Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and wha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick app... Se mer
Företaget har svarat
Do not trust this lot. Attempted several times to contact an estate agent whom refuses to respond to requests for viewings, does not even have courtesy to respond directly even after phone calls. This... Se mer
Företaget har svarat
Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users. I don't know how businesses expect to thrive when they ar... Se mer
Företaget har svarat
Företagsinformation
Om Zoopla
Skrivet av företaget
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Kontaktuppgifter
The Cooperage, 5 Copper Row, SE1 2LH, London, Storbritannien
- www.zoopla.co.uk
1,3
Mycket dålig
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
BE WARNED ILLEGAL SELLING LISTING…
BE WARNED ILLEGAL SELLING LISTING without the…
ILLEGAL SELLING LISTING without the consent of owners. Please insist upon OR check yourself HMLand registry Records before VIEWING. BREAKING MONEY LAUNDERING RULES PLAYING AROUND LAW. ESPECIALLY THE RICHMOND BRANCH LISTING, they will cloud your judgement with fake reviews here and other stories. Reply shows offence and guilt to misdirect. Chancelllors pressurising Tp to remove this as they are fully aware of this property and their illegal activity. It's disappointing Zoopla/ prime mislead the buyers by shifting the blame to estate agent. Prime i don't need your sympathy, action your obligation/ duty!
8 februari 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Bianca,
Thank you for replying to the Trust Pilot review and reporting this issue to us.
All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate.
So that we can investigate this issue, can you please reply with the full URL address of the property listing in question and privide some further information?
Once I hear back from you, I will work with our Compliance Team to complete an investigation.
Thanks
Only because NO STARS on negative stars…
Only because NO STARS on negative stars are unavailable. They are advertising a vacant rental property I have as 'for sale' making it difficult for me to rent out. It's listed with old photos copied from off Rightmove for £113000 when identical properties sell for between £135k and £148k. They ignore my emails explaining the situation and requesting it's removal suggesting they are immoral, dishonest scam outfit like the the dodgy outfit listing it !
3 februari 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Andrew,
Thank you for sharing your feedback with us and we're sorry to hear of your experience.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Terrible Experience
Terrible Experience - Unfair and Discriminatory Treatment
I am extremely frustrated with how letting agencies on Zoopla treat potential tenants. I inquired about a three-bedroom house for two couples and was immediately told that the property was not licensed for that number of people. This makes no sense, as a three-bedroom home should accommodate four adults.
This isn't the first time this has happened - every time we call about a property, we face unreasonable restrictions that make it feel impossible to secure a home. The way they handle inquiries is unfair and discriminatory, and it seems like they don't even give people a chance. Very disappointing experience!
31 januari 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
House valuation incorrect & no resolution
UPDATE as can’t respond to Zooplas reply. My house was “updated” by Zoopla last year to only having 4 bedrooms, 0 bathrooms, 0 kitchen, 0 living room & dining room, 0 garage. That’s why it was devalued - it had nothing to do with the current market or the other excuses that were given in their response.
Incorrect information leading to substantial decrease in Zoopla valuation & no resolution after 8 months of trying to get valuation corrected.
For some reason, my house had supposedly over 100k reduction in value due to only having 4 bedrooms and no other rooms thanks to computer algorithm. Contacted Zoopla to have this rectified as knew their valuation was incorrect - what type of house has 2 floors but only 4 bedrooms??
Finally came back after chasing this up and the valuation they gave me was £130k less than the same type of house on my estate.
They can’t reinstate the previous & correct valuation as the computer says no…
Reading other reviews, seems I’m not the only homeowner to experience this and have no chance for the valuation to be corrected.
20 januari 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Carol,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Don’t want to be swamped by useless emails
You tell them you don’t want emails , but they just keep sending you them , won’t be using Zoopla again
11 januari 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Colin,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
We would like to discuss this further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Valuation and data incorrect
Both valuation and property data unreliable and inaccurate. My property is undervalued by c.£200k because 10 years ago and two sales ago it was a smaller property. Other homes on the same street with the same actual number of bedrooms and floor area are £200k more on Zoopla. My home is listed with inaccurate numbers of rooms and floor area despite an updated EPC. Zoopla has my floor area as around 100sqm when the EPC says over 150sqm. Zoopla’s sources for their data and valuation cannot be trusted. They should be able to do better than valuations out by 30% and data a decade out of date.
15 januari 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Andrew,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
SCAMMER AND SHOULD BE SHUT DOWN.
SCAMMER AND SHOULD BE SHUT DOWN.
they let scammers place advertisements and fake property ive just over £600 in legal costs due to a fake advertisement this month.
When i contacted Zoopla on there online chat just now to give then the pull detail of the scam they didnt give a monkeys. and started to make fun of me. they just kept saying OK to every message i sent.
............................................................................
Chat Crept:
Me: why do you keep asking me whats happened when i already told you.
Zoopla: OK.
Me: what do you mean ok?
Zoopla: OK
Me: OK what?
Zoopla: OK
Me: are you taking the ..........
Zoopla: OK
Me: ill report you and will do an online review on your fake adds and website.
Zoopla: OK
.............................................................................
Its clear these ppl think that working with scammers to put of fake property and losing over £600 is funny.
Avoid this site as you can see by the other reviews that these ppl think you buyers are jokes and will carry on scamming you until there final shut down
20 december 2024
Omdöme utan inbjudan
Zoopla unreliable data- beware!
The valuations and information on this site are very unreliable. It has my house under a medium risk of flooding, but I'm curious about where this water is coming from!! There's a tiny stream, about half a mile away... Maybe this will turn into a torrent and travel a 1/2 mile to get me!!
Also Zoopla compare house prices with plot sales on the street, artificially dragging the average house price down. They have been informed but really don't care they are comparing apples and pears!!
So use their information on this sute at your own risk....
19 december 2024
Omdöme utan inbjudan
Svar från Zoopla
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model and Zoopla plus information.
The data we have regarding the Flood reports come from a trusted third party, which in turn receives their data from the Environment Agency at a postcode level.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
The Zoopla App/website struggles to…
The Zoopla App/website struggles to give you listing from your chosen areas. I’ve given up it’s ridiculous.
14 december 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Stephen,
Thank you for sharing your feedback with us and we're sorry to hear that you're not receiving the information that you have requested.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
save £30000s home move
save £30000s home move
pay only servises
land new homes
moorage deals
este argents local perfomance
26 november 2024
Omdöme utan inbjudan
Incredibly inaccurate website both on…
Incredibly inaccurate website both on house details and value. Example
Mid size 3 bed semi detached house i sold 3 years ago for 195000 which states 1 toilet but there are 2 now 238000
A detached small 3 bedroom i sold 2 yards ago for 195000 now 253000!
And my current 4 bedroom detached with 3 toilet and huge conservatory i bought for 220000 but it states a 3 bed with 2 toilet states now valued at 239000, yet same house next door which doesn't have a conservatory is valued at 241000. It's incredibly inaccurate!
Edit in reply to your reply, why not give home owners the chance to update property details and this helping the site become more accurate. My last example is obviously YOUR fault. As both houses recently sold. Our house with the extension went for more than the house next door a year later. Yet you now value next door higher. How does that happen? Grossly inaccurate and also damages the values of properties due to you incompetence. I actually believe you have a legal obligation to address these matters and most leave you wide open to legal challenges.
19 november 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Ally,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
If i could leave zero stars I would
If i could leave zero stars I would.
Zoopla have non stop hounded me since leaving them. I run an investment and development firm and as a trial i joined Zoopla last year to trial real estate management. I realised in that 12 months period that rental management was not a sector I want to work in and so politely I cancelled my contract with Zoopla and even wasted 3 months of no advertising. Given the contractual agreement I did not kick up a fuss.
But since leaving in June I have been harassed by Zoopla employees nearly every week via phone and email asking whether I would like to return. Despite my regular responses to inform them I am not at all interested and whether they could remove me from their records, they still persist.
It is very annoying to receive weekly emails and phone calls from James Kingshott,Ben Mcleod to join despite my regular explanation that I have left that sector behind and have no interest in marketing properties on Zoopla
13 november 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Umar,
Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Edit replyDelete reply
We will take it to court. They scamming people
Everyone should be careful, this company is literally scamming people. We signed a contract 5 months ago and within a week we officially announced that we could not continue due to special reasons, but they are still demanding payment. We definitely did not receive any service from them, we only terminated the contract during the free trial period. As of today, we are taking them to international court, we will file a lawsuit. We will complain to the Consumer Rights Court.
7 november 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
refuses to correct grave errors that reduce the value of my flat
Zoopla publishes incorrect information, and refuses to correct it even when you provide proof of the errors.
The only way to correct information is if you pay them to publish an ad, and as part of it correct the data. This is simply criminal behaviour.
Edit: Zoopla re-confirmed they don't want to have correct data on their website. The data are provided by an algorithm that is out of their control. Incredible!
(Previous edit: Hi Zoopla, I haven't seen your DM yet. If Trustpilot cannot provide my contact details, you can contact me through Zoopla request #1539454).
15 oktober 2024
Omdöme utan inbjudan
Svar från Zoopla
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Were really sorry that we can not resolve this matter to your satisfaction.
Many thanks,
Zoopla Support
Very Poor Service
Only got a 1 because I can’t give 0.
Several emails following almost £70k spent on the house plus a valuation from an estate agent over £60k above Zoopla’s estimate.
Their argument is “it’s a guide” …… but it’s a guide used by buyers to drive a price down.
Then they remove the price but state their algorithm won’t allow them to update it for months, even with a national estate agents valuation.
Are Zoopla trying to control prices?
They certainly need a regulatory body have a good look at their… “algorithms”
Edit
Never got a private message from Zoopla as they said below.
I did however look at a house for sale.
It sold in June 2023.
According to Zoopla it’s increased in price by 67% since. In 17 months???
Now Zoopla state they do not take modernisation into account so someone isn’t being honest.
Time to inform the ombudsman I think.
1 november 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Craig,
Thank you for your updated review.
We requested your information through TrustPilot, however, unfortunately never received your information to contact you.
If you could respond to the request we can contact you to discuss further.
Many thanks,
Zoopla Support
I got in contact with Zoopla about the…
I got in contact with Zoopla about the price listing for my house which was wrong from the land registry.
After 40 days had passed, I messaged again and got a response. After a lot of back and forth, they were insistent that I never sent the first email, despite me literally downloading the copy of the first email and sending it to them.
When I asked to make a formal complaint, the person I spoke to, M******, told me that there is no formal complaint procedure.
Just great stuff all around.
EDIT: Following the reply below from Zoopla, I did not mention anything about the actual request I made. Just your shocking process for dealing with it.
I'll remind you that you have 10 days to get back to me about my subject access request.
16 oktober 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Bob,
Thank you for your follow up.
We can confirm that your Subject access request is being dealt with and you will have the full report sent onto your shortly.
Many Thanks,
Zoopla Support
Zoopla.co.uk property valuations are inaccurate !!!!
zoopla.co.uk website has just told me my property is worth £453K. I have had it professionally valued by numerous Estate Agents at in excess of £600K. Bye !!!! .. xx
23 oktober 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Support never reply especcialy syncronization developers
Support never reply. There's no native feed sync between your properties and zoopla, you must buy another paid per month service to synd your properties... Unacceptable, after doing a very big sum contract.
21 oktober 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
very difficult to use
very difficult to use, the map view is minimised and not practical for searching.
20 oktober 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback.
We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Inaccurate Zoopla Property Valuations
Went to 5 independent property valuation companies. Each valued my property within a different range of £10k+/- this being £830k-£840k, Zoopla valuation was £600k.
9 oktober 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
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