Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
This company is completely fraudulent. I have already filed a civil suit against them and won the case. However, the directors continue to operate in an unethical and dishonest manner and appear to be habitual fraudsters.
Its a fraud company,please avoid and be in touch with Sardar as we have now solicitor to take them to the court
I would strongly advise others to think twice before choosing Xterior for a lifestyle room project.
Please don’t be misled by the reviews you see on Instagram — many of them appear to be paid promotions rather than genuine customer experiences.
My experience with this company has been extremely disappointing. Initially, they approached us with an offer of 60% upfront payment and the remaining balance spread over 10 months via EMI. However, after taking our money, the project dragged on for nearly **two years**, despite countless calls and emails from our side.
Eventually, after what felt like endless follow-ups, someone named L....n took over and informed us that if we wanted the items delivered to our home, we would have to pay the full remaining amount upfront — completely contradicting the original agreement.
As for the “lifestyle room” itself, it is poorly suited for UK weather. It’s only usable in summer. During winter, ice formed and even hung from the roof. When the rainy season arrived, the room started leaking badly, flooding the space and damaging our furniture.
Despite being promised a 10-year warranty, I received no support. Customer service was completely unresponsive, and I had no choice but to hire an independent handyman to fix the issues at my own expense.
Overall, this has been a very stressful and costly experience. Please be cautious and do your research before committing — I wouldn’t want others to go through the same situation.
Hi I gave my order in march 2025 my contract with me under 3 months they will make my order I paid £13300deposit
But now in march 2026 they still-not give my order and no answer phone
This company very poor service and one sale men Roy not answering your phone after your deposit I emailed them refund my money but no answer that’s reason I’m not happy with them I give everyone advice don’t book any order with them thanks
Please dont part with your money when dealing with this company or any people who work for them...they will probably fold and just reopen under another name...many people have been scammed by them..take money and see nothing for it. Don't give them your money. 1 year in waiting !
I contacted this company to install a pergola in my back garden.
They have two website, Xterior.co.uk and Xteriorlifestyle.com, both showing same company’s address.
They visited my home and explained the available options.
Once we agreed on the final design and price, I was asked to pay an 80% deposit upfront, which they said was required to start processing the order.
I paid this deposit in early April 2025.
Since then, nothing has happened. Communication has been always extremely difficult. Emails are only answered after repeated chasing, and phone calls are rarely returned.
Whenever I did receive a response, I was repeatedly told that my pergola is a bespoke order and that production at a factory in Poland would take time.
After about eight months of continuous chasing, when I’ve started involving also their Polish supplier/producer Tarasola, they finally confirmed an installation week by email — however, this commitment was also not honoured.
It has now been almost 10 months, and there is still no pergola, no installation, and no clear explanation.
Customer service, when is rarely available, keeps saying order is in production.
As it stands, they have only taken a very large deposit and delivered nothing at all.
I am now approaching a solicitor to begin legal proceedings.
Based on my experience, I would strongly advise others to be extremely cautious before paying this company any money.
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Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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