Zoomalia Omdömen 30

Do not use this company , I paid extorniate p and p to have product delivered as quickly as possible 2-3 days apparently , this was on the 19th august ! Still no product, Impossible to contact them , Would say they pretty much break every single trading standards rule there is to be honest , I am now down £30 with no product to show for it ! If I could have given zero or minus stars I absolutely would have , Total rip off merchants .

So so disappointed, after ordering off these people my parcel apparently was dispatched a week ago however it isn't even with yodel yet. I've sent a message to zoomalia with no answer, I don't think they care to be honest as long as they get their money. I will never order from them again!!!

Order placed on zoomalia.co.uk, this is the parent company I believe.

Order number JU171087253

I was very hesitant to order from this company, especially after reading so many negative comments online but I thought I would give them a go. On Monday 24/07/17 I ordered £75.96 worth of items and paid £7.77 for postage (including priority shipping & Zoomalia Zen) I was aware that the items could take 3-5 days and whilst not ideal thought worse case I would have the items by today, the 5th working day. Initially I was a little disappointed that I was prompted to get my order over £69 to use a discount code to receive money off, exceeded the value, entered code to be told "Promotional code "HAPPINESS" Not valid in your country"? I was logged into my account and had my address details populated. All appeared to be going well, I received a message saying the order was received and would be dispatched soon, I then received another message with a Yodel tracking number saying the item had been dispatched, on the same day I ordered which I thought was great service and maybe the online reviews were wrong. Fast forward 7 days to today and I still have no delivery, the Yodel tracking number says, "STATUS: DELAY DELIVERY ESTIMATE Unavailable Your parcel will be with us soon WITH SENDER Your parcel will be with us soon 25 July at 00:00" so I can only imagine that my order is sat on a pallet somewhere waiting to be handed to Yodel. This is all very misleading and trying to contact Zoomalia is not working, I have sent 2 online messages now, none of which have been acknowledged or answered, Yodel in fairness can't do anything until they have the package and have confirmed this to me today "I regret to inform you that the parcel is still with the sender. Currently we have not yet received the parcel at Yodel and I am unable to advise you when it will be delivered. The best thing to do is contact the seller for further assistance." So I am now £83.73 down with no items and no idea when the items will be with me. If I could have sourced the items elsewhere I would have done, lesson learned and I will not be using Zoomalia again or recommending them. I want a refund for the express shipping, which hasn't happened and also would like a refund for the whole order as I need to get the treatment from a company that will be able to deliver in the stated timescales that were communicated.

Just had the standard response from Zoomalia as below: -

Hello Jon Metcalfe,

my name is Katinka and first of all I would like to thank you for choosing Zoomalia

Your parcel dispatched the 24th July and is currently on a palette in Brussels. The tracking-number is unfortunately not working till the palette reaches London-Heathrow where it will be unpacked and scanned by Yodel. Afterwards Yodel will activate the tracking number within 24 hours.

We apologise for the trouble caused.

If you require any further information, feel free to contact us any time.

Regards,
Katinka from Zoomalia
Since 2010 we have brought happiness to over 500.000 pets and their owners.

Where is my stuff? Why have I paid for priority dispatch when the order is sat on a pallet in Brussels still, today is the 5th working day. I want a full refund now and the order cancelling.

****
Update on order and response to reply from Lisa (on zoomalia.com review on 01/08/17, they don't seem to respond on this one)

Lisa, thanks for the reply which is very similar to all replies that you send to people on here and through your customer contact section on your website. A couple of things, firstly the order was sent on 24th July, not 24th May, the palette apparently arrived in Heathrow yesterday according to Katinka, was it yesterday or today? Yodel are not to blame at all as they haven't received the package yet to send to me, any delay is down to Zoomalia not releasing the goods for dispatch. Why did the discount code not work? Why is it now the 6th working day after the dispatch notification and my goods still haven't arrived? As you can see from other recent reviews this isn't a one off case. You are misleading customers, you should be sending notification that the goods are packed and ready to dispatch and not notify the customer the goods are dispatched until they are with the courier. Below is the message I got on the 24th July: -

Number2021910 - 24/07/2017 at 12:38 by Zoomalia
Hello Jon Metcalfe,
Your order numberJU171087253 has just been dispatched.
Your package will be shipped by YODEL
Package number: JJD0002257015004677
You can track the progress of your package by following the link :
The estimated time of delivery is between 3 to 5 working days.The tracking number will be activated after 48-72 hours.

Nowhere in that does it say wait 3 - 5 working days from when we send to Heathrow, you are deliberately misleading customers. I have advised that I want a full refund for the order as you have failed to deliver to me in a timely manner. I will be refusing delivery of the items, that is when they actually go out for delivery. Whilst I appreciate the offer of a voucher, this is useless to me as I will never be using your company again, as the review title said I should have listened to previous reviews. I just hope that people read this and steer clear of your company as the service is not good enough at all.

***
Update on 02/08/17

After being advised that the package was in Heathrow yesterday and would be scanned and trackable from yesterday or today at the latest I am now being told the below: -

From Zoomalia - the 02/08/2017 at 15:02
Hello Jon Metcalfe,
thank you for your message.
according to Yodel, they have a little delay in Heathrow and your parcel should be scanned this afternoon or tomorrow at latest.
I confirm that the parcel has a delay of 6 days (without the weekend) and I deeply apologise for this incident. I already made a complaint against Yodel but unfortunately we can not refund you the delivery fees because we paid the delivery fees for you.
I deeply apologise for the trouble caused.
Regards,
Katinka from Zoomalia
Since 2010 we have brought happiness to over 500.000 pets and their owners.

It's funny because I have spoken with Yodel who have again confirmed the below: -

"based on the status I can confirm that we have still not received the parcel from the sender.
They can not blame the delay on Yodel because Yodel does not collect parcels from customs."

So yet again more lies to customers, it is Zoomalia's fault for the delay upto and including today. I have contacted PayPal for a refund and advised Yodel to return the package to Zoomalia, they may get it back sometime before Christmas!

This company had the best price for the product I wanted . My order arrived within the time frame I was promised and I was kept informed throughout the process. I am very happy with my order.

I bought a "Predator" in April, it's already out of service ! I sent a message to Zoomalia ... no answer ! Is it a guarantee for this item I paid more than £30 ? I am deeply desapointed.

Pessima esperienza. Per fortuna ho pagato con paypal e avrò possibilità di venire rimborsata. SCONSIGLIO VIVAMENTE

I ordered some tick treatment on this site, the Zoomalia.co.uk, so foolishly thought I was dealing with a company here in the UK. The money has been debited from my account and as yet, still no sign of my goods ! When I look on their website, there is no phone number to contact them and absolutely no way of contacting them to ask where my goods are. Becoming very suspicious as when I have checked on Yodel the delivery company I was charged £4.95 for, it says ' status good , your parcel will be with us soon ' ?? How do you contact this company ???

Sent for two flea collars on 30th march and still not received them

I sent for flea collars on the 27th March. But have never received them.

client since 2015 in france but no more - they systematically add sms tracking and zen without permssion - you have to un check the box and if not careful they add this to the total and then you cannot get them to take it off - i will never use this site again - better sites and cheaper elsewhere without the forceful add ons- you need to be careful with this site as they then charged me for delivery and zen when I cancelled the order minutes after completion and weeks of emails!