The worst customer service AE and shipping service. I order my boots six days ago. My order said free 2 days shipping with order of $150 or more. They send me a email with tracking information saying that i was gonna recibe my package (Friday) yesterday. After I waited all day it never came. I go back to my track information and it change for next day. I call customer service and the lady had no clue . She was claiming that my delivery was for the next day and that there is nothing she could do. I decided to wait till the next day. Today ( Saturday) waited again and same thing no shoes and the email switch to Tuesday. I call AE customer service again the lady I spoke to really rude and no courtesy. That ther is nothing she can do. That if I want to I can call fedex and find out my self. And I tell her that them are the one who should call the shipping company because the pick who they are sending it with. I tell her about the 2 day free shipping and literally she call me a liter. Because she was saying that there weren’t not 2 days free shipping.i have a picture on case they want to see it. I wish I could post it with this email.. Her answer was that there is nothing she can do .. I trust it the free shipping offer. I was gonna order another pair of boots. But at this point I don’t think so. This is my first time buying from them iand is not a good experience with their customer service and the lie about the shipping service situation.... is a shame that a company who sell such a expensive merchandise have such a bad reviews.