Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought a heavy duty greenhouse, collapsed under snow, blew panels all over my neighborhood twice in 2 separate wind storms, company gave me 100 dollars. Just going to build one it will last longer... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Yitahome has been very responsive to my experience with the greenhouse and will improve their instructions based on my feedback and have refunded half the purchase price. I appreciate their swift a... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Just in time for beautiful spring & Summer, I ordered this beautiful standing egg-shaped porch swing for my patio. The instructions were clear and easy to put together in just a few minutes, and t... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Initially, it may seem overwhelming with all the parts, but if you follow the directions step by step, it will come together smoothly. It requires a bit of patience and some careful consideration on h... Se mer

Företaget har svarat

Företagsinformation

  1. Utemöbler
  2. Sovrumsmöbler
  3. Möbeltillverkare
  4. Trädgårdsmöbler
  5. Butik med vardagsrumsmöbler

Skrivet av företaget

YITAHOME, a furniture brand, specializes in sleek, contemporary designs for modern homes. With clean lines and understated elegance, our range includes minimalist sofas and statement coffee tables. Affordability and high quality make YITAHOME a top choice among young professionals and design enthusiasts. With a focus on simplicity and functionality, we aim to be the go-to brand for creating stylish, modern homes. Our dedicated team consists of over 600 employees, including 63 quality inspectors and 35 designers, ensuring that our products meet rigorous standards and cater to customer needs. By leveraging technology to enhance productivity, we value customer feedback as crucial to our success. We continuously improve our offerings based on valuable insights shared by our customers.


Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

180 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

10/10

Easy to put together. Extremely durable and customer service is incredible.

28 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Customer,
Thank you for your positive feedback! We are glad to hear that you found our product easy to assemble and durable. Our team takes pride in providing excellent customer service, and we are happy to assist with any further needs you may have.

Yitahome
service@yitahome.com

Betygsatt 4 av 5 stjärnor

Awesome bed with minor improvements

I'm loving the vibe of the color and the rock-solid construction of this bed. It's like sleeping on a fortress! However, a couple of tweaks are on the horizon: 1.Those barn doors sometimes gotta go, they make too much noise and it's annoying after a bit. 2.Now, about that claim that two folks can whip this bed into shape in an hour? Bless their optimistic hearts. When it landed on our doorstep, we did it right away and it took us a solid two hours. For sure, gotta factor in checking all the parts and setting up camp. 3. The fair warning, it's a tad shorter than it seems. My bad for not measuring twice. Just throwing that out there. But kudos to them for trying to grease the wheels on the assembly. Everything's numbered, and there's a manual as detailed as a trail map. Overall, a top-notch sturdy bed.

7 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Grace,
Thank you for your positive review! We're glad to hear that you love the color and appreciate the rock-solid construction of our bed. We apologize for any inconvenience caused by the noise from the barn doors. We'll take note of your feedback and work towards improving that aspect. As for the assembly time, we understand that it may vary depending on individual circumstances, and we appreciate your patience during the process. We apologize if the bed's dimensions were not as expected, and we'll make sure to provide clearer information in the future. Thank you for choosing our bed, and we hope you continue to enjoy its sturdiness and quality!

Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

Good price, nice table.

Just snagged this beauty to replace my old coffee table, aiming for an upgrade without busting the budget. Gotta say, it's way more than I bargained for! The wood on this thing isn't that cheap particle board nonsense. Can't quite put my finger on it, but it's not flimsy at all – sturdy and smooth to the touch. Digging the light brown vibes; fits like a charm in my living room. The raised part does the job, especially considering it's in the $100-ish range. Putting it together wasn't a wild ride. Just laid out the pieces, took it slow, and everything was labeled like a dream. Having a buddy around would speed things up, but I managed just fine solo. All in all, I'm smitten! This table's got the charm without draining the wallet. Can't wait to kick back and enjoy it!

4 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Sophie,
Thank you for your fantastic review! We're thrilled to hear that our coffee table exceeded your expectations. Enjoy kicking back and relaxing with your new table!
Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

This desk was a delight to find because…

This desk was a delight to find because it is spacious and ideal for my home office. arrived flawless. Since everything was securely packaged, there were no broken or missing parts. I assembled everything by myself. When everything is assembled, the holes line up, the parts fit together flawlessly, and the framework is reasonably strong. It should be easy if I ever need to move. Its built-in power outlet is great because it keeps me from bending under the desk to disconnect my laptop. Although I don't often write reviews, this desk truly amazed me. That was another great offer because I was able to get it for less with the coupon and discount. Well worth the money. Even at full price, it is well worth the cost. I'm loving it so far, so I have no complaints!

20 mars 2024
Logotyp för Yitahome

Svar från Yitahome

Dear Daniel,
I'm thrilled to hear that you are delighted with your new desk from us! We take great care in packaging our products to ensure they arrive in perfect condition, and it's wonderful to know that everything was intact and easy to assemble. Thank you for taking the time to share your positive experience, and we hope you continue to enjoy your desk for years to come!
Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

My experience with YITA has been great

My experience with YITA has been great! I purchased an RV toilet that would not fit and even used an expert installer. Since I am a senior citizen, it was difficult to return the item, and despite its cost, I finally trashed it, swallowed the $ so I thought. After a few emails YITA decided to refund the entire purchase. I have never encountered a company that would do that. It is my opinion that YITA is an honest, respectable company, one that I would definitely recommend. Thank you, YITA.

15 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Nancy,
Thank you so much for your support and praise of YITA! We greatly value customer satisfaction. We are committed to providing high-quality products and excellent customer service. Your feedback is important to us, and we will continue to strive to improve your shopping experience. Thank you again for your recommendation and support!

Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

Quick and quality as Promised

I've got this desk in my study, it does the job. I'm happy it has so much storage space. My computer, printer, and laptop all fit on top, and there's even space for me to write. If you have a PC, use the toppers to free up more room underneath. The drawers are made of sturdy wooden boards instead of flimsy plastic fabric. The bottom drawer neatly organize my folder. Truly a helpful feature.
The quality of materials and construction is excellent. Everything feels very sturdy and well-made.
The website was easy to navigate and had all the product information I needed. Checking out and ordering was a smooth process.Putting it together was easy with simple instructions, all the materials were there and no chipping. I assembled it myself in about 2 hours with a few breaks.Shipping was fast, it arrived within the estimated delivery window. The desk was well packaged to prevent any damage.Definitely worth the price and I'd recommend it. It's a great value.

18 mars 2024
Logotyp för Yitahome

Svar från Yitahome

Dear Harrison,
Thank you for your positive review! We strive to provide fast shipping and secure packaging to ensure your satisfaction. Thank you for recommending our desk and for choosing our brand!
Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

We ordered a greenhouse kit YT1000319036

We ordered a greenhouse kit even though I was skeptical from some of the comments people still waiting on theirs for a long time I wanted to try anyway because she had received their kits quickly. Ours shipped quickly and moved through shipping on time. When it arrives we weren't able to set it up yet due to snow but checked for parts anyway. Another company we ordered a different kit from was missing important pieces so I wanted.to make sure the greenhouse wasn't. All was there except the cover was torn from the shipping and the pipes. We contacted the company immediately and they actually returned our message the very next business day. That alone was impressive. Then they resolved the issue by sending a new replacement greenhouse at no cost for shipping or item. Just the quick response earns a 5 in my book. I've been since recommending them to others and will purchase again. Order number YT1000319036

1 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Melanie,
Thank you for your positive review! We're glad to hear that your greenhouse kit arrived quickly and that all the parts were included. We apologize for the torn cover and missing pipes, but we're happy to hear that our customer service team was able to resolve the issue promptly. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing our company!
Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

A problem fixed beyond our expectations!

We had an issue with some missing parts on our 10x30 Greenhouse. We sent an email detailing the issue and Yitahome stepped up right away explained they did not have the spare parts to send and right away sent us out a new Greenhouse to replace the one that could not be completed. The customer service went above and beyond and we will be recommending this company to all of our friends and family!

14 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Tiffany,
Thank you for your positive review! We apologize for the missing parts in your greenhouse, but we're glad to hear that our customer service team was able to resolve the issue promptly by sending you a new greenhouse. We appreciate your recommendation and hope you enjoy your new greenhouse. Thank you for choosing Yitahome!
Yitahome
service@yitahome.com

Betygsatt 4 av 5 stjärnor

Quality Beyond Price

Everything arrived in perfect condition, no scratches or weird colors. The packaging was strong and I was able to haul it downstairs solo with no issues. The instructions for putting it together were a breeze to follow, and all the pieces were labeled. I managed to assemble it in an hour, even with a few interruptions. The unit looks pretty good for the price, with smooth sliding doors and sturdy shelves. I even tested its strength by sitting on the top shelf, and it held up just fine. Plus, the customer service was great. They always answered my questions quickly. Appreciate their helpful attitude. Just the middle shelf could have the cover. Overall, I'd give it 4 stars.

4 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Katherine,
Thank you for your positive review! We're happy to hear that you're satisfied with the quality of the product.We appreciate your feedback regarding the middle shelf and will take it into consideration for future improvements. Thank you for choosing our product and we hope you enjoy it for years to come!
Yitahome
service@yitahome.com

Betygsatt 4 av 5 stjärnor

Responsive Support Helps

Overall the quality of the desk is good. It's durable and should last for many years with normal use. Assembly was fairly straightforward but there were some issues with the instructions as mentioned. Most of the parts were well labeled and went together smoothly. It just took some extra time to sort out the incorrect shelves placement. I had to contact customer service regarding the assembly issue. They were very responsive and helpful in walking me through to reslove the problem. The shipping was timely and the desk was well packed. There was no damage during transit. Overall I'm satisfied.

3 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Jessica,
Thank you for your positive review! We're glad to hear that you're satisfied with the quality. We apologize for any confusion with the assembly instructions, but we're happy to hear that our customer service team was able to assist you in resolving the issue. Thank you for choosing our product and we hope you enjoy your new desk for many years to come!
Yitahome
service@yitahome.com


Betygsatt 1 av 5 stjärnor

Haven't received my Gazebo purchased 2…

Haven't received my Gazebo purchased 2 months ago, Can't reach customer service by phone or e mail.
I'll be relentless in making sure no one buys from this Company

1 februari 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Mike,
We apologize for the inconvenience you have experienced with your recent purchase of the Gazebo. We understand your frustration and would like to address your concerns.

Firstly, we would like to clarify that your order was a pre-sale order, which means that the estimated time of arrival (ETA) for the product is longer than usual. The ETA for pre-sale orders is stated on the order page at the time of purchase. We apologize if this information was not clearly communicated to you during the ordering process.

Regarding the difficulty in reaching our customer service team, we sincerely apologize for any inconvenience caused. During peak periods, we may experience a high volume of calls and emails, which can result in delays in response times.
We understand your frustration and assure you that we are committed to resolving this issue for you. Our customer service team will reach out to you promptly to provide an update on the status of your order and address any other concerns you may have.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We value your feedback and will use it to improve our services in the future.
Best regards,
Yitahome
service@yitahome.com

Betygsatt 1 av 5 stjärnor

Cheap junk

Cheap junk. Ice Machine, should have read the reviews on Amazon. There is NO way this ice maker can make ice, much less store ice unless it is in a room that is below 32 degrees. They product should not even be made much less sold to anyone. This a scam product.

29 februari 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Chris,
We are sorry to hear about your dissatisfaction with the Ice Machine you purchased. We understand your frustration and would like to address your concerns.

We assure you that our products go through rigorous quality control processes to ensure they meet the necessary standards. However, we apologize if the Ice Machine did not meet your expectations.

Regarding the ice-making capability, it is important to note that the performance of an ice maker can be influenced by various factors, such as ambient temperature and humidity levels. While our Ice Machine is designed to efficiently produce and store ice, it may have limitations in extreme conditions.

We appreciate your feedback and will take it into consideration as we continuously strive to improve our products.

If you would like further assistance or have any other concerns, please do not hesitate to reach out to our customer service team. We are committed to resolving this issue and ensuring your satisfaction.

Once again, we apologize for any inconvenience caused and appreciate your feedback.

Best regards,
Yitahome
service@yitahome.com

Betygsatt 1 av 5 stjärnor

They sell there stuff on Amazon and it…

They sell there stuff on Amazon and it came in broken. I got no help from Yita or Amazon. I am 56 handicapped female and now I have a bunch of prices sitting in the middle of my living room for a week. I got the runs around for 2 hrs today. The parts that were broken were the main walls cracked right in half. Both of them

3 mars 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Kelly,
Sorry to hear that you have received the item broken.
You feedback is very important to us.
I understand the difficulty this situation has caused you.
I have submitted this issue to our QC team to confirm the root cause and improve the quality and package.
And our customer service team will contact you to solve the issue.
Sorry for the inconvenience it has caused.
Yitahome
service@yitahome.com

Betygsatt 1 av 5 stjärnor

The stated measurements due not match…

The stated measurements due not match the pictures for the fire pit insert I was trying to order. The inside measurements and outside measurement are nearly identical (1/10") in the pictured measurements description. Looking at the picture itself, it is clear the outside measurement should be 2-3" wider than the inside measurements. And from a design standpoint, it would have to be also or the insert will easily fall into the fire pit without the overhang.

Called the US support line and the person barely spoke English. After several attempts to provide an ASIN Amazon product number I had to give up and look for a company that can clearly communicate and have factual pictures and measurements.

Response from this review was to send the order number for assistance. Which, again, shows they can not communicate well. As I said I provided the ASIN number since I am looking for a replacement fire pit insert. I HAVE NOT placed an order. While reviewing their product it was clear the measurements DO NOT support the picture of the product (see previous comment for details). That is why the customer service rep asked for the ASIN (Amazon) number. They still cannot read and understand. Never buy a product that you cannot get proper information about before the sale.

26 februari 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Richard,
I am sorry for the inconvenience you have experienced.
We feel terribly sorry for the misunderstanding for your feedback.
I will submit this mistake to our product team to analysis the root cause and do improvements.
We strive to provide excellent customer service, and we understand the importance of clear communication. We will take your feedback into consideration and work towards improving our support services.
Thank you for bringing this matter to our attention. We look forward to resolving this issue for you promptly.
You can also contact us with the email I enclosed as below:

Best regards

Yitahome
service@yitahome.com

Betygsatt 4 av 5 stjärnor

Ordered a coffee table from Yitahome

Ordered a coffee table from Yitahome. When delivered the corner of the box was damaged and inside the top of the coffee table was chipped. Upon reaching out via chat I was offered a $15 refund. When I said no thank you they said that was all they were authorized to offer so they would have customer service reach out to me and it would be in the next 24 hours and to continually check my email. After this review Yitahome called. They had sent an email which had gone to spam (they used a different email heading from service rather than Yitahome). I responded and they have resolved my concerns. The rating is now 4 and not a 5 just because of the initial contact with “chat”.

22 januari 2024
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Dear Linda,
We apologize for the inconvenience caused by the damaged coffee table you received. We are glad to hear that we were able to resolve your concerns and that you are satisfied with the outcome. We understand that the initial contact with our chat service may not have been satisfactory, and we will take steps to improve our communication channels in the future. Thank you for bringing this to our attention and for giving us the opportunity to make things right. We appreciate your business and hope to serve you again in the future.

Best regards
Yitahome
service@yitahome.com

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

Yitahome has excellent customer service. I purchased a 230 gal deck box. The plastic on the front corner of the lid cracked. I do not know how this happened. I contacted Yitahome for a replacement lid. They were unable to replace just the lid so they sent me a new deck box. The process was very simple. I just had to email some pictures of the cracked corner.

9 november 2023
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Thank you for your positive feedback on our excellent customer service. We apologize for the cracked corner on the deck box. We strive to ensure customer satisfaction and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to contact us. Thank you for choosing Yitahome, and we hope you enjoy your new deck box!

Yitahome
service@yitahome.com

Betygsatt 1 av 5 stjärnor

YitaHome does NOT stand behind their products

I purchased a 260 gallon deck box from Wayfair.
Two months after I received it which is now past the time I can return it, the top of the box curled up, the screws pulled out of the metal framing and it is now open to the elements.
After contacting Yitahome, they wont send me a replacement top unless Wayfair says its OK, but Wayfair is telling me that since its outside of the return window its now a warranty issue, in which YitaHome is dragging their feet and giving me the run around. Over 10 emails and phone calls this company customer service stinks.

21 oktober 2023
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

We're sorry to hear about the issues you've experienced with our product and customer service. We understand your frustration and apologize for any inconvenience this may have caused. We are currently working with Wayfair to resolve this issue and will do our best to provide a satisfactory resolution as soon as possible. If you have any further concerns or questions, please don't hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to make things right.Yitahome

Betygsatt 5 av 5 stjärnor

Product was promptly shipped arriving…

Product was promptly shipped arriving as advertised and described. Customer service was very communicative, courteous and friendly. Will be buying more from them in the future.

19 april 2023
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Thank you for your positive review! We're thrilled to hear that you had a great experience with our product and customer service. We always strive to provide prompt shipping and accurate product descriptions, and we're glad that we met your expectations. We look forward to serving you again in the future. If you have any questions or need assistance, please don't hesitate to reach out to us. Thank you for your support!Yitahome

Betygsatt 5 av 5 stjärnor

Good

It is good love it

2 februari 2023
Omdöme utan inbjudan
Logotyp för Yitahome

Svar från Yitahome

Thank you for your positive feedback! We're glad to hear that you love our product. We appreciate your support and hope to serve you again in the future. Thank you!Yitahome

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer