Yoursnugly Omdömen 

My order wasn’t even dispatched until 2 weeks after I placed the order, despite selecting express shipping and got delivered over a week later. By then I was away, so I couldn’t collect it. The parcel was later returned to sender, with tracking confirming the return date.

Since then, I’ve been trying to get a refund, including the express delivery charge. I’ve had to chase repeatedly and keep receiving the same response that they are waiting for their warehouse to confirm receipt, despite the courier tracking showing the parcel was returned weeks ago.

There is still no update or any real progress on the refund, and I’m being left to wait indefinitely for an internal warehouse confirmation that is completely outside of my control.

It’s been a very frustrating experience from start to finish, especially when the original issue began with an express order taking almost two weeks just to be dispatched.

Very disappointing overall.

I made a purchase on the 28.08, i ordered the wrong one by mistake so i made a 2nd. I told them right away i wanted to keep my 2nd order

They refunded me that but the 2nd order was cancelled instead

I'm still waiting for a full refund

Go get them on Amazon, £32 and next day shipping

Their customer service has been useless ever since I asked to cancel everything (i was not feeling comfortable with how vague they are)

This is such a bad customer service, no real visibility, no serious action, 2 weeks I have done my order and there is no tracking number no ETA.

Very poor experience. I was sent three different discount codes for increasing amounts (10%, 15%, 20%), none of which actually worked. I ordered (at full price) on 15th March, with a quoted delivery time of 5-6 days. Did not receive any order confirmation. They emailed me on 17th March with an order number to ask me to confirm what I had ordered. I emailed on 21st March to chase up dispatch and was informed that they had no record of my order. They finally located my order on 1st April and confirmed dispatch then. It arrived on 7th April. Apparently I will be receiving a 20% refund for the discount code which did not work, but I have yet to receive this.
All emails from the company are clearly AI generated (excessively verbose and largely nonsensical).
The product itself seems good and my son wants me to give 5 stars for that, but they really need to work on their communication and logistics. I would not recommend, or order again.