Heart internet has suspended my Three websites with no notice, There is no customer service to speak of, a chat system that isn't there, every time I go to the ticket system I get kicked out to the login page. They took my last payment of the 20th of July. They even sent me an invoice for the renewal of my Domain. A domain they have suspended?? W.T.F IS GOING ON WITH THEM?? They've been like this for the last 6 or 7 years now. Before that they were actually a really good company but now they couldn't organise a p**s up in a brewery. If they can't fix this and have deleted my websites I will be leaving them. I may anyway. UPDATE. After many hours of banging my head off the desk waiting for them to answer the ticketing sytem I think I got a bot. it doesn't seem to accept that they didn't send me emails either saying that my payment was collected by them or declined by my bank from february to june when they resumed sending emails. Their attitude is just pay up and hope we'll be able to reactivate your website. at this stage I'm done with they. I've clung on for years longer than I should have. The irony is they have all their awards on their website but the last time they got one was in 2016 thats seven years ago! They have no interest in providing customer service. We are just cash cows to the parent company! Get my websites up and running again and then I'll pay the fees. Other companies would understand that it was their mistake and swallow the costs. This shows that they have no interest in their customers as long as you keep paying. I only want my websites back so that I can migrate them to a different hosting company.