Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They understand my needs help me and put me on right direction I recommend to my friends as well give me the reasonable price
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I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Se mer
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I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Se mer
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Företagsinformation
Skrivet av företaget
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Kontaktuppgifter
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Storbritannien
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
ONE OF THE MOST DECIEVING INSURANCE…
ONE OF THE MOST DECIEVING INSURANCE COMPANY TOOK MORE MONEY AND NEVER RETURNED WHAT WAS MY BALANCE
8 juli 2025
Svar från XYZ Insurance
Dear Mr Eric Kedar Masih,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information which does not accurately reflect the circumstances surrounding your policy. For transparency, and to assist other readers, we feel it is important to outline the factual position.
Following a review of your complaint, XYZ Insurance Services LTD can confirm that your policy was not cancelled due to a non-disclosed motor insurance claim, but rather due to an incorrectly disclosed motor insurance claim.
Prior to the inception of your policy, you completed a scripted Compliance Call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failure to do so could result in additional premiums, fees, or cancellation of the policy. Please note that it is not the responsibility of XYZ Insurance Services LTD to independently verify the information provided before purchase; the responsibility rests with the policyholder to ensure all details disclosed are accurate and complete.
At the point of sale, you confirmed that you had been involved in a motor insurance claim dated 14/03/2023 and advised that the claim had been settled on a non-fault basis. Following the inception of the policy, the insurer carried out routine background checks using the CUE (Claims Underwriting Exchange) database. During these checks, it was identified that the claim dated 14/03/2023 had not been settled as non-fault and instead remained outstanding. As a result, the risk no longer met the insurer’s underwriting criteria.
Upon receiving this information, XYZ Insurance Services LTD acted promptly to contact you regarding the impending cancellation and also offered an alternative quotation with another insurer. You advised that you did not wish to proceed with the revised quotation offered.
We can further confirm that no refund is due under the terms applied to the policy and that XYZ Insurance Services LTD will not be offering any additional refund or resolution through an Alternative Dispute Resolution (ADR) service.
Our governing body is the Financial Ombudsman Service (FOS), and XYZ Insurance Services LTD strictly adheres to the regulations set by the Financial Conduct Authority (FCA). Our FCA registration details can be viewed on our website.
We respectfully disagree with the suggestion that you were provided with deceptive insurance services by XYZ Insurance Services LTD.
Should you wish to discuss this matter further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Great prices great customer service…
Great prices great customer service very happy customer
7 maj 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Great service and helpfull
29 april 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Everything is good and ok
15 april 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Outstanding insurance broker
The service from XYZ Insurance was easy, the staff are very friendly, efficient and knowledgeable. For the kind of insurance I need they are the best by far.
21 april 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Simple quick service
Simple quick service, polite,
Cost was exactly the amount I was prepared to paid.
15 april 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Poor after sales communication
Unfriendly manner on the telephone and unhelpful staff.
We will not be using again.
27 mars 2026
Svar från XYZ Insurance
Dear Mrs Tracey Johnson,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of the policy. For transparency and to assist other readers, it is important that we outline the factual position.
Reviewing the record to which you are referring, we can confirm that you are not a customer of XYZ Insurance Services LTD. Your husband, however, is. You have today contacted our Customer Services Team to request information regarding your husband’s account. Our Agent has correctly, and politely, advised that we are unable to divulge any information regarding our Customer’s account without their expressed permission to do so – regardless of your relation to the Customer. You were further advised that if your husband wished to grant you access to his account, he would need to contact XYZ Insurance Services LTD to provide this authorisation; which could be enforced moving forward.
XYZ Insurance Services LTD are authorised and regulated by the Financial Conduct Authority. To maintain our licencing we fully comply to all set regulations including the General Data Protection Reform (GDPR) Act which became enforceable as of 2018. Whilst we appreciate that adherence to GDPR may sometimes be inconvenient, it is law – and designed to protect both our Customers and XYZ Insurance Services LTD equally.
We respectfully disagree that our adherence to law constitutes our Agents being unhelpful or unfriendly. Our Agents were happy to explain why they were unable to assist you and provided instruction so that assistance could be granted in the future. We therefore disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this matter further, please have our Policy Holder contact us to arrange the necessary authorisation to do so. Alternatively, they may contact us themselves to discuss.
Kind Regards,
XYZ Insurance
It’s been a great customer service
6 april 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Friendly and helpful staff
24 mars 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good customer service
Good customer service, and is worth recommendation
8 april 2026
Omdöme utan inbjudan
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Minibus policy
Took out a policy for a minibus which was £1200 but cancelled the policy well in advance before it started but the company still took £380 cancellation fee, saying the finance company paid the policy in advance hence the charges.
Be very aware when taking out a policy with them.
17 februari 2026
Svar från XYZ Insurance
Dear Mr McNeill,
Thank you for taking the time to post your review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that all purchases made with XYZ Insurance Services LTD are done so with informed consent. The Compliance Call is completed with complete transparency; including your rights as a customer should your policy be cancelled at any time – this includes informing you of all non-refundable set-up fees and cancellation fees. Please note that this information is further confirmed in your Welcome Pack and is viewable on our website at any time.
XYZ Insurance Services LTD are authorised and regulated by the Financial Conduct Authority, you can therefore be assured that all fees charged are in line with both regulatory and industry standards. We can further confirm that your owed refund has been processed, this may be delayed due to the Bank Holiday period – please feel welcome to contact our Customer Services Team should you require further assistance with this.
As this policy was purchased following the provision of all required information for you to make an informed purchase, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
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