zulaykitchen.com Omdömen 227

Helpful customer service! I had an issue with my frother and they sent me another one. Wish the Amazon postings were a bit more clear though with regards to the stand, colors, etc.

This company really stands behind their products. I had a product that was 4 years old and they replaced it free of charge. That's great customer service.

This is a great quick juicer. It's easy to clean and it looks great on the counter top.

I took advantage of the lifetime warranty to replace my old frother. Customer service responses were prompt and very friendly. I even got to choose the color of my replacement. Top notch service!

Would have like to have 2 screws with the replacement wires I ordered. Lost the old screws while trying to replace wire.
Not happy.

I still havent received the replacement although delivery was scheduled to arrive 2 days ago and after I received this survey request. The product did not last well, despite limited use. Although the replacement was "free" I had to pay for shipping (which is late) even though I didnt pay for shipping in the original purchase. I received and "extra" product and I can only wonder if it is due to the product's pre-planned failure again.

I have to say thank you to Zulay company for their customer support when I had a frothier that was not working properly. The customer service support representative offered a replacement and also offered upgraded products as well as a stand, which I did not have. I did just replace my frother for a new one and bought a stand. I was very pleased with how easy it was to talk to a person and have my concern addressed and a replacement mailed out to me so fast. Thank you

I ordered a new water reservoir for my coffee maker because the original one's handle broke (poor design ??). The replacement arrived today in a poorly packaged box. The water tank was obviously used and not cleaned; the tank was scratched on all sides, there were remnants of tape adhesive, and there were coffee grinds and other particles in the water filter and bottom of the tank.

The awesome Zulay team replaced my glitchy frother and they threw in an extra one for the minor inconvenience -- thank you!

Zulay Kitchen

I purchased a Zulay Kitchen Milk Boss from my local mall. I wasn’t familiar with the brand at the time, but the packaging prominently advertised a “LIFETIME WARRANTY + SATISFACTION GUARANTEE” in large, bold letters. The box stated, word for word:

“Purchase with confidence! This product comes with a Lifetime Warranty and Satisfaction Guarantee. If for any reason you are not fully satisfied, or if there is any problem with your product, we will make this right for you with a replacement or refund.”

Based on this promise, I chose their product.

Less than one year later, the Milk Boss stopped working. When I contacted Zulay Kitchen to file a warranty claim, I was told they do not honor the warranty unless the product was purchased directly from them—despite the fact that I still have the original packaging, proof of purchase, and receipt.

Nowhere on the box does it state that the “lifetime warranty” only applies to direct purchases. I bought this product specifically because of the warranty advertised on the packaging. If that isn’t straightforward false advertising, I don’t know what is.

Buyer beware. Don’t be misled by the warranty claims—this company does not stand behind them.

The response to my warranty claim for my frother was lightning fast and accommodating. I received not only a replacement but also a free extra frother as a gift. Such customer service is unparalleled.

I love this frother!! It’s perfect in size and usability, and you can’t beat the price. The company went above and beyond when mine was having some glitches and not turning on. They communicated well and prompt!
You won’t be disappointed!!

The customer service agent was so helpful and sent a replacement for my product that was not working correctly. The replacement is just perfect. What a great, responsive company!

Ordered a Zulay Kitchen Coffee Machine for $900 within 90 days it stopped working properly. The company sent me a replacement part and about 90 days after that part was replaced the machine stopped working again. I called and asked for assistance, completed all the troubleshooting, even sent in the machine to be repaired and I had to pay for the shipping. After the machine was returned back to me it again stopped working. The company sent me a “refurbished” machine as a solution, and to no surprise that machine is also defected. Avoid this company and their products. Maria at customer service has been the only one willing to help that’s why they deserve a 1 star other than that it would be 0 out of 5. Horrible experience will never purchase anything again from them.

Customer service was very responsive and helpful when I contacted them about my issue. They replaced the item and sent me a gift, too!

The frothers I’ve had have worked great for years and when I had an issue with o e I bought recently, their response was quick and very cordial. I will definitely buy again from Zulus.

I filed a warranty claim and the company sent a replacement and a second frother for free. The warranty claims lifetime and so far they have honored it. They also included a hand written thank you card.

Had an issue with a whisk, and called the number on the device. I real human picked up, replaced the whisk no questions asked and added a second whisk as a thank you. Great customer service. I will definitely buy other products from this company.

I purchased a milk frother wand and it works exactly as expected and then some. Its well made and light weight, perfect for anybody’s quick mixing needs.