Travel Cat | Your Cat Backpack Omdömen 

We had never purchased a harness for our cat before, but we are so happy with our experience with Travel Cat! The size guide was spot on. We ordered a size S for our 7lb domestic medium hair cat and it fit him perfectly. It’s comfortable yet snug and easy to put on him. Plus, the Hawaiian print is so cute and unique! He’s always quite the conversation starter when we take him out in public. We will definitely be purchasing other prints in the future

Purchased the True Adventurer harness. The small is somehow too large for my 8 lb adult female cat, and the XS is too small, doesn't even fit around the chest, even though I measured her chest at 12 inches and went according to their sizing guide. An in-between size would've been great. But they also don't allow returns or exchanges, it's store credit only and you have to pay the shipping to even send it back. So now I've paid $4.95 shipping three times now and I don't even have a harness for my cat. I'm going to have to pay another $4 to send this XS size back and then receive store credit for what... since nothing fits my cat? Customer service was a joke, they don't care that you spend almost the cost of a harness in shipping ($17.90 just in shipping so far, and I still need to order a different style harness since I'm forced to use store credit, so tack on another $4.95 for that). And they won't give you your money back. Future customers, use Amazon instead. It's the same exact harness that's all over Amazon with different brand names, and at least you can return it there if it doesn't fit. Disappointed to say the least.

I cant speak for the quality of the product but i can speak about customer service. They do not offer refunds, only exchanges. I contacted them for fit questions and was assired the mini fatcat backpack would fit a 10-15 pound cat. My 11 pounder would have to be stuffed in it. When i contacted them, i was informed credit only. But i had a 10% off coupon the first time around. The day after i placed the second order (which i had to bc what was i going to do with the store credit?) it cost me $30 more than the credit AND i got a 10% off coupon measage, TWICE after the fact. Informed by customer service that they want to help. Told they’ll offer me a %10 credit on my next purchase (which will never happen because im done with them) and they cannot retroactively apply credit. IN WHAT WORLD IS THIS POSSIBLE? Also i went and looked for my review and like someone else mentioned they only post their 5 star reviews and not the bad ones. Do not deal with this company

Had the big cat backpack (>$200) that lasted for less than a year due to the seams coming apart. After emailing them back and forth they said it was b/c the cat was attached to the leash but this was not the case (my cats don't wear the leash when in their backpacks). I have another backpack (off amazon) that I have had for twice as long with the same cats and it has held up great! DO NOT BUY FROM THEM! Terrible product quality and they don't stand by their warranty.

They hide negative reviews

They use a service called Judge.me where I can see that my review SHOULD have gone through.

Even after emailing with them back and forth with them saying "we'll do our best to make things right!", they continued to hide it.

Ordered a back ordered 150$ backpack. Waited 3 months to get it. Well fedex delivered the backpack to the wrong house and I know because they took a pic of the wrong porch. Called fedex they said they can't do anything and to get ahold of the shipper to file a claim. Its been 3 weeks I've messaged them multiple times to get it resolved. There not answering me so I guess I'm screwed out of 150$ I wouldn't recommend anybody ordering from this place there a scam.

This is a horrible company. They advertise returns are accepted within 10 days but then you find out only for store credit. Well I already have bought what they sell and I do not like it. DO NOT BUT FORM THEM!!!!!

They never seem to answer any questions. I atleast wrote to them 4 times. Not even once i got a reply. The same backpacks are sold on aliexpress for 1/3 the price.

I purchased several cat harnesses after reading lots of reviews, but when they came and we tried them on it wasn't a good fit. I went to make a return and get my money back only to find out this company doesn't offer true returns, only store credit.

Not to mention I accidently ordered two sets of their cat beds. So now I'm stuck with hundreds of dollars of store credit that I don't know if I'll be using. It's absolutely ridiculous.

I'm so surprised to see the reviews saying they haven't had great customer service with the Travel Cat / Your Backpack Team because I have had truly nothing less than extraordinary experiences! They are always super quick to respond and so kind and helpful. My girls (@twintorties) absolutely adore their travel cat fat cat backpack. We take adventures in it all summer long and they play in it when we're staying in and hanging out at home. It's been such a great way to travel with them as well as bring them safely to any appointments or veterinarian visits we have. The quality is superb and we really really love it! Not only are we a huge fan of the backpack and the customer service, but Travel Cat often offers these incredible virtual "hang out" sessions where people who have adventure cats, have cats that aspire to be adventure cats, or even just people who like to talk to pet people in general, can attend. They're so much fun and we have learned SO much through attending these! Travel Cat by no means has to offer such events, as their products truly speak for themselves, but these have introduced us to so many new pet parent friends and have really brought us into a whole new cat community that we are so so grateful for! I HIGHLY recommend following Travel Cat on their socials if you aren't already, as this is such a great way to find out about these, and definitely recommend attending. Everyone is always soooo helpful and kind and it really has empowered me to be a better kitty mama! <3

We have been customers of Travel Cat backpacks for many years. Quite surprised to read all these negative reviews as we have had only positive interactions with the company.

We currently own a couple of Fat cat backpacks. They are a great size for our cats who are about 10lbs. There is plenty of room inside, with great ventilation. Our backpacks have traveled with us on hikes, boats, cars, canoes, floats etc. The quality is great as they have withstood some rough handling. As with any product, you need to be mindful or how you use it. The bubble is plastic so obviously if you hit it against something hard, it will crack... our bubble has some scratches from our many travels but is yet to see any major damage.

The company is great with exceptional customer service. They are kind, receptive and helpful.

We would highly recommend the fat cat backpack. It's is a very safe travel companion of your kitties.

I found Your Cat Backpack after seeing an ad from Jackson Galaxy. I knew he would never steer me wrong and I was right! I initially ordered the fat cat backpack and harness + retractable leash set. It was shipped promptly and I got an email when it shipped and when it was delivered. With training my cat came to love her outdoor time. Now we own a lot of Your Cat Backpack products like the travel litter box, travel food bowls, and the travel bed. We even have some of the other beds that my cats use daily. I've been very pleased with the customer service and anytime I've had a question they have answered quickly and helped me out! I also love that I am supporting a woman owned small business.

I have nothing but positive feedback to give about Your Cat Backpack by Travel Cat!

I was struggling with finding a comfortable and secure harness for my cat and had tried several bought online and from pet stores, when I came across this company. I ordered "The True Adventurer" harness which had all of the things I was looking for; snug but comfortable fit, adjustable and a reflective strip. The sizing guide is really helpful - get down past all the floof! We've been out on several adventures since, and this is the only harness we've used where I can honestly say that I am not afraid of my girl slipping out, which results in really enjoyable and worry-free adventures for the both of us!
There was a manufacturing defect with the leash that came with the harness, where the metal pin was slightly too small and slipped through the opening, but I reached out to customer support and received a more than satisfactory response. In any case, we use a retractable leash on our adventures so this wasn't an issue for us. All of the other products I have from them have been checked and are in perfect condition.

Since then, I've also purchased "The Fat Cat" backpack for longer adventures and those that are further from home. The size is just perfect for my girl - she has room to turn around and can curl up comfortably when looking out of the bubble. It also has a clip on and bungee to attach to her harness, which is perfect for her to safely pop out and look around from the top opening of the backpack when we walk/drive around. Though my main concern is the safety and comfort of my cat, an added bonus is that the backpack is comfortable for me to carry around too!

The customer service is also fantastic. Quick responses and it is clear that they care about each and every customer, taking the time to provide helpful and individual responses (no templates!).

I’ve recently ordered more travel gear – "The Meowbile Home" Bed / Cave, "The Reward Ready" Treat Pouch, "The Travel Buddy" Food & Water Dish, and "The Porta-Pawty" Travel Litter Box. Really can’t wait for this order to arrive!

I’d highly recommend Your Cat Backpack by Travel Cat – from what I’ve seen and tried, this is the best all-in-one company for all travel, adventure, and really all kinds of cats!

I highly recommend Your Cat Backpack by Travel Cat for all your adventure cat needs!

I have used "The True Adventurer" reflective cat and kitten harness and "The Fat Cat" cat backpack for over a year now. Travel Cat offers a sizing chart that is very helpful and accurate. The harness is virtually escape proof, and the reflective light is great for evening and nighttime adventures!

The fat cat backpack is the ultimate backpack! I have carried THREE cats (a one-year-old cat and two 8-month old kittens) in the backpack through TSA and on an airplane with no accidents. This backpack is my cat's safe space whenever we're out. He even hangs out in it around our apartment.

The backpack has great ventilation and is equipped with a clip and bungee to attach the harness. There's an interchangeable screen and bubble window, and the top of backpack fully unzips. You can set the backpack vertically or horizontally for your cat.

The customer service is amazing! I emailed the company when the strap to my fat cat backpack snapped after a mishap, and they replaced the backpack for me at no additional charge. The turnaround time was very quick too.

I really have this company to thank for encouraging my outdoor adventures with my cats.

Love the company & the products

When I needed help with my order, they responded right away & it was shipped within just a couple of days. I love the navigator backpack, it's super high quality very comfortable for me & my cat. I will definitely purchase from them again.

The backpack is a nice looking one, but it doesn't necessarily work as advertised. The fat cat backpack isn't actually big enough to be suitable for my relatively large cat, even though the size is supposed to be right.

On the other hand the customer support is one of the most offensive I've ever come across. They sent me a wrong item [one part of my order]. I got in touch with them about it. The person who got back to me first basically lied and told me that the information on the item page had been something that it wasn't. Of course as it happened I actually had a copy of the original page. I got back in touch with them and asked for a replacement mentioning that I do in fact have a copy of the original information. I received the world's most condescending response, and then my follow up emails were ignored.

I DO NOT recommend this company, there are other similar [and in fact better] products out there you can purchase from people who actually have some respect for their customers.

I originally wrote a negative review on their Facebook page, and after a few more negative reviews, the page disappeared. I guess that says everything.

Worst experience ever!!!
Ordered backpacks and other stuffs. As soon as I placed the order,got email saying that one of the item was out of stock, but it was shown in stock when ordered. And now it’s been almost 2 month, heard nothing but to wait. Sent email, no reply after their promised shipping date. Horrible horrible compay

I have a very bad feeling about this company. Placed an order on August 2nd and was sent a tracking number and it has still not been tendered to FedEx. And I am obligated to Afterpay because I used them to pay and if I don't receive it I will be messed up all the way around because Afterpay doesn't fully refund. I will never order from this company again. A company that has no cancellation policy and no returns sounds beyond shady

I ordered this backpack and was so excited. However they sent it to the wrong adress even after I corrected the adress immediatly AND they said they had changed it. But it turns out they didn’t bother to actually do it they just said they would. And 4-5 days after I placed the order they still hadn’t sent it (I live in Europe) and when I asked when it would be send they told me that the harness i also ordered actually wasn’t in stock. THEY NEVER TOLD ME not before after almost a week and it was only because I asked why they haven’t sent it. THEN they said there was the Cash harness og the Groovy harness i could choose from. I chose the Cash harness. But GUESS WHAT they sent me the Groovy one. My experience has been so terrible and I can’t send the wrong harness back because I live IN EUROPE and I waited sooooo long for this. They never offered any compensation and I’m not going to place an Order here again.