clear from the start.

After the appointment, I promptly requested a refund since the service did not fulfill what was advertised. However, instead of addressing my concerns, they flatly refused to issue a refund, forcing me to go through the hassle of filing a chargeback claim with my bank.

This company failed to provide the services they promised, and their customer service was equally unsatisfactory. I would strongly advise others to avoid this service to prevent similar frustrations.

** UPDATE ** The medication I requested isn't part of any exclusions on your site! It isn't here : what-we-treat/mental-health nor is it here: how-it-works/prescriptions or on the external link you provide here to the bnf nice site medicines-guidance/controlled-drugs-and-drug-dependence/ .

It seems like you add extra conditions when someone tries to book an appointment in order to get their money regardless. IF it wasn't allowed WHY did the doctor make the call as the reason for my call was clearly stated on my file as well as the medicine I was requesting. You cannot charge 49 GBP to someone who had a 3 minutes call with a doctor who doesn't look at their notes !!!! I've reported your shady practice to scamadviser too ** next time you try to lie about this I'll get in touch with your CEO directly on LinkedIn!!!