AVOID. We used them a long time back and it's not improved. Before I start I will state I have tried to find reasonable and acceptable resolution and they won't even send the requested conditions to me for raising a complaint (which we did immediately on arrival). If Lakelovers reply with any message about trying to resolve this or contacting me then it is utter rubbish. For clarity this is a review both of lakelovers and 'The Loft' in Windermere which for avoidance of doubt is '12A'.

On arrival we saw the cleaners cleaning the front door, they had NO PPE (which is to protect guests as well as the cleaners) despite all emails saying they have gone the extra mile to ensure safety - what utter lies. We notified Lakelovers of issues at least 4 times whilst at the property, possibly more and when I tried to call I was on hold for 30m with no answer and the first reply I got from anyone was a week later. I also tried to call several times after this including when arriving back home and again, on hold 30m, no answer. They even had the cheek to say all issues should be raised immediately and that I had not done so - they have not explained how emailing and calling them numerous times with no reply whilst at the property wasn't considered contacting them. We are very frequent visitors to the Lakes and plan to move there some day, but this is not how you treat customers or run a business, so here goes...

Firstly the bathrooms are NOT luxury. They might be modern in look only but NOT luxury as the descriptions states - you expect to pay this price for a well done and well maintained property, which this is not. They are very cheaply done, the bathroom has major ceiling water damage (from the shower above no doubt), the window has NO LOCK or CATCH. I had to make one from a spoon and peeler - this in it's own right invalidates our insurance for holiday theft. The shower over the bath is more over the taps - make sure you've stretched first. The en-suit soaks the floor given when the door is open the shower is on the outside of the door. No heated mirrors (bulbs didn't work either), no heated floor, cheap flimsy loo seats, flimsy shower door - as I said, not 'luxury'. Where next.. the beds ...

Mattresses are knackered, topped with toppers to make them feel comfy but very very very bad for your back. The sides are heavily compressed meaning, they are knackered and the 2nd room even had them upside down meaning the springs were in the kids back until on the 2nd night they complained and I took a look. The duvets, except one, are very very VERY cheap £9.99 ones, almost of that nasty disposable material - very nasty, the pillows the same, I wouldn't give these to a homeless shelter quite honestly. The windows, single glazed, metal frames - the rooms are very noisy with road traffic. The blinds in the spare room - there is one covering one side of a 3 sided window - what use is that ! The blind has been fitted so the 'breezy' Louvre glass slats can't be opened either when you do need airflow. There is little storage especially in the main room for clothes, the one small brown chest of draws (more a side table) is totally broken and falling apart. We lived mostly out of suitcases, the spare room did at least have a chest of draws in it, there is hanging space but some items need draws. Look up to the ceiling and the roof light (no blind) is thick with mould too. So, what next.. on to cleanliness...

Well, one wipe of a loo saw the cloth thick brown - utterly disgusting. The cups and glasses in the kitchen, utterly gross with finger prints and lip marks all over 7 of the glasses in the cupboard. We ended up spending the first evening cleaning (and having to buy the products to do so). There is NO hoover or broom, something else we asked for If you did happen to break a glass (we did not) how are you supposed to clean it up ? By the end of the 6 nights (at £200 per night - I have rented better houses for this price ), the floors are not pleasant as you can not sweep or hoover them. If you are planning to work using wifi, don't bother. We could not stream a SD Netflix film for the children without constant buffering, no doubt the cheapest possible broadband package has been subscribed to. I ended up buying more data and tethering my Apple TV (I brought with me) to my mobile phone.

I could go on, but really I think this says it all both about the property ('the Loft' @ 12A) and Lakelovers who once they took the money didn't reach out to help for a week after our first contacting them. The owners, appalling from all accounts. This is not how you treat clients and not how you build a business. I have since asked to be removed from their database as I won't be trying a 3rd time for luck. My advice given the lakes is sought after and sometimes hard to book, shop around, really do, and avoid lakelovers which appears to now be under Sykes - good luck.