Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Se mer
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I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Se mer
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I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Se mer
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Företagsinformation
Skrivet av företaget
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Kontaktuppgifter
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Storbritannien
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Just taken out insurance with these…
Just taken out insurance with these guys policy hasn't even started yet starts at midnight tonight called back to cancel my policy and been stung with £190.75 charge is this legal and just I think not what is the world coming too
24 juli 2026
Omdöme utan inbjudan
Svar från XYZ Insurance
Dear Mr Ajaz Ahmed Qureshi,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy and, in the interests of transparency, we feel it is important to clarify the facts.
Prior to purchasing your policy, you completed our mandatory scripted and recorded Compliance Call. As part of this process, you were reminded of your duty to provide complete and accurate information and advised that failing to disclose relevant information could result in an additional premium, changes to your policy, or cancellation. You were also informed of your rights as a customer, including the applicable cancellation and non-refundable set-up fees. This information is also included within your Welcome Pack and is available on our website.
Following the insurer's routine validation checks, it became apparent that material information relevant to the policy had not been disclosed when the insurance was arranged. As a result, the insurer advised that revised terms would be required for the policy to continue.
We contacted you promptly to explain the situation and offered you the opportunity to continue your policy. You chose not to proceed, and the policy was subsequently cancelled. The cancellation was not initiated by XYZ Insurance Services Ltd but arose because the required information had not been disclosed before the policy was taken out.
XYZ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, and all fees charged are applied in accordance with both regulatory requirements and our Terms of Business, which were provided before the policy was purchased.
While we appreciate that this outcome may have been disappointing, we respectfully disagree with the suggestion that poor service was provided. We believe we acted fairly, transparently, and in accordance with both regulatory requirements and the insurer's instructions throughout the process.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Avoid at all costs!
Based off of my personal experiece, I think staff were very unhelpful and provided a bad service overall.
When I had joined this insurance firm, I had paid in full for my policy. The next day they have sent me an email of cancellation of my policy with no apparent reason. Only 7 days to respond and to which the only solution they gave was to pay a premium.
When I reached out to the customer service team, I was told that apparently I didn't give the right information they required and I misled them by with holding other claims that I apparently had.
This came as a surprise to me as I didn't know of any other claims, my previous insurer whom I was with for over 10 years, they issued me a statement of fact and my no claims bonus certificate. There were no additional claims noted there.
I declined the accusations and explained to them that I had no idea what the other 2 claims were. Staff was very unhelpful, they expected me to pay the amount and if i wanted to say anything to dispute this unjust price increase they did, they wouldn't let me. Not willing to hear out, only wanted me to pay up. I don't think anyone should ever pay or be framed for something that didn't occur. I have tried to also tell them that as my insurers i expect them to uncover what these claims are for, its fraudulent activity and a big concern for me. I have never with held any information and i got my previous insurer to verify the facts again.
Upon further contact, XYZ Insurance still could not accept any of my documentations. They made the process very difficult and made a lot of accusations towards me.
I still to this day, dont know what the other two claims are about.
When cancelling with them, since there was no intention to resolve (unless i pay up), they made the process still very difficult. This insurance group is better to avoid as they can easily switch up and ask for more money after you join them. They'll lure you in with decent quotes, but only to unnecessary charge you later.
Upon cancelling with them, i still haven't received my refund. This speaks for itself.
Even the cancellation method needs to be examined. They made me write it up MYSELF. In black ink they told me what to write word by word and to sign it below. Not only is this not proffesional at all, but it really made it seem that I was the one cancelling the policy with them, even though they left me with no choice- they wanted to add these other 2 unknown claims to my history.
Moreover, upon my last review, I don't believe XYZ Insurance can disclose my information regarding my claims like they have on their recent response to my review. Any customers claims dates aren't for public use and this is very alerting as it is GDPR. As a firm, you cannot just state customer details in public.
This tells you a lot about what to expect from such a company.
Avoid at all costs!
14 juli 2026
Omdöme utan inbjudan
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Excellent insurance provider for 3 rd…
Excellent insurance provider for 3 rd year running never have to price comparison as always the cheapest
15 juli 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Outstanding service every year – Highly recommended!
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire process so smooth, stress-free, and straightforward.
Their team is always extremely helpful, professional, and genuinely cares about finding the best solutions for their clients. If you are a taxi driver looking for a reliable insurance company that actually supports you, look no further than XYZ.
A big thank you to the team for their outstanding service year after year! Five stars all the way.
16 juli 2026
Omdöme utan inbjudan
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Great easy company to deal with…
Great easy company to deal with competitive prices and friendly staff not liking all the online stuff no good to us oldies
3 juli 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
To get us a discount for the quote for…
To get us a discount for the quote for the insurance
10 juli 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
A good company first time got insurance…
A good company first time got insurance at reasonable price
1 juli 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
They renewed my mini bus insurance at…
They renewed my mini bus insurance at the same price as last year.
Not many will do that
3 juni 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The customer advisor that I spoke with…
The customer advisor that I spoke with was very attentive and helpful
3 juli 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I took out insurance on the 24/6/26 to…
I took out insurance on the 24/6/26 to start on the 29/6/26 but I decided to cancel on the 25/6/26 due to some issues and they refused to refund my initial payment of 545 pounds.
25 juni 2026
Svar från XYZ Insurance
Dear Mark Jacob Ajabor-Okwuazuegun,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy, and for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failing to do so could result in additional premiums, changes to your policy, or cancellation. As with all insurance policies, it is the policyholder's responsibility to ensure that the information provided is accurate and complete.
During the sale, you advised that a claim dated 15/06/2026 had been settled on a non-fault basis. Following the inception of your policy, the insurer carried out its routine checks using the Claims and Underwriting Exchange (CUE) database. These checks identified that this claim had not been settled as non-fault and instead remained outstanding. In addition, two further fault claims, dated 18/02/2025 and 16/08/2024, had not been disclosed during the quotation process. As a result, the policy no longer met the insurer's underwriting criteria.
Once this information became available, we contacted you promptly to explain the situation and offered an alternative quotation with another insurer. You chose not to proceed with the alternative quotation.
For this reason, we respectfully disagree with the statement that the policy was cancelled due to issues with XYZ Insurance. The policy could not continue because the information disclosed during the quotation process did not match the insurer's subsequent validation checks.
If you would like to discuss your concerns further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
The price and staff great I have been a taxis driver more than 40 years and have a lot of friend in the game I will reccomend you is there a discount for reccomendation.
Everthing price staff quickness and great ,quickness, no messing all done with a great attitude from all involved keep up the good work very happy
David Cherry.
26 juni 2026
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Svar från XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
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