Wrench/YourMechanic Omdömen 

I have used this service a couple of times. Both times the mechanic showed up within about an hour. Totally prepared and completed the jobs without incident or recall. I will use them again.

I schedule a mechanic to show up and work my on my car and the guy never shows up. I canceled and get charged a $150 cancelation fee. If the guy doesn't show up, I should not get charged a $150 cancelation fee.

10/10 don't recommend. 1st appointment for diagnostic (11/30) went well, great communication from my technician, he showed up on time & told me what needed repaired, and explained everything clearly. Said he would order the part (told me where he would be ordering them from) and they sent me a quote. I made the appointment 2 weeks out from
that day because of my work schedule & to make sure they would have time to get the parts in. Morning of the next appointment (12/16), hours before the appointment time, my card was charged (attempted to charge) for the full amount of the quoted estimate. I wasn't made aware ahead of time this would happen, so I wasn't prepared, but took care of it as soon as I could (still hours before appointment window). I called customer service to verify they received the money & I verified my appointment was still on as scheduled. I was told the technician could see the appointment on his dashboard & my appointment was still scheduled with no problems. Appointment window came & went and my technician was a no call/no show. I called to find out what was happening & was told they were unable to get in touch with the technician. I requested another appointment & was scheduled with a different technician for today (12/20). I called on 12/19 to verify the appointment & was told they would confirm with the technician & call me back. A few hours later, I received a call advising me they didn't have the parts needed for my repairs & to call back the following day to see if they were able to get the parts & if the technician would be coming. I did as requested, called today (12/20) before my scheduled appointment time, and was told once again they didn't have the parts needed for my car repairs. I let the person know I was extremely frustrated & requested a manager to contact me. Up until today, they still had a hold on my funds (it has now been released). This entire experience with them after the 1st visit, has been beyond frustrating. Horrible communication. Literally no communication from them unless I called to ask questions & even then, I was not given correct information. It took multiple calls, with very long hold times, just to get the little bit of information that I did get today.

Do not prepay for any services from YourMechanic. I pre-paid for services and called today for my account balance and they informed me that my credit expired. This was not a credit that was freely given from the company, this was my own money that I had entrusted with them to keep for my use at a later date.

Fast,friendly service by knowledgeable mechanic

Wrench and Your Mechanic Scam!!!!
There’s a service that will come out to your home, called Wrench and Your Mechanic and they will come out to your home and fix your car. The appealing part is that they will use certified mechanics to fix your car under underneath the price of the dealers. The problem is it’s a scam!!!They don’t use certified mechanics and currently they have charged my credit card $465 for work that they have canceled four different times. The first two times the mechanic wasn’t available. The third time was because the part wasn’t available . This time no one just didn’t showed up. They have already charged my account $465 and when I asked them for my money back, they said they can’t do that. It is a scam!!! If you go into the Better Business Bureau and you’ll read several negative reports about them. Stay away from Wrench and Your Mechanic. Please pass the word!

The repair failed within 5 months. The information about the repair, the mech, and my car's information was deleted from my account. Only the personal emails confirming payment, appointments, and review of the work remain. I don't know why the company scrubbed my info but that is not a way to instill trust in a 1 warranty on work that didn't work. No email returned, no calls answered.

Floyd the mechanic didn’t show up two times in a row. I waited two days for him to show up.
Then he tried to upsell me on additional items NOT through Wrench.
When I called Wrench directly they flat out didn’t care or offer to make it right.
Terrible experience. I would NOT recommend this service. Use another company.

I would not recommend using Wrench to my worst enemies. My car had a spark plug issue which is a relatively cheap fix. The mechanic Wrench sent got his tool stuck in the socket where the spark plug resides and could not get it out. He said he would return the next day with a solution and never came back. The mechanic stopped messaging me and ghosted me. I called Wrench multiple times over the course of a week asking for a solution and their only response was that they would "escalate it." I eventually had to get my car towed to the dealership where they spent 3 hours getting the tool unstuck. My final payment at the dealership was around $800 for a spark plug change due to the labor hours needed to remove the Wrench mechanic's tool. I have repeatedly tried to get a refund from Wrench but they have continued to be inaccessible and non responsive. I filed a complaint with the better business bureau and Wrench responded that my issue was resolved. It was not. The cherry on top of this miserable experience was when the Wrench mechanic that ghosted me reached out to me to try to retrieve his tool. If I could give this business negative stars I would.

I was robbed! Literally robbed by one of the mechanics! Charged me for a job and did not do the job! And I still had to take my car to a shop to get fixed I paid almost 1000 dollars to replace a started when initially it only would have been 550 had I just got it towed to a shop! Literally charged me for a job he didn’t do and the company said it was legit charges I never got my money back!

The mechanic was TERRIBLE. I called to complain and the did absolutely nothing.

The appointment was set over a week in advance so they could find best qualified mechanic.
Received cancellation from mechanic 8 minutes after 2 hour time window for started.
Mechanic did not respond to request for quick rescheduling.

I was introduced to this company October 2023 and when I first work with them, it went great. The guy came in on time set the battery perfectly for my car didn’t work out, but that was a whole Nother issue but mechanic himself did the properly. Then after a year that same battery dies on me, which I hear that can’t happen at times, so I’m not putting the full blame on the mechanic or the company on that part however, when contacting them again to see if they can look into it I kindly asked if they can extend the warranty by one month Understood that but unfortunately, they weren’t able to assist in that matter or even offer any kind of discount for the warranty. I still decided to continue work with him and make a new appointment for have someone replaced the battery and instead what happened was I guess when the mechanic wasn’t able to get the parts they failed to let me know so instead of contacting me and keeping me Communication completely wasted my entire day while waiting for someone that was never going to come, and then I finally rescheduled with Them for another day for 4 PM and then they end up canceling that appointment and changing it to 930 am. I’m thankful that they were able to readjust and find a new mechanic however what they should have done is call me and let me know what was going on and communicate a different time when it’s good for me to meet with the mechanic to fix my car from 4 PM to a 9 AM appointment on a Monday is a change due to someone working I need to make sure that I have a set time and a set date with the mechanic so I can make sure I’m there at a proper time overall what I’m saying is that service your policies need to be looked at, but definitely your customer service Please your customer service team to be more communicative. I understand I’ve worked in customer service sometimes you don’t wanna talk to customers on the phone. I completely get that cause I used to hate it myself, but however, I was still sending an email explaining the situation and letting the customer know any of any changes just so they can properly Situate their own schedule. I’ve never felt so dismissed and the sad part is this is a great concept of a mobile mechanic, but you guys need to do better by treating your customers better and treating them as a priority because guess what we’re the reasons you have a company we’re giving you our business so if I’m providing money for a service, I expect that service to be done on the date that I set as an appointment , please do better.

“The service was terrible. The mechanic arrived with the wrong part, damaged my functioning drive belt, and then left, promising to return with a new one—but never came back. When I contacted Wrench customer care, they informed me that another technician wouldn’t be available for three days. Now, I’m stuck with no way to move my car and no immediate solution.”

They came to diagnostic told me what’s wrong with it and then they were gonna contact me with the warranty as soon as it was approved something that it didn’t happen and when I was able to get a hold of them for them to come, they couldn’t take apart so I had to Take it to another place And when I had diagnosed recently, was not the problem, it was something else and they still charge me even they haven’t even done the job and they complete it as they have done the job something it didn’t happen.

Awful scam they sent these 2 clowns over no tools..nothing. I had to ask for a diagnostic check for codes. They told me Oh it seems like its this but you need this test I get a quote and call to schedule only to be told Oh we can't do that but charged me 150.00 for basically nothing. I could have had a real mechanic spot tell me that for less. Don't use this service.
If there was half star it would be that.

The mechanic showed up and forgot needed items to complete the work I scheduled. I am not totally sure my oil was actually changed, but I am sure nothing else was checked. The report I received stated that a dozen other items were inspected, but the work happened right in front of my house where I could monitor through our ring camera. I wont be using this mobile service again, the customer service number and email has had zero responses to my inquiries. Service - 2/5
Company Communication - 1/5

I had an incredible experience with Wrench Mobile Mechanic and highly recommend their service to anyone in need of car repairs. I was on a tight schedule with an upcoming work trip and couldn’t afford the 7-10 day wait that most local shops were quoting. Additionally, those shops wanted $149-$189 per hour just to diagnose the issue, plus the added hassle and cost of arranging a tow.

While searching online, I came across Wrench Mobile Mechanic and decided to give them a try. Their website quoted a $150 flat fee for diagnostics, and best of all, the mechanic would come to me! They were also able to schedule me for the very next day. I was initially skeptical about whether they were equipped to work on my 2010 BMW, but my doubts quickly vanished.

The mechanic arrived early and kept me updated every step of the way. He was a true professional—courteous, knowledgeable, and thorough. Not only did he diagnose the issue with my car accurately, but he also conducted a safety inspection, checking my wheels, tires, brakes, fluid levels, and for any leaks, all included in the flat diagnostic fee.

After diagnosing the problem, he provided two repair options: using factory BMW parts or aftermarket parts, with a detailed quote for each. I appreciated the transparency and flexibility. The repair was completed quickly, and my car has been running perfectly since.

This was hands-down the best experience I’ve ever had with a mechanic. The convenience, affordability, and professionalism were unmatched. I am now a loyal customer and will be contacting Wrench Mobile Mechanic for all my vehicle repair needs. Highly recommend!

Connor was very knowledgeable and very respectful.
My car has no more leak because he found the problem that was left by the dealership.
I have a 2005 Infiniti FX with very low mileage . They changed the power steering hose . After it’s been replaced it was leaking. Took it back to the dealership and was told there’s another part that is leaking again.
I did not believe them anymore and I decided to use this company because I had spark plugs replaced before.
I’m so glad I made an appointment and very happy that Connor fixed it and yes no more leak.
Thank you Connor .

I booked an appointment, they excepted the appointment. I waited 3 1/2 hours, and then they called me to tell me that the technician doesn’t come to where I live after they accepted the appointment. They gave me no option to rebook very disappointed.