Y'OUR Personalized Skincare Omdömen 718

Hello!

So far so great with this company. I reached out with a couple questions, and received a response immediately. The representative was kind, thorough and professional. The product seems to be working well for me thus far.

This has been the only skincare that has worked to control breakouts and to even my skin tone. I'm not a young woman so I was excited that I finally found a skincare line that works.

In a world where customer service has all but been extinguished, it was beyond a surprisingly superior experience to work with this support team. My issue took some time, diligence and understanding on the team’s part but the issue was resolved with patience, professionalism, and above all, kindness.

Kudos to excellent customer care!! It is gratifying to know that this level of service still exists!!

I’ve been using these products for about a year and really love them! The customer service team is very attentive to your needs and works really hard to find the right regimen for you if you should ever have questions or concerns! I think I’m a lifer!

Thank you, Y'OUR Personalized Skincare! I’ve been using your products on my sensitive skin for almost a year, and I couldn’t be more satisfied. As my life has transitioned, I began to notice changes in my skin, but your team wasted no time identifying the issues and providing thoughtful solutions to adjust my routine to fit my current needs. I truly appreciate your commitment to excellent service and a product that really works!

I appreciate the customization and the quality of the products as well as the communication.

Skin care takes care of acne and oiliness.

I needed an adjustment on two of my products and they fixed it right away no questions asked.

What I love about Y'OUR Skincare products is that its scent free so perfect for my sensitive skin. Great customer service and respond quickly if any queries or concerns.

I was desperate to do something about a raging outbreak of rosacea after having good skin for over 80 years. I browsed the internet until I found Y’OUR Skin Care. It was the first product I found that sounded like what I needed and seemed to be a genuine and concerned company. I have found it to be so, and the products are fragrance free and have been gentle on my skin. I had a problem with the one dispenser, and they responded with a concerned reply and a video to teach me how to work the dispenser. The people behind the products genuinely care and do whatever is needed to help their customers. The products are gentle on my skin, and the rosacea is already calming it down after only a few days. I hope to stay with this gem of a company for a long time.

I’m writing this after my case got a resolution. First of all, I was drawn to their website due to a Google search result on skin care. The ad stated that the products would be a total of $39. No installments and no further payments. Once you’re on the website it seems as if you would get a box per month for your monthly subscription. What you are actually getting is ONE BOX and paying such box in 3 installments.
5 minutes after paying, I realized my mistake and tried to email and call them. No answer. This business has no phone number to call them.
I tried cancelling my subscription but still they wanted me to pay the 3 installment and what would be cancelled is future shipment of boxes. As I expressed in the email below that I sent them, unsubscribing should be as easy as subscribing and with them, unfortunately, it’s not the case since you have to send them emails to unsubscribe and wait until you get a response, while subscribing is as easy as clicking “pay”.
Only after I sent the email below, they replied and offered to refund me. As of now, the refund has been initiated and Y’OUR SKIN asked me kindly if I would take my comment down. I’m only updating my review with the resolution but not taking it down since my opinion and experience matters. They also flagged my review as defamatory with Trust Pilot as an attempt to take it down, but Trust Pilot ruled in my favor.

This is the email I sent them: 👇🏼

Y'OUR Skincare Support,

I am writing to formally demand the immediate cancellation of my subscription and a full refund for the unauthorized charges made to my account.

Your company’s practices are misleading, predatory, and likely unlawful:

Deceptive Advertising: I was drawn in by ads—such as those that appear in Google search results—prominently showing a one-time cost of $39.00 with no clear or conspicuous indication that this is a subscription or that further charges will follow. I’ve attached a screenshot of the search ad I encountered, which is highly deceptive in how it presents the pricing.

Illegal Cancellation Process: Your requirement that customers email back and forth to cancel violates the FTC’s “Click to Cancel” rule (finalized in October 2024), which mandates that businesses must make canceling as easy as signing up. It should not require multiple steps, email confirmations, or delays.

Lack of Transparency: There was no clear or honest disclosure that signing up would enroll me in a recurring billing cycle. I did not knowingly or willingly agree to any ongoing subscription.

If you do not cancel my subscription and issue a full refund within 3 business days, I will be taking the following actions:

Filing a formal complaint with the Federal Trade Commission (FTC)

Submitting a detailed report to the Better Business Bureau (BBB) regarding your advertising practices, hidden subscription model, and cancellation barriers

Leaving public reviews warning others about your predatory and dishonest behavior

This is your final chance to resolve this amicably. I expect written confirmation that my account has been canceled and that a full refund is being processed.

In the end, they responded quickly after I sent the email above, however, my experience with this type of business model was incredibly negative since it seems deceiving and misleading.

Y'OUR skin brand truly cares about each individuals skin and wants to help to better people's routine if the person feels they need it. When getting the products at first, I wasn't sure if the products would last long enough, but they definitely do and have definitely helped to clear my skin! Their rewards program is also phenomenal, especially considering the amount of things available for free with the rewards points that can be earned.

I love my skin care products

My experience with the customer service team has been topshelf. Any concerns or question I've had has always been answered in a timely manner. They always aim to please, and as a customer I definitely recognize it. It's greatly appreciated.

I’d been looking for the right products some slowly changed my skin over time, but most didn’t work. I had a feeling this one would, and it totally did! Super simple routine. Even when I stopped using it for a while because of money, my skin didn’t break out for months! Definitely recommend if you want something simple and effective😊

I had one of the best follow-up experiences after purchasing the products. They made me feel special. They were there to answer any questions I had regarding the proper use of the products. As a customer, they were invaluable to me. I recommend their products and services to everyone. I have oily, acne-prone skin, and the Easy Detox Mask has been my ally. I also use the tinted moisturizer every day.

It's about building trust.

I've been with YOUR skincare for about three years now and never had a bad experience. The correspondence with the support team goes beyond helping.

The follow up and response time is unmeasurable. I not only love the brand and our trusted relationship but would highly recommend the skincare line for any traveling/remote employee's.

Great product. Love the customer service. Love the willingness to make changes to your personal formula to make sure product is working properly for you.

At first, I was very disappointed in how long it took to receive my order, but now that I have it , it was worth the wait.
Has made a huge difference in my complexion and easy regimen, every product is amazing and absorbs immediately. My face looks and feels better than it has in 50 years!