Hi Amanda, We’re sorry to see this review, however we do feel it’s important to clarify a number of points for accuracy.
Please note as seen on your order confirmation, you had purchased an out-of-stock item on pre-order, which is why there was a lead time prior to dispatch. As advised at the time of purchase, this falls within the stated pre-order timeframe, and the Jacqueline Dress is frequently placed on pre-order due to how quickly it sells out which is why your dress took two weeks to arrive.
Yojani is an Australian business headquartered in Brisbane, and as clearly disclosed in our Shipping Policy (linked across our website and at checkout), we operate multiple dispatch locations. Orders may be shipped from here, or from our overseas warehouse (located close to our manufacturing partners) particularly for US customers. This allows us to deliver orders faster and more efficiently, rather than routing stock via Australia first. We also cover international shipping and duties for our customers, which is a significant cost we absorb.
The country of dispatch does not determine the quality or authenticity of a garment. Like the majority of Australian fashion brands, inclusive of many premium and high-end labels, our pieces are manufactured in specialised overseas factories (including China and Asia), using premium fabrics and established construction standards. Our manufacturer for this style specifically specialises in stretch cotton sateen garments.
In relation to quality, the Jacqueline Dress has been sold in extremely high volumes and has been very well received across thousands of customers. We provide extensive product detail prior to purchase, including full fabrication breakdown (composition and GSM), detailed imagery and video, and we utilise YKK zips, widely regarded as the most premium and durable in the market.
We also note that you provided us with a video wearing the dress, where your feedback related to the waist being too cinched and the hips having volume. This is the intended design and silhouette of the Jacqueline Dress, not a fault or defect.
Finally, our returns policy, offering exchange or store credit for change-of-mind or fit-related returns, is clearly outlined across our website, including on product pages and at checkout prior to purchase.
In relation to our return policy, whilst we would love to offer try-ons with refunds to the original payment method, please note we are a small family business based in Australia and simply do not have the operational capacity to facilitate this at present. We are operating at full capacity, and processing returns is extremely time-intensive. Each returned dress must be carefully inspected, re-steamed and professionally repacked before it can be made available for sale again. Additionally, we choose to cover worldwide shipping on this product and provide duties-paid delivery for our customers. These are high costs that are not refunded to us if a refund should take place. As such, we are unfortunately unable to offer refunds for change of mind, fit or sizing. However, we are absolutely happy to offer returns of this nature for exchange or store credit. It’s disappointing when policies that are transparently provided are later disregarded, and negative reviews are used as a means to challenge them, particularly on a style that has been so well received by the majority of our customers, as seen on our main third party reviews platforms.
Kind regards, Yojani Boutique Team
