Yrushoes Omdömen 21

Worst experience ever! Received the wrong size shoes and returned them at my expense., but now they’re refusing to respond, send replacement or refund us!

I didn’t get a verification email after I ordered, so I was kind of worried, but I ordered with Apple Pay so I was still able to track my shoes through the link in Wallet instead of the email I didn’t get. I emailed support about it and they told me to check my spam folder, which I had already done (as well as check junk and a bunch of other places and make sure I put in the right email address, which I did). I told them that and they never responded. But my shoes came on time and they’re perfect. They’re the right size and came 3 weeks after I ordered them.

Worst customer service ever, I would give 0 stars if that was an option. I contacted the company more than three times for a status update. I received one generic response saying someone would follow up—no one ever did. None of my inquiries were addressed.
In January I attempted to cancel due to the delay and lack of communication, only to receive notice that the order had already shipped. I am now returning the item and must pay shipping both ways, despite the company’s failure to deliver on time or communicate properly.
Extremely poor customer service. I would not order from this company again.

They sent me the wrong size (as in 4 sizes too small!), and when I emailed to get this corrected, my exchange request was denied and I was told that *I* ordered the wrong size. Judging by how many other people have received wrong items, this business seems to be running some sort of return scam, since they want to charge nearly $20 to get things sent back. Do not buy from this company!!! I should have listened to these reviews.

Purchased a pair of shoes a week ago. Never received a receipt and confirmation for my purchase. However, money was taken from my account. I sent multiple emails asking for assistance with no reply. I have had to work with my bank to try and get a refund. Do not purchase from this company.

Like lots of other people said, they simply never shipped my shoes or responded to my emails n phone calls. Joke. Scam. Pursuing a refund. Avoid!

Took a month to ship a pair of in-stock boots out of California. Customer service also didn't provide a further update other than saying "we'll get your shoes out asap" (they didn't). Finally got a shipping notification when I threatened to file a chargeback lmao.

I bought ready in-stock shoes that were from Koi Footwear. Not even YRU, just stock on hand from another brand they carried. Koi is great, love their shoes. YRU not so much considering I never even had my order shipped for over a month. I had to literally bother them on Instagram to even get a reply about my order. Was frequently told one thing, finally received an email back saying another thing. I FINALLY received a refund for an order they never bothered to SHIP almost a month and a half later. Joke of a company. Just buy elsewhere. I read online 24/7 that actual YRU brand shoes fall apart within weeks anyways.

Wow I wish I read these reviews before... But I thought that this is a reputable company and only heard good reviews from them (of course only via social media). I mean this is big and popular company but with the worst costumer service. I ordered my shoes exactly 2 months ago and still no answer nor an email with updates. This is unbelievable and I can't even get my money back. I will never order from this company again no matter how nice looking shoes they have there are plenty of other companies with good costumer service, accepting returns and good shipping time.

Do not risk buying anything from this company that you might possibly need to return. It's been almost 2 months since I initiated a return on July 1st. Despite their promised 48 hour customer service response time, it took weeks and multiple follow up emails on my part to receive return authorization. The pair of shoes that I returned was delivered by certified mail to Y.R.U. Returns on August 4th. I also purchased the Free Unlimited Return with my order. Both the shoes and box are in perfect condition. 3 weeks later I've received no response to my repeated request for an update. I also tried texting the customer service text number, which is not being monitored.

Probably should’ve read these reviews before ordering wow. I do not want my order anymore I have sent the company atleast 10 emails and still no response and also haven’t recieved the shoes.YRU if your seeing this answer before legal action is taken

I finally received my boots today from yru after waiting nearly 2 months I got a email 2 days ago saying my boots have dispatched with a tracking number they were supposed to arrive Monday but I got them today and I'm really happy with them 😊

I bought a pair of shoes that were too large. Submitted a return request over a week ago, then a follow-up email yesterday. Still haven't heard back. After seeing the reviews here, I don't expect to get a response or my money back. Avoid.

Their customer service department seems to be non-existent. My initial order arrived fine, but I accidentally ordered the shoes in the wrong size - they approved an exchange and gave me the address to send it back to, then completely ghosted me. No matter how many times I emailed them or what I said I got only radio silence in response. They took my money, took the shoes back and won't even answer my goddamn emails. I don't want to call it a COMPLETE scam considering the shoes arrived exactly as described when I ordered them, but everything after makes me feel like I've just been taken for a ride. Very unprofessional and uncaring. Do NOT risk giving your money to these people - if something goes wrong, they'll stick their fingers in their ears, ignore you and leave you with nothing to show for it.

The website says 5 to 7 business days, it's been 2 months and still nothing. I've e-mailed them a month ago and they haven't answered. Shitty customer service

Company sent incorrect item. Started an exchange. They now have the incorrect item and have not shipped my correct item and it has been over 2 months. No reply from helpdesk. DO NOT TRUST THIS COMPANY WITH YOUR MONEY. They will steal it and give you nothing.

Great shoes but HORRIBLE customer service!!! They never answer the phone and they almost never respond to emails. This is the first and LAST time I'm buying their products! If you still REALLY want to buy some YRU shoes, I would suggest buying from a TRUSTWORTHY third-party such as Hot Topic. Otherwise, don't bother wasting your time and money...

I ordered 2 pairs of the Monster High boots. I accidently ordered 1 pair in the wrong size so I tried calling them but no answer. I emailed them about it and they got back with me 2 days later saying that they corrected it. I was so grateful for it.
About 2 weeks go buy and the shoes still haven't been shipped out. I email them asking when it's going to be shipped out. I never got a response but the next day the tracking said they were on the way.
I finally get the shoes and I LOVED them! Unfortunately, 1 pair had a faulty zipper that kept getting stuck. Also, they fit a little too big (my fault for hoping I can fit a size 9). I would have exchange for a smaller size but they were sold out. So, I emailed them about returning them and they quickly and happily accepted my request. After paying $25 out of my pocket to ship them back, I never got my refund....
I spent nearly 2 weeks emailing them about it and they just ghosted me. I tried calling their phone number many times but every single time I would get an answering machine saying to call back between their business hours of 10 am - 3pm PST. No matter what time I called, I still got NO ANSWER.
Thankfully, I paid with Affirm and was able to open a dispute. It took literally 2 months for that dispute to settle but I finally got my money back. The pitiful thing about it is that I won the dispute by default since Affirm never got a response from YRUshoes. Long story short, terrible business.

Jeudi 22 Août:
Commande numéro: 134098
Bonjour, je m'appelle Clara, j'ai passé ma commande le 9 août. Après lecture de l'avis sur truspilot j'ai commandé en totale connaissances de cause, la grosse communauté instagram m'a rassuré.
Je vis en France, et c'est un site américain donc je me doutais que les frais de livraison serait élevé (40€ du coup rien de choquant pour moi) et un haut délais de livraison/ traitement. (7 à 10j pour l'international), et avec la pandémie de la variole du singe une prévention de 3j de retard (environ maximum 13j avant une expédition, je l'ai compris comme ça sur le site).
L'ayant commandé le 9 j'espérais quand même voir une expédition au plus tard le 20.
L'étiquette à été créé à DHL le 15.
Je ne sais pas si il y a une mauvaise traduction du site et du coup le traitement est plutôt d'environ 3 à 5j et à partir de se moment là il faut compte maximum 13j avant l'envoi.
Je trouve cela extrêmement long, même pour un colis à l'international.
Le service client via le site, est extrêmement lent voir inexistant.
J'ai envoyé 2 mails avec 4j de séparation entre ces 2 mails, seule le Comte instagram m'a répondu et m'a dit qu'il allait transmettre m'a demandé au service client.
(Après ils sont internationaux et je suis impatiente)

Samedi 24 Aout:
Mon colis est enfin en cours de dédouanement, donc j'avais peut être raison c'est 13~15j à partir de l'envoie avec la pandémie.
Le colis devrait arrivé le 28 août. Quasiment 20jours pour recevoir un colis, allez on va dire que c'est parce que c'est l'international.

Mercredi 28 Aout:
J'ai reçu ma commande, les chaussures sont incroyable identique au modèle.
Mais oui gros bémol sur l'envoi.
Hâte de mes porter ^^

Absolute nightmare. This company is a complete and utter scam. I felt safe ordering from them because I have followed them for years and have seen them collab with big companies like Mattel and Sanrio. BIG mistake. HUGE.
On April 14 via their Instagram site I ordered a pair of the Mecha Denim pants, which I had to save up for. I was so excited. They never shipped. It's June now.
At first I thought it could be Instagram's fault. I reached out to YRU via email on May 1 to ask when I could expect the pants to ship. They said they would ship by the end of the week. They didn't. I waited a week and sent a request for fulfillment on Instagram. Nothing. I emailed them again. Nothing again. I ended up emailing them a total of 3 times, no response to any of them. One was in response to their previous email saying they would ship in May. I messaged them on Instagram, same thing.
I called them on June 3. Their voice-mail is an AI voice that says to stay on the line for assistance. I tried 3 times and every time it said no one was available to take my call (I made sure it was within their business hours) and to leave my name, number, and email. I did and requested a call back within the week. No call. So I called back today twice and the same thing happened.
Immediately afterwards, I saw an ad for their new collab with Sanrio. Hoping to avoid someone else having the same experience, I left a comment saying all of the above. YRU immediately deleted my comment and BLOCKED ME. No wonder you never see negative reviews of them on social media.
While investigating I also discovered several of their 'new styles' are just fast fashion ripoffs of brands like GCDS. My guess is that they're just a glorified dropshipper. Absolute garbage company run by garbage people. Don't waste your time or money on them.
Edit: Hmm according to Trustpilot this company used to have a different url too. Sus at best.

Horrible customer service.

I bought 4 pairs of shoes during a sale, a MONTH later, nothing has shipped and, after I’ve emailed them about this, they tell me that 2 out of 4 shoes are actually out of stock. Why sell something you don’t have? Keep better track of your inventory. On top of that, they refund the price of the shoes, but not the tax nor the additional shipping fees. Shipping for shoes is EXPENSIVE and they got to ship for HALF THE WEIGHT, yet refused to refund me the difference. On top of that, I emailed them MULTIPLE TIMES about them not refunding the correct amount, want to know what they said? NOTHING. No response at all!! So I go to Affirm, the payment company that I used, and they’re like “well it’s just how it is, you have to pay the extra shipping”. Their shoes aren’t cool enough for this headache, there are other brands than YRU, particularly ones that respect and respond to their customers.

I’m so angry with them. They have absolutely horrid customer experiences.