Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Yappy Paw is a dog-focused brand dedicated to creating innovative, practical products that help dogs live safer, happier, and more active lives. Our mission is to design thoughtfully engineered pet products that solve real problems while providing comfort, durability, and peace of mind for dog owners. Every product is developed with functionality, quality, and the well-being of dogs in mind. We work closely with trusted manufacturing partners and continuously improve our products based on customer feedback and real-world testing. At Yappy Paw, we believe excellent customer service is just as important as excellent products. Our support team is committed to helping customers with sizing recommendations, order updates, and any questions before or after purchase. We strive to respond promptly and provide fair resolutions in accordance with our published policies. We value honesty and transparency. Our shipping, return, and refund policies are clearly displayed on our website before purchase so customers can make informed decisions with confidence. Thousands of dog owners have trusted Yappy Paw to help keep their companions safe and comfortable. As we continue to grow, our commitment remains the same: creating reliable products and delivering a customer experience built on integrity, quality, and care.
3,6
3 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tanks new vest arrived and unfortunately it was a little bit too tight, I contacted Yapoy Paw and there was no problem in exchanging it for a bigger size.
Jenny from yapoy paw, was a real delight to deal with, very upbeat email exchange and super prompt. The vest I received looks amazing so I cannot wait to get its replacement. Highly recommend the vest and the customer service is exceptional thank you
Received great customer service. The vest is amazing my 4 year old golden retriever Cooper loves it! super good quality and the chin pad keeps his chin afloat. 10/10 recommend for anyone on the fence!
If I could give a zero star I would! I purchased the life jacket with chin guard for my pup with the belief that it would actually keep my pups head out of the water but it does NOT!! I have reached out to Yappy Paw many time via email, (the phone # is no good) with my concerns and complaint, and was given the run around and was offered a 5% refund to keep the item that does NOT work for my pup! They have a 60 day guarantee but that is a sham because if you want to return the defective item, you have to pay shipping from the USA to Australia, which cost more than the vest! I also was misled that this company was an American company but the vest came from China and returns go to Australia, not the USA!! This company is a sham and rip off! DO NOT GET SUCKERED IN LIKE WE DID!!!!
Svar från Yappy Paw
We’re sorry to hear that this was your experience. However, we’d like to clarify a few points for anyone reading this review.
We have never misled our customers. Our shipping, return, and refund policies are clearly outlined on our website before purchase, including how returns are handled and the customer’s responsibility for return shipping where applicable. We also do not represent ourselves as something we are not—our business information, fulfillment process, and policies are publicly available.
Our team responded to every inquiry and worked to provide a resolution in accordance with the policies agreed to at checkout. While we understand that not every product is the right fit for every dog, that does not mean the product is defective or that our policies were misrepresented.
We remain happy to assist any customer who contacts us and will continue to honor our published policies fairly and consistently.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
