Hi Fred,

We're sorry to learn of your unfortunate experience! That was truly not our intention. We appreciate you taking the time to leave your feedback as it's only through honest feedback such as yours that we can make improvements to ensure this doesn't happen again. If you can give us another chance to make things right, our friendly customer service team will be more than happy to discuss your experience further at online@ishka.com.au/.

Please accept our apologies, and we hope you choose to shop with ISHKA again in the future.