Hello

Thank you for taking the time to write this review. 

I am sorry to hear your concerns. 

As you have not provided any order information, I am unable to investigate this for you please contact us via the ‘contact us’ sheet on the BEAUTY BAY site, help page. Alternatively, you can contact us via Twitter DM @BEAUTYBAYHELP or via email at customer.services@beautybay.com and we will get back to you as soon as possible. 

If you have already done this, I can assure you we get back to you as soon as possible. Please note we work through all messages oldest to new and we are extremely busy, so ahead of time we thank you for your patience. 

Apologies for any inconvenience or disappointment caused.