When things go as they should, it's easy to appear to have good customer service, but the real test of customer service is what happens when things don't go as planned, and this is where Siobhan and... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... Se mer
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Cameron Reid was extremely helpful in securing a new deal for us after our contract was up. We have had very little issues since changing to Yellow.com 4 years ago, considering our wi-fi went down f... Se mer
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Yet again Yellow com have been very helpful as always. The after care team are always very prompt and getting in touch. Cameron Reid touched base with us immediately after our engineer visit to keep... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Leading provider of mobile and landline solutions for business
Kontaktuppgifter
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, Storbritannien
- yellowcom.co.uk
4,9
Utmärkt
835 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 14 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our account manager Carly is always…
Our account manager Carly is always very helpful and sorted my queries very quickly.
10 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Hi Kerry,
Thanks so much for your feedback! This is the customer service we take pride in. We'll be sure to pass on your kind words to Carly.
The Yellowcom Team
Eoghan came down to us today and was…
Eoghan came down to us today and was such a great help! Thank you so much!
9 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Hi Lauretta,
We appreciate your kind words and we're delighted Eoghan was such great help - we'll be sure to pass on your feedback.
The Yellowcom Team
Ciaran was a great help in setting up…
Ciaran was a great help in setting up our phone system and providing instructions on how to use the system. I would highly recommend yellowcom.
8 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Ciaran was able to help with setting up your phone system and clearly explain how to get the most from it. Your recommendation is greatly appreciated, and thank you for taking the time to share your experience.
The Yellowcom Team
RACHEL DEALT WITH OUR VERY SERIOUS…
RACHEL DEALT WITH OUR VERY SERIOUS ISSUE PROMPTLY AND IN A VERY FRIENDLY AND SUPPORTIVE MANNER.
7 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your kind feedback. We’re delighted to hear that Rachel responded so promptly and supported you through such a serious issue with professionalism and care. It’s great to know she was able to provide the help you needed when it mattered most. Thank you for taking the time to share your experience.
The Yellowcom Team
Absolutely Fantastic Team
Absolutely Fantastic Team! Victoria, Gavin and Fionntan, dream team from start to finish.
7 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your fantastic feedback, Nicola. We’re delighted to hear that Victoria, Gavin, and Fionntan made such a great team and provided an excellent experience from start to finish. We’ll be sure to pass your kind words on to them. Thank you for taking the time to leave a review.
The Yellowcom Team
Excellent response times From Natalie
Excellent response times From Natalie, when i sked to change over to another line.
8 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your kind feedback, Jim. We’re delighted to hear that Natalie responded so quickly and made your changeover to another line straightforward. Thank you for taking the time to share your experience.
The Yellowcom Team
Customer Service
Dealt with Natalie at Yellowcom. Customer service is very good, always prompt and helpful.
6 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your kind feedback. We’re delighted to hear that Natalie provided such prompt and helpful support. Delivering excellent customer service is something we take great pride in, and we’re pleased you had such a positive experience. Thank you for taking the time to leave a review.
The Yellowcom Team
Natalie sorted my issue out quickly and…
Natalie sorted my issue out quickly and I am one very happy customer!
7 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your kind feedback, Steph. We’re delighted to hear that Natalie was able to resolve your issue quickly and leave you as one very happy customer! Thank you for taking the time to share your experience.
The Yellowcom Team
From moving IT Support to Yellow Com…
From moving IT Support to Yellow Com along with New Website Design I have to say that the Belfast Team have been extremely professional and prompt in sorting any daily IT Issues and the New Website process has been working seamlessly due to great communication between all parties.
Super happy with the Customer Service Provided.
3 juli 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your fantastic feedback, Amanda. We’re delighted to hear that your move to Yellowcom for both IT Support and your new website has been such a positive experience. It’s great to know our Belfast team has been professional and responsive with your day-to-day IT support and that the website project has progressed seamlessly through clear communication.
Thank you for taking the time to share your experience. We’re delighted to be supporting your business.
The Yellowcom Team
Disingenuous company
Disingenuous company. Mis sold contract. Was not informed there would be a separate bill for hire of phones in addition to the monthly payment, through a third party company that has nothing to do with them! Lack of transparency on billing information and contract length/type
3 juli 2025
Omdöme utan inbjudan
Svar från Yellowcom
Hi Lynn,
We’re genuinely sorry to read your review and apologise for the upset and frustration this situation has caused.
We understand how concerning billing or contract issues can be, especially if you feel information was not made clear at the time. We would like the opportunity to look into this properly, however we’re unable to locate your details on our system from the information provided here.
Please email support@yellowcom.co.uk with the subject line “Complaint” including your business name, account details and any relevant billing or contract information, and our team will review this as a priority.
The Yellowcom Team
Handling Hiccups
When things go as they should, it's easy to appear to have good customer service, but the real test of customer service is what happens when things don't go as planned, and this is where Siobhan and Yellowcom really excelled.
After a billing error, Siobhan took care of the issue and was extremely helpful and friendly, and she stayed involved until the problem was resolved.
I am very happy with the service I recieved.
5 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your thoughtful feedback. We’re delighted to hear that Siobhan provided such excellent support when things didn’t go to plan. It’s great to know she stayed involved, kept you informed, and ensured the billing issue was fully resolved. Thank you for taking the time to share your experience.
The Yellowcom Team
Cameron is always helpful with any…
Cameron is always helpful with any assistance that is needed
30 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thanks Aiden! Glad Cameron's always able to help out when you need it. We'll be sure to pass this on to him.
The Yellowcom Team
Michael was an absolute gentleman when…
Michael was an absolute gentleman when explaining my options, He made me feel heard and he had great patience with all the questions I was asking him. Would highly recommend yellowcom and I hope you have the pleasure of dealing with Michael
23 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thanks so much, Jordan! Lovely to hear Michael took the time to really listen and talk through your options with patience. We'll make sure he sees this.
Thanks for the recommendation!
The Yellowcom Team
Michael magill was extremely helpful…
Michael magill was extremely helpful with my renewal process.
16 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thanks Tommy! Glad Michael made the renewal process a smooth one for you. We'll pass this on to him. Thanks for being a valued Yellowcom customer.
The Yellowcom Team
Michaeal Magill was very helpful
Michaeal Magill was very helpful , highly reccomended.
2 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thanks David! Glad Michael was able to help you out. We'll pass this on to him.
The Yellowcom Team
Michael customer service was fantastic
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as tech issue can sometimes be a nightmare! Amazing customer service
30 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thanks so much for this, Edel! Michael will be delighted to hear it made your morning easier - that's exactly the kind of pain-free experience we aim for. Really appreciate you taking the time to share this.
The Yellowcom Team
Very prompt and helpful response
Very prompt response and very friendly clear and helpful assistance.
26 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Hi Trevor,
We're delighted you found the service from the team helpful! We'll be sure to pass on your kind feedback to the team.
The Yellowcom Team
Micheal was excellent in giving me all…
Micheal was excellent in giving me all the details I needed to make an informed decision. Was my first time thinking of using the service and he didn't push was very informative. Thank you!
24 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thanks so much for the kind words! Really glad Micheal was able to give you what you needed without any pressure - that's exactly how we want it to feel. Welcome aboard, and let us know if there's ever anything you need.
The Yellowcom Team
Micheal was very helpful
25 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Hi Mark,
We're delighted that you found Michael helpful - we'll be sure to pass on your kind feedback.
The Yellowcom Team
The guys made it super easy for me and…
The guys made it super easy for me and were a great help, I highly recommend.
29 juni 2026
Omdöme utan inbjudan
Svar från Yellowcom
Thank you for your great feedback, Samuel. We’re delighted to hear that the team made everything easy and provided the help you needed. Your recommendation is greatly appreciated, and thank you for taking the time to share your experience!
The Yellowcom Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.