The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yorkshire Bonsai were really well experienced in bonsais and were able to give me alot of advice on how to care for my new tree. He has stayed in touch when I have queries and my tree is doing grea... Se mer
Delighted with the trees and the service from this company. I received a dawn redwood forest earlier this year and unfortunately one of the trees wasn't producing any growth. I contacted the company... Se mer
Företaget har svarat
Amazing! I ordered a Brush Cherry and Buddhist Pine for my husband’s birthday and the little bonsai trees are so beautiful! You can tell they have been nurtured with love and care- they are such soulf... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Kontaktuppgifter
Brookfield Court, LS25 1NB, Leeds, Storbritannien
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,8
Utmärkt
710 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic Service
I contacted Yorkshire Bonsai after having some issues with the management of my tree, they kindly offered some support and advice and I’m extremely grateful for their assistance. A fantastic service!
10 oktober 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you for your lovely review! We’re so glad to hear your bonsai has bounced back — it’s amazing how resilient they can be with a little care and attention. Don’t hesitate to get in touch anytime you need advice.
Warm regards,
The Yorkshire Bonsai Team 🌱
Great service
Bought my bonsai from them in October. It wasn't doing well this summer in the heat. Contacted them and they sorted it. Told me what to do and it's looking much healthier now.
8 oktober 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for taking the time to share this! We’re really pleased to hear your bonsai is thriving again — sometimes a little guidance is all they need. Always happy to help keep your tree in good health!
Best wishes,
The Yorkshire Bonsai Team 🌿
Lovely tree packaged well.good price.
4 oktober 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your kind words! We’re delighted to hear you’re happy with your tree and the service — we hope it brings you plenty of enjoyment for years to come.
Best wishes,
The Yorkshire Bonsai Team 🌿
Very helpful when I contacted them…
Very helpful when I contacted them after I placed my order and made an error. Shipping was very quick and extremely well packaged.
25 september 2025
Svar från Yorkshire Bonsai
Thank you for your kind words! We're so glad we could help sort things out quickly and that your order arrived safely.
Warm regards,
The Yorkshire Bonsai Team 🌿
Great bonsai in very healthy condition
Great bonsai in very healthy condition. Super fast deliver and well packaged.
24 september 2025
Svar från Yorkshire Bonsai
Thank you for your lovely review! We’re so pleased your bonsai arrived safely and in great condition. Enjoy your new tree!
Warm regards,
The Yorkshire Bonsai Team 🌿
Ordered a few pots in clearance sale
Ordered a few pots in clearance sale, slight delay in delivery but after reassured by the Yorkshire Bonsai team, the delivery duely arrived. I was delighted with the pots. Thank you YB very much.
24 september 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your lovely review and for your patience with the delivery delay — we really appreciate your understanding. We’re delighted to hear you’re pleased with your pots and that they arrived safely in the end.
Thanks again for your support and kind words — we hope to welcome you back again soon!
Warm regards,
The Yorkshire Bonsai Team 🌿
Superb Service
Ordered a Chinese Elm Bonsai and it was perfect. Very well packaged and delivered promptly, great service.
24 september 2025
Svar från Yorkshire Bonsai
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that your Chinese Elm arrived safely and met your expectations. It’s always lovely to know our trees are being enjoyed and appreciated.
We really appreciate your support and hope your Elm brings you years of enjoyment and growth.
Warm regards,
The Yorkshire Bonsai Team 🌿
We were passing and popped in feeling a…
We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Selected a Chinese privet and he gave me step by step instructions and showed me how to wire and trim. Left feeling so excited and confidant can’t wait for him to do some classes and start growing a collection. Thankyou so much for your time today and being in sure a magical space.
30 september 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for such a wonderful review — it truly means a lot to us. We’re so pleased you decided to stop by and even happier to hear that Paul helped make your visit both welcoming and inspiring.
The Chinese Privet is a fantastic choice, and it sounds like you’re off to a great start! We’re thrilled to know you left feeling confident and excited — that’s exactly the kind of experience we hope to create.
We’ll be sure to share your kind words with Paul, and we look forward to seeing you again — hopefully at one of our future classes!
Warm regards,
The Yorkshire Bonsai Team 🌿
Excellent and Friendly Service
I wanted to rescue a small tree from an abandoned flower pot which I thought it would make a nice Bonsai due to its shape. I needed a suitable pot and some other items to do this having no experience at all. I found Yorkshire Bonsai on line and they have been extremely helpful and the rescue tree is potted up appropriately and has been joined by a specimen tree also from Yorkshire Bonsai. I have learnt a lot from my email conversations with Paul who is very helpful, encouraging and eager to help.
26 september 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your lovely review — we were really delighted to hear about your rescue project and that your new tree has joined it! It’s great to know that Paul was able to offer the guidance and encouragement you needed to get started.
We’re always happy to help fellow bonsai enthusiasts at any stage of their journey — wishing you every success with both your trees!
Warm regards,
The Yorkshire Bonsai Team 🌿
An exemplary local business
An efficient and admirable operation delivering the best service and the finest products at nationally competitive prices.
15 september 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your wonderful review — we’re truly grateful for your kind words and support. It means a great deal to our small team to know our service and products have met your expectations.
We take great pride in what we do here at Yorkshire Bonsai, and feedback like yours makes it all worthwhile.
Warm regards,
The Yorkshire Bonsai Team 🌿
Svar från Yorkshire Bonsai
Thank you for your kind feedback! We’re so pleased to hear your tree arrived safely and that you’re happy with it. We hope it brings you lots of enjoyment as it grows and develops.
Kind regards,
Yorkshire Bonsai Team
Root bound
Update: company response is misleading as the privet was not sold on discount from the clearance range. The podocarpus was, and is indeed doing very well after replacing the soil. Packaging was very secure.
Original review: Chinese privet was completely root bound and roots climbed up the trunk. Basically no soil left, and cannot be watered without submersion. Podocarpus soil covered in algae and small weeds, and soil had shrunk away from the side of the pot.
25 augusti 2025
Svar från Yorkshire Bonsai
Thank you for your feedback, and we’re sorry to hear you were disappointed with one of the three trees you purchased. We’d like to clarify that these particular trees came from our clearance range, which are offered at a significantly reduced cost but are still healthy and suitable for repotting. They are especially ideal for those wanting to repot, refresh the soil, or train the roots for bonsai and shaping, and they provide a great option for anyone exploring or working with bonsai who is looking for value while still getting a strong, healthy tree..
We appreciate you taking the time to share your experience, as it helps us improve, and we’re confident the trees will thrive with the right time and care.
Regards
Yorkshire Bonsai
The plant died within 1.5 months
The plant I was sent died within 1.5 months. I should have known better, as this company's refund only lasts one month from delivery (a pretty convenient policy). Leaves have all dropped, and worms and bad odour have started coming out of the plant. I tried contacting the customer service for a refund, and their only response was that ''the plant is under stress and to put it in a bright, sheltered position with the hope that it will return to strength next year''. Really disappointing and a waste of £60, but as I said, it should have been expected for all the fancy marketing these people put out to sell chinese bonsais. Avoid at all costs.
5 september 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you for your message. We’re always happy to receive feedback — it genuinely helps us improve — but we do kindly ask that any information shared is accurate and that exact quotes are used.
Just to clarify, our returns policy is in line with UK regulations regarding perishable items, and as such, we do not accept returns on living trees regardless of the time passed — there is no time-based restriction applicable to this policy.
We also note that you mentioned in your email that the tree "arrived in extremely poor condition", which as you point out was approx. 6 weeks ago. Had you contacted us at that point, we absolutely would have been happy to assist, offer support, and explore a resolution. We are sorry this was not the case.
We fully appreciate that, by the very nature of living products, there can very occasionally be slight issues. In these rare cases, we’re always more than happy to offer guidance and support and work with our customers to ensure the best possible outcome.
We’re genuinely proud of our commitment to our customers and the care we take with each and every order. We’re fortunate to work with hundreds of extremely happy customers each week and are really pleased with the response to the trees and service we provide.
Best wishes,
The Yorkshire Bonsai Team 🌿
Great service and I'm very pleased with…
Great service and I'm very pleased with my bonsai. They arrived in perfect condition. They've been packed really well. Highly recommended
26 augusti 2025
Svar från Yorkshire Bonsai
Thank you so much for your kind words! We’re delighted to hear that your bonsai arrived safely and in perfect condition. Our team takes great care with packing to make sure the trees travel well, so it’s wonderful to know that was reflected in your experience.
We truly appreciate your recommendation and look forward to helping you with more bonsai in the future.
Kind regards
Yorkshire Bonsai
Exceptional
I've bought several trees from this company as gifts and for myself. Great little company with exceptional service. Quick delivery and trees so well wrapped, it can be a marathon just getting in to them 😂 Highly recommend
26 augusti 2025
Svar från Yorkshire Bonsai
Thank you so much for your wonderful feedback!
We’re delighted to hear you’ve chosen our trees both as gifts and for yourself, and that our service and packaging have lived up to your expectations (we do take wrapping very seriously! 😄). It’s always lovely to know our trees are being shared as special presents, and we truly appreciate your recommendation.
Kind regards,
Yorkshire Bonsai Team
Svar från Yorkshire Bonsai
Thank you for your kind feedback! We’re so pleased to hear your bonsai arrived safely, well packaged, and on time. We hope you enjoy it for many years to come.
Kind regards,
Yorkshire Bonsai Team
Svar från Yorkshire Bonsai
Thank you for your feedback! We’re really glad to hear you’re pleased with the mesh, soil, and stones for your pot. We appreciate your support and hope to serve you again soon.
Kind regards,
Yorkshire Bonsai Team
Everything was great
Everything was great, packaging was really good and tree arrived as if we had collected it ourselves
25 augusti 2025
Svar från Yorkshire Bonsai
Thank you for sharing your feedback! We’re so pleased to know your bonsai reached you safely and in excellent condition. Our team takes great care in preparing each order, and it’s wonderful to hear that care shines through.
Kind regards,
Yorkshire Bonsai Team
Dissapointed with trees received.
Copy of edited e-mail I sent to Yorkshire Bonsai below. Following disappointment with one of the trees I received .
Awaiting a response from the company and I will amend rating if they offer replacement/refund on the Chinese Pepper tree I brought from them. I’m disappointed though that I even felt I needed to leave a negative review given the otherwise excellent ratings for the company on this site.
———
My order arrived well packed and the two tree’s were undamaged/healthy looking.
Once I had a chance to have a good look at them I was pretty happy with the Chinese Elm that I’d been sent. This was despite the tree having a little more space in the canopy than I was expecting from the representative picture on the website. I’m however happy to keep the tree. I was however very disappointed with the Chinese Pepper Tree the second tree I’d ordered. Whilst I realise the representative picture is just that, representative, the tree I received differed significantly from the one in the picture on the web site.
The one on the web site had a a nice open branch structure with a well proportioned canopy, ending in a nice crown at the top of the tree. The tree I received although it has a nicely shaped trunk, has a very dense/almost square canopy with no discernible crown.
——
Update
Received a quick reply from Yorkshire Bonsi that basically told me, that the tree I’d been sent had been pruned /shaped differently and had lots of potential and that the picture of the tree on their web site were representative. That to me suggests similar to very similar and the web site itself say the tree would be very similar. This however was not the case and I feel their description and photo were misleading. As had I wanted a tree like the one I was sent I would have chosen one with similar form and shape. I also wanted an oven ready tree so to speak which is why I had paid a little more for it than I’d intended . Certainly, not one that I’ve got to do a lot of work on, to get it into a more pleasing form to my eye. Something I’m expecting that will take several years. What really me annoyed me however was that I was informed as the tree was discounted I could not return it for replacement or refund even though I was clearly unhappy with it.
My advice would therefore be buyer beware and I certainly won’t be buying from the company again. For reference I also order and received another tree from another supplier which I am delighted with and exceeded my expectations so in future if I wish to buy any trees in future I will be using them and not Yorkshire Bonsai.
29 augusti 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your review and especially for your kind comments about our packing and the Chinese Elm – we truly appreciate your feedback and wish you every success and enjoyment with your bonsai.
You will also have received a separate, more detailed response from us via email.
Regards
Yorkshire Bonsai
I visited the company to purchase some…
I visited the company to purchase some training pots and accessories and was greeted and shown around by Paul the owner of the company. He is very knowledgeable and answered any questions I had for him, and delivered himself in a professional manner. Will be re visiting as they are local to me, if you’re looking for a bonsai and need questions answered to find the right one then i would fully recommend the company.
21 augusti 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your thoughtful review – we’re delighted you enjoyed your visit and that Paul was able to help answer your questions. It’s always a pleasure to welcome people to the nursery, and we really appreciate your recommendation. We look forward to seeing you again soon!
Warm regards,
Yorkshire Bonsai
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.