Wow... Like if there's a zero help policy

So, unfortunately we had to rebook our rental car (in Portugal, if that's of anybody's concern) short term and made the mistake of mismatching the name and credit card. My name, my girlfriends credit card. Yeah okay, our fault I guess.

We also booked through a third party website, Check24. Apparently also our fault, Sixt really didn't like that.

After waiting around for a while, cause we were denied any help before the time on the voucher, the desk guy of Sixt discovered the credit card mess. He was quiet rude. We tried to bargain with him, try to change names, this and that. Just: No. Zero help.

Okay, so we call Check24. They guy there was actually trying to help. Unfortunately, they couldn't change the names anymore, cause it was too late. You know what, I even trust him. He was trying to do something. Prepared a statement for requesting our money back, told us to speak to the people of Sixt again, try to reach an agreement. Maybe it's not the policy, but possible if they play nice.

Well, we try again. This time the Sixt guy isn't rude, but like zero help. Basically they hide behind us not booking through them directly. Can't or won't do a thing. Only option: Make a complete new booking.

Okay, well, that sucks. We call Check24, let them submit the request for a refund, added that we took THE EXACT SAME BOOKING for almost the SAME TIME, just under a different name. You can't even tell me they lost anything in that whole fiasco, we most likely took the same car we would have taken otherwise, just a bit more expensive cause why not?

Requested, denied. Well that's nice of you, Sixt, real nice...

After the trip I call up Sixt, Was hard enough finding a number. I go through the process, state the booking etc. When I got to an actual person it always felt like mockery, cause I just have to state everything again. I explained what had happen, tried to figure out if there could be any agreement. Zero. Just a repetition of if you didn't book through Sixt directly, it's all the others fault. Sixt can't do anything. I explain Check24 has submitted a request for a refund. Ah, no, see they have to do it. At some point, after getting told for the third time it's all Check24, I just say I would only like to figure out if there is any remote hope of Sixt actually helping me, or if they basically want to tell me to #*+? off. Yeah, not nice, but I mean... I wanna have an answer at some point, I felt like I just get excuses thrown at me.

Well, after that there was silence. I said just not answering is also not an option. Silence. I said it's not nice ignoring somebody. Silence. I said well if you don't intend to answer me anymore, you might as well just hang up. Silence, than a click. Call has ended.

I realize I was a bit rude, but after so much rudeness from Sixt's side, it becomes hard to remain friendly. I very much feel like it is almost a policy around there to deny any help to a customer.

I'd also like to mention I once had a similar problem at another rental car company, and that got solved way better. The booking got canceled, the money sent back, a new booking was made.

I do not understand what Sixt has to gain from treating customers like this, after all... that is me, my girlfriend, our families and possibly friends and perhaps one or another reader of this review being lost customers.

I do not intend to ever book a car from Sixt in my life.

I'll try again to reach out to Sixt, I'll update here what happens.