Account and funds frozen without a way out
I was investing on Bondster for 6 months and was overall happy with the experience and the returns.
Until the day I found my login disabled without warning, explanation or even notification. I figured that my account might got hacked, but on inquiry with the support I finally learned that this is supposed to be the way they perform an AML/KYC check. I provided the documents and information they requested.
Again nothing happened for a while until I was told that my account got suspended 'due to the suspicion that funds may have been transferred to your account illegally as a result of criminal activity.' Whatever this might mean, as they refuse to give me any further information on what is going on or what I could do to solve this situation. This is going on now for 10 (!) weeks, denying me access to my account and funds.
In conclusion, invest only with Bondster if you are fine with that some unregulated private foreign company might withhold your money out of the blue and indefinitely out of arbitrary reasons.
Svar från Bondster.com
We greatly value our investors, as they trust us with their funds, and we have a duty (both legal and moral) to ensure the security of these assets. We regularly check transactions in our system for potential fraud and other irregularities. When detected, we investigate the issue using all available means. In very rare cases, when we are unable to resolve the situation to the satisfaction of all parties, we refer the case to AML, Police, or other relevant authorities. This is our policy, we mean it, and in the interest of our clients, we enforce it. You can be assured that we care about this.
For obvious reasons, we cannot discuss specific cases or disclose unproven accusations. In such cases, the disputed assets are frozen untill investigation by the relevant authorities is finished. As soon as we can clarify the suspicion based on the findings of the official investigation, we immediately release the assets. Anyone who may be affected has been contacted by the relevant authority or will be contacted in short time. Upon request by the relevant party (and unless prohibited by specific regulations), we will provide the name and address of the investigating authority and the case number.
Bondster