Hi Lars,

Thank you for taking the time to leave us a review. We’re sorry to hear you are not completely satisfied with the service received.

We've looked into your query and can see that you notified us of your move at 22:20 yesterday evening through our ticket system. Please be aware, our standard response time for tickets is 3-5 working days.

Your ticket will be picked up by our Customer Service Team shortly, and you can track its progress via our Self Service function.

Our dedicated Customer Service Team is easily accessible and on hand to take queries during our office opening hours, which are Monday-Friday between 08:30-17:00, excluding bank holidays.

If you'd like to discuss your concerns in more detail, please don’t hesitate to contact us on 01279 810119 or at customerbilling@dataenergy.co.uk.

Many thanks,
Data Energy