The mattress is incredibly comfortable and the fact it’s non toxic is amazing for my family as we heavily prioritize non toxic products in our home. We went with the 4 inch queen and it’s perfect for... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience with Zonli, they’re customer service was supportive and kind. I got the 2 1/2 inch floor mattress and it has been a great addition to our home! I love how it is flexible maki... Se mer
We have the queen size 4-inch Classic Floor Mattress with the removable cover, and we absolutely love it! It’s incredibly comfortable and has been such a great option for when guests stay over. The re... Se mer
Företaget har svarat
I use this mattress for mat Pilates and if your back and tailbone absolutely kill you during rolling exercises, this thing is a total game-changer. It’s super plush, so you won't feel the hardwood flo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ZONLI is a Floor Living brand inspired by traditional Japanese tatami and futon mattresses, reimagined for modern living with a focus on comfort and support. Starting with floor sleeping, we’ve built a complete floor-sleeping ecosystem and are continually exploring new possibilities for life closer to the ground. Our thoughtfully designed products range from futon mattresses and tatami mats to floor seating, low-profile bed frames, and furniture. By combining comfort, ergonomic support, and modern aesthetics, we help people create spaces that feel more flexible, functional, and open. We believe living closer to the ground is more than a different way to sleep. It’s a way of life—one that embraces simplicity, makes better use of space, and leaves more room for what matters. When life becomes simpler, there’s more room for comfort, balance, and connection. Closer to the Ground. Closer to Life.
Our Promise to You
We're committed to our customers!
We provide free shipping on orders $100+, Delivery within 2-5business days, a 1‑year warranty, and installment plans. Experience floor living the right way. Choose ZONLI today.
Kontaktuppgifter
4,5
Utmärkt
171 omdömen
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The Zonli floor mattress has made the…
The Zonli floor mattress has made the transition from crib to mattress so smooth for our toddler. We trust the materials it’s made out of and don’t mind crawling into bed with him when he is having trouble sleeping since it is so comfortable!
28 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Joslyn,
Thank you so much for sharing your wonderful experience with us!
We’re so happy to hear that your Zonli floor mattress has helped make your toddler’s transition from crib to mattress smoother and more comfortable. Knowing that your family enjoys the comfort and quality of our mattress means so much to us.
Thank you again for taking the time to share your feedback. Your support truly means the world to our team!
Wishing your family many more cozy and restful nights ahead!
Warm regards,
Zonli Team
Perfect toddler bed
We bought the zonli floor mattress for our toddler and it’s made sleep so much easier. It’s very comfortable and easy to store, we’ve also used it for camping.
28 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Ann,
Thank you so much for sharing your wonderful experience with us!
We’re absolutely delighted to hear that your Zonli floor mattress has made sleep easier and created a more comfortable space for your toddler. Knowing that it has also become a part of your camping adventures truly makes us happy — that’s exactly the kind of versatile comfort we hope to bring to every home.
We truly appreciate you taking the time to share your feedback. Your support means so much to our entire team!
Wishing your family many more restful nights and cozy adventures ahead!
Warm regards,
Zonli Team
Svar från Zonli
Dear Miranda,
Thank you so much for taking the time to share your feedback!
We’re so happy to hear that you had a positive experience with our service. Providing quick support, fair solutions, and a smooth delivery experience is something we always strive for.
Your satisfaction means a lot to our entire team, and we truly appreciate your trust and support for Zonli.
Wishing you many more comfortable and enjoyable moments with your Zonli product!
Warm regards,
Zonli Team
Nice quality!
I have the Zonli futon floor mattress and have fallen in love. The mattress is so soft & cozy and is perfect for movie nights.
27 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Jessica,
Thank you so much for your kind words – we're absolutely thrilled to hear that you've fallen in love with your Zonli futon floor mattress!
Knowing that it brings you softness, coziness, and the perfect vibe for movie nights truly warms our hearts. After all, that's exactly what we designed it for – creating those little moments of comfort and joy at home.
We truly appreciate you taking the time to share your experience with us. It means the world to our entire team!
Wishing you many more cozy movie nights ahead!
Warm regards,
ZonLi Team
I absolutely love my 4” floor mattress
I absolutely love my 4” floor mattress! We got the color cinnamon and have really enjoyed the comfort and ease of just unrolling it as a family. Customer service has been impeccable and we are very happy with our mattress.
23 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Beka，
Thank you so much for sharing your wonderful experience – we are truly touched!
We are absolutely delighted that you and your family are loving our 4" floor mattress in cinnamon, and that the ease of unrolling and comfort have been so enjoyable. Your comment about making sleep simple and accessible is exactly what we aimed for.
It is an honor to be part of your family's daily comfort. Wishing you and your family all the best!
Warm regards,
ZonLi Team
Perfect futon for 1970 VW van
I ordered the 2 1/2" Wheat Dream Futon Mattress for use w/my 1970 VW Transporter van, because the van’s pull-out bed cushion is too soft to provide sufficient back support, especially for extended use. It's worked out even better than I imagined, in terms of my back support and sleep quality. I wasn’t sure if the 2.5” depth would be enough support, which is what I ordered, but it definitely is. For size, I ordered the TWIN: 75"L x 39”W. In the photo you can see how the size fits inside a 1970 VW van. The length reaches almost exactly the length of the pull-out bed, which is perfect. The width is slightly less than the full width of the pull-out bed, which also works out fine. On the right side in the photo, it goes to the edge. On the left side there are a few inches where it doesn’t reach - but that doesn’t matter as it doesn’t affect the sleeping area. If you plan on any van camping/van life, this futon is a smart and economical investment. I couldn't be happier
13 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Michael,
Thanks for your great review of our 2.5" Wheat Dream futon mattress and for sharing how it performs in your 1970 VW Transporter. We're glad it fixed the support issue and exceeded your expectations. Your Twin size fit info (near‑perfect length) is a helpful reference for other classic VW owners. We're happy you love it. Wishing you restful nights and happy adventures! Reach out anytime.
Best,
The Zonli Team
Genuinely shocked with how much I love…
Genuinely shocked with how much I love my Zonli! I have the futon mattress & I use it as my bed most nights, I love it because it acts as a thick yoga mat when I want gentle movement. I also have the mats- they are a game changer! They make my feel like a professional experience at home
20 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Kaitlin，
Thank you for such an amazing review! We're genuinely thrilled that our futon mattress and mats have exceeded your expectations. It's wonderful that the mattress works as both a comfortable bed and a thick yoga mat for gentle movement, and we're so glad the mats give you that professional studio experience right at home—they really are game‑changers! Your feedback means a lot to us and will help other customers see the versatility of our products. Wishing you many restful nights and enjoyable practice sessions! Reach out anytime.
Best,
The Zonli Team
Excellent customer service
My experience with customer service went well. I reached out to see if I was within the 30 day return period for my product. I was not, but they still offered me a partial refund. I purchased a blanket that converts into a jacket. A friend of mine recommended it because I am always cold in our meetings. It charged well, but when I used it, I could not feel any heat. No matter the setting. At the higest setting, I began to feel heat in the pocket area after a few minutes. There wasn't any heat emitting from anywhere else on the blanket. I gave it another try a week or so later. Unfortunately, the same thing. I was told by the representative that their product only heats around the pockets. I was looking for heat all over.
20 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Shaneisha,
Thank you so much for taking the time to share your experience. We're truly glad our customer service team could offer a partial refund even after the 30‑day window—we always want to support you as best we can.
We also want to gently explain how our blanket‑jacket works. It's designed with heating elements mostly on the chest and back to keep your core warm, which is why you might feel heat more around the pockets and upper body—that's completely normal. For a cozier experience, we recommend adjusting the snaps and waist belt to fit snugly, and trying different heat settings. And don’t forget to give it a few minutes to warm up!
We're truly sorry it didn't give you the all‑over warmth you were hoping for. Your feedback means the world to us, and we'll keep it in mind for future improvements.
If you ever have questions or need help, we're just a message away—we'd love to hear from you.
Warmest regards,
The Zonli Team
Love Zonli products!
Everything I have gotten from Zonli has been high quality and so comfortable. We love our Cloud Chair because it is so versatile and easy to clean. Very pleased with this brand!
21 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Hannah,
Thank you for your lovely words! We're truly touched to know that everything you've received from Zonli has met your expectations for quality and comfort.
We're especially happy that our Cloud Chair has become a favorite in your home—its versatility and easy‑to‑clean design are exactly what we aimed for, so it's wonderful to hear that it works so well for you. Knowing you're pleased with our brand means the world to us.
We hope our products continue to bring you comfort and joy. If you ever need anything, we're always here to help!
Warmest regards,
The Zonli Team
My experience with Zonli was beyond…
My experience with Zonli was beyond satisfactory. I purchased the mattress and the tatami matts. The mattress is a great product and so far I am happy with my purchase. The tatami matts I wanted to return because they were sliding on my wood floor under the mattress and I didnt really see the need for them. When I contacted customer service about returning- they offered me the option to keep the tatami matts and refunded me 40% of the price, which I thought was extremely generous and accommodating. It helped me to not have to pack-up the box and ship. Saved me time and money. who doesnt like to save time and money? Satisfied customer:)
9 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Customer，
Thank you so much for this wonderful review — we truly appreciate you taking the time to share both your experience with our products and your customer service journey with us. Feedback like this means the world, because it tells us we’re getting the important things right.
First off, we’re thrilled to hear you’re happy with your mattress! That’s always our number one goal — creating a product you love sleeping on, night after night. We put so much care into every detail of the design, and knowing it’s living up to expectations makes all the work worth it.
We also really appreciate you being honest about the tatami mats sliding on your wood floor. That’s exactly the kind of real-world feedback we value most — it helps us understand how our products perform in different homes and on different flooring types, and we’ll absolutely be keeping this in mind as we continue to refine and improve.
Most of all, we’re glad our customer service team was able to find a solution that worked for you. At the end of the day, we don’t want returns to be a hassle for anyone. The last thing we want is for you to spend time repacking, hauling, and shipping something back when there’s a simpler, better path forward.
Your satisfaction is genuinely what drives everything we do, from the products we design to the way we show up when you reach out. We don’t just want to sell you a mattress — we want you to feel taken care of, every step of the way.
Thank you again for your kind words and for being part of the Zonli family. If there’s ever anything we can help with down the line — whether it’s care tips, product questions, or anything else — please don’t hesitate to reach out. We’re always here.
Warmly,
The Zonli Team
Good experience with the mattress
Good experience with the mattress so far. I feel like I am getting good rest and don't find myself having trouble going back to sleep if I get up during the night like I would on a regular mattress. Also got the tatami mat to go under it, This is my first Japanese futon so I can't compare with other companies.
18 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Hi Michael,
Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means the world to our entire team, and we’re so glad to hear your first experience with a Japanese futon has been a positive one.
We especially loved reading that you’re waking up feeling well-rested, and that getting back to sleep during the night has gotten easier. That uninterrupted, easy return to rest is exactly the kind of difference we hope our mattresses make — there’s nothing quite like the comfort of a supportive, gently cradling sleep surface when you need it most, and it means everything to know it’s working that way for you.
It’s also great to hear you paired it with our tatami mat! The two were designed to complement each other perfectly — the tatami adds just the right amount of firm, breathable base underneath, while the mattress provides the soft, conforming comfort on top. Together they create that authentic, grounded sleep experience Japanese futons are known for.
We totally understand that this is your first futon, so we really appreciate you giving us a try and trusting us with that introduction. There’s something special about being someone’s first — it pushes us to make sure every detail, from the foam layers to the fabric feel, is just right. We hope this continues to be a wonderful addition to your sleep routine, and if you ever have questions, tips, or feedback down the line, we’re always here.
Thank you again, Michael, for your kind words and for being part of the Zonli family. Here’s to many more restful nights ahead.
Warmly,
The Zonli Team
We love our floor mattress
We love our floor mattress! So comfy and easy to store, we use it for our Sunday night family movie nights. Great product!
1 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Jessica
Thank you so much for your wonderful review! Reading that our floor mattress has become part of your Sunday night family movie tradition truly made our day. There’s nothing we love more than knowing our product helps create those cozy, memorable moments with the people you care about most – that’s exactly why we make them.
We’re so glad it hits the sweet spot for you: soft and supportive enough for long movie marathons, yet easy to fold away when you need your space back. Whether it’s popcorn piles, extra episodes, or sleepovers, we wanted this mattress to feel inviting from the moment you unroll it – and hassle-free when you’re done.
Your kind words mean the world to our team. Every stitch, every layer of foam, and every detail is designed with real families in mind. Hearing that it fits so naturally into your weekly routine is the best reward we could ask for – and it inspires us to keep creating products that feel like home.
Thanks again for sharing your experience and for being part of the Zonli family. Wishing you many more cozy Sundays filled with great films! If you ever need anything, we’re always here for you.
Warmly,
The Zonli Team
I’ve been using the Zonli Floor…
I’ve been using the Zonli Floor Mattress for a while now, and it’s been such a great addition to my home. It’s incredibly soft and comfortable to sleep on, and during the day I also use it as a cozy lounge spot for reading or relaxing. It feels well made and has held up really well so far.
15 juli 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Valeri,
Thank you so much for taking the time to leave such a warm and thoughtful review — it truly means the world to our entire team at Zonli. Reading about how our Floor Mattress has found its place in your home, and how it’s become more than just a place to sleep, is exactly why we pour so much care into every piece we design.
We absolutely love hearing that it’s been pulling double duty for you — soft and supportive enough for a restful night’s sleep, and cozy enough to double as your go-to lounge spot for reading and unwinding during the day. That versatility was very much intentional; we wanted to create something that fits seamlessly into the rhythm of everyday life, whether you’re curling up with a book, stretching out for a nap, or hosting an impromptu movie night on the floor.
It also means a lot to know you’ve noticed the quality and how well it’s held up over time. We take great pride in the craftsmanship behind every floor mattress — from the plush, durable fabrics to the carefully layered foam inside — because we believe comfort shouldn’t fade after just a few uses. Knowing it’s standing the test of time in your home is the best compliment we could receive.
Reviews like yours don’t just make our day — they inspire us to keep refining, keep improving, and keep creating pieces that truly feel like home. We’re so grateful to have you as part of the Zonli family, and we can’t wait to continue being a small, cozy part of your daily routine.
Thank you again for your kindness and trust. If there’s ever anything we can do for you down the road, please don’t hesitate to reach out.
Warm regards,
The Zonli Team
It's customer service is terrible and…
It's customer service is terrible and provides very little information we asked. I didn't bother and decided to just refund and go with another company. Save yourself time and shop elsewhere.
28 juni 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Customer,
We sincerely apologize for your unsatisfactory shopping experience.
At Zonli, customer satisfaction has always been our top priority. We truly value your feedback, and we are sorry that our previous communication did not fully address your questions, which led to a disappointing experience.
Since we are unable to access additional order information through this review platform, please contact us at cs@zonlihome.com. Our customer service team will review your case as soon as possible and provide further assistance.
Thank you for your patience and understanding. We sincerely hope to have the opportunity to regain your trust.
Sincerely,
The Zonli Team
Think Twice Before Ordering Bedding Items from Amazon’s Third-Party Hong Kong Vendor Zonli
Ditto regarding other customer’s negative posted Reviews concerning Zonli’s 30-day Return & Refund Policy.
Heads Up! Number One:
Zonli’s Mattress Buyers 30-day Return & Refund Policy states all used items related to bedding are non-returnable if the item has been used.
NOTE: Confusingly Zonli’s 30-day Return & Refund Policy states in the next paragraph that all purchased Mattress’s must have been slept on for a minimum of 21 nights BEFORE starting a Return.
Heads Up! Number Two:
Zonli’s 30-day Return & Refund Policy states all On Sale Items are NOT eligible for the 30-day return and exchange service.
Surprised? I sure was. Luckily I read Zonli’s (after a frustrating search for it on their numerous websites) BEFORE the Fedex shipment arrived and refused delivery BEFORE contacting Zonli’s Customer Service (they provide excellent service if you succeed in contacting them).
Heads Up! Number Three:
In hindsight I realized that most (if not all) items sold on their Amazon third-party website are “On Sale.”
Heads Up! Number Four:
Before ordering bedding products from Zonli’s third-party Amazon website look for other product vendors that qualify for Amazon’s Return/Refund service.
July 3, 2026 Review Update:
After contacting Zonli’s Customer Service they understandingly refunded me the entire order amount after receiving and inspecting the refused order shipments.
I understand that Zonli’s Customer Service is not responsible for Zonli’s current obtuse, confusing and contradictory Return & Refund Policy.
I recommend that Zonli’s Legal, Marketing, Customer Service and Communication departments get together soon and critique the current policy.
Hint: Someone should stand and read Zonli’s Return & Refund Policy aloud to the attendees slowly- word-for-word - at the start of the meeting.
After listening I’m sure all will agree with me that a document review and revision is in order.
18 juni 2026
Svar från Zonli
Dear Jim Drehfal,
We sincerely apologize for your dissatisfaction with your recent shopping experience.
At Zonli, customer satisfaction has always been our top priority. Our goal is to ensure that every customer is fully satisfied with our products and services.
We are truly sorry that the solution we previously provided did not meet your expectations and may have caused some misunderstanding. We can see that our customer service team provided you with a refund solution today, July 2.
If you still have any questions, please feel free to contact us. You may also email us at cs@zonlihome.com and we will handle your request as soon as possible.
Thank you for your patience and understanding. We sincerely hope to have the opportunity to regain your trust.
Sincerely,
The Zonli Team
A Product We Love and Customer Service…
A Product We Love and Customer Service We'll Never Forget
After years of struggling with traditional Western-style mattresses, my wife and I decided to try ZONLI's Japanese Floor Mattress along with one of their Tatami Mats. The difference was immediate. We started sleeping better, waking up with less discomfort, and genuinely looked forward to going to bed each night.
Unfortunately, our dog—who is a wonderful companion but occasionally makes questionable life choices—destroyed our mattress during an anxiety episode. It was completely our responsibility, and we knew it wasn't something covered under any warranty.
I reached out to ZONLI simply asking if there were any options available to help us replace it. Their response blew me away. Not only were they kind and understanding, but they treated our situation with genuine warmth and humor. Their team worked with management and provided a generous discount that allowed us to replace the mattress before I leave for Active Duty service.
Great products are important, but great customer service is what creates lifelong customers. ZONLI delivered both.
Thank you to the entire team for your kindness, professionalism, and for making products that have genuinely improved our quality of life.
Highly recommended.
18 juni 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Mario,
Thank you so much for your incredibly kind and detailed review. Hearing that our Japanese Floor Mattress and Tatami Mat have made such a tangible difference in your daily life—and that you actually look forward to bedtime—is the highest compliment we could ever receive.
For years, we’ve focused on crafting bedding that blends traditional Japanese comfort with modern daily support, and our greatest goal has always been to help people sleep better and wake up feeling their best. Knowing that our products eased the discomfort you dealt with for years with traditional mattresses means the world to us. It’s exactly why we do what we do.
We also truly appreciate you sharing the little mishap with your sweet pup. We understand how anxiety can affect our furry family members, and we never want an accident to disrupt your rest. So we worked with our team to secure a special discount for you, and we were genuinely delighted to see you successfully place a new order. It means a great deal to us that we could wrap this up smoothly before you embark on your new assignment.
You put it perfectly: great products are the foundation, but genuine, thoughtful customer service is what turns one-time shoppers into lifelong customers. We don’t just aim to sell bedding—we want to be a brand you can trust, whether everything is going smoothly or life throws a small, puppy-shaped curveball your way.
On behalf of all of us at ZONLI, thank you again. Wishing you safety and strength in your new assignment, and many more restful nights ahead. We're always here—just reach out at cs@zonlihome.com.
Warm regards,
ZONLI Team
Excellent product
Excellent product and great price, more than I thought it was going to be cool. It is awesome.
10 juni 2026
Omdöme utan inbjudan
Easy to use
Got the 2.5 inch one for camping. It folds up small, easy to pack. Also fine if someone needs a floor bed. I just throw it in the closet when not using it.
10 juni 2026
Omdöme utan inbjudan
I’m not impressed
I’m not impressed. I bought the 6 inch full size mattress and it’s been about a month - the smell of the mattress still hasn’t changed. It’s so intense, I’m not able to sleep on the mattress. It gives me a headache and makes it hard to breathe. It sucks! I’d return the thing, but Zonli doesn’t provide full refund or help with shipping. I don’t recommend this product. Not at all!
1 maj 2026
Omdöme utan inbjudan
Svar från Zonli
Dear Customer,
Thank you for your honest feedback and we sincerely apologize for the inconvenience caused by our mattress.
At Zonli, customer satisfaction is our top priority. We take all your after-sales concerns extremely seriously and will fully resolve all issues related to your order.
We cannot retrieve your order details via this review page. Kindly share your order number or email address, or reach us directly at cs@zonlihome.com. Our dedicated after-sales team will follow up promptly to deliver a satisfying resolution.
We value your patience and hope to earn back your trust. Thank you for supporting us to make constant improvements.
Sincerely,
The Zonli Team
Great blanket, great service
Mom of two here, and this Zonli weighted blanket is pure magic. It has the perfect weight that feels like a warm hug. The kids and I love snuggling under it on the couch for story time, and it calms their high energy down almost instantly. Watching them drift off to sleep wrapped up together under this blanket—honestly, that peaceful view undoes all the exhaustion from my day. Best blanket I've ever owned, amazing quality and comfort.
20 maj 2026
Omdöme utan inbjudan
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