Customer service was decent
Customer service was decent. Replied quickly via the live chat.
However, when the passenger arrived at the platform early, they couldn't see the bus and she was searching for it for a very long time. The lack of communication between the carrier and no indication of a specific platform, the bus left without the passenger.
"infobus.eu" refused to refund my ticket.
6 oktober 2022
Omdöme utan inbjudan
Svar från INFOBUS
Hello, Alex.
We are sorry for the situation with the passenger.
Usually, the carrier's contact is pointed in the ticket.
Can you provide us with the ticket/order number, and we will check again the possibility of refund.