Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and wha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick app... Se mer
Företaget har svarat
Do not trust this lot. Attempted several times to contact an estate agent whom refuses to respond to requests for viewings, does not even have courtesy to respond directly even after phone calls. This... Se mer
Företaget har svarat
Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users. I don't know how businesses expect to thrive when they ar... Se mer
Företaget har svarat
Företagsinformation
Om Zoopla
Skrivet av företaget
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Kontaktuppgifter
The Cooperage, 5 Copper Row, SE1 2LH, London, Storbritannien
- www.zoopla.co.uk
1,3
Mycket dålig
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
If you want to know the value ask…
If you want to know the value ask Zoopla....Really?
200k BELOW an agents lowest estimate. House 4 doors down (1 extra bedroom) but with a slightly worse outlook just sold for more than double Zoopla's estimate. What a joke. Only good thing is it shows values or surrounding properties.
Update July 2024. Nobody ever contacted me as they promised to do.. 😲
29 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Chris,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Great communication
Fantastic communication and effort from Susan Metcalfe. Highly recommend her. Thank you so much for all you have done for our company
14 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Emma,
Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. We have passed your feedback onto Susan.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Annoying and pointless
This used to be a useful site to keep track of house prices. Now it's nothing but spam. Every single thing you do is preceded by pop-ups, offers, upgrades and non-skippable questionnaires when all you want to do is view a single piece of information. And even when you claim a property you're asked the same things again and again when you log in.
In addition, Zoopla removed the one thing for which it was useful, that is adding information to your own property to give a more accurate valuation. Now the valuation of my property at least is rubbish, no better than guesswork.
Basically, all the information now on the site is available much more easily elsewhere.
26 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Simon,
Thank you so much for taking the time to leave us your feedback.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Terrible website, gave up in the end!
Was advised by an independent estate agent to look on Zoopla as well as Rightmove, as not all homes for sale are on both.
Well, I tried but the website is absolutely awful! Seems to reload every 10 seconds or so and the house I was looking at would disappear then jump around, changing to different houses! Dreadful - tried to continue scrolling but just ended up missing loads of houses and eventually gave up. Now I remember why I didn't bother with this lot and just stuck to Rightmove - at least their online platform is solid and a joy to navigate.
24 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you for sharing your feedback with us and we're sorry to hear you're having problems with the website.
This issue has now been resolved, and we are sorry for any inconvenience this may have caused you.
However, for the fix to work please ensure you clear your browser cache and cookies.
Best of luck on the search for your next home - please let us know if we can be of any further help.
Lazy Valuations
House price valuations are absolute rubbish!
Purchased my house from relation at highly discounted price. Valuation of my house on the Zoopla site is price I paid + small % increase since sale was finalised.
That is not good information to be putting out into the public domain given that it bears no resemblance to the REAL value of the property.
19 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Donald,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
valuation estimates based upon inaccurate data. Avoid
This company issues valuation estimates on homes which may be wildly incorrect. In my case, severely under the value placed upon it by an independent agent. I offered to provide this valuation but this was rejected as they say they can only use the data they normally access.
They admit "it is likely that there isn't much up to date information available on your property (due to works being carried out since the last sale, or it not being sold in some time), that a previous valuation or sale has recorded the property details incorrectly, or that there aren't many comparable properties available at present" They prefer to use this inaccurate or outdated data rather than a professional valuation. The result is that this seemingly trustworthy outfit gives out inaccurate "estimates" of value which can result in the owner losing sales as potential buyers think Zoopla is a true indicator of value. Its not professional and its "estimates" are probably wide of the mark. Users should have a health warning about this company!
15 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Jeremy,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Property & area not the search I requested.
Problems accessing account.
Also:- Requested specific property type (detached bungalow) and specific area (Chester) to suit us. Zoopla listed availability of houses in Ellesmere Port!!
10 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Glenys,
Thank you for sharing your feedback with us and we're sorry to hear you're having problems accessing your account.
We'd like to assist you with this as well as with your search results. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
What a dreadful website
What a dreadful website. They list most properties incorrectly, and then won't change the details even when you send proof.
I bought my house in 2021, it was listed on Rightmove and Zoopla as a 4 bedroom. It was listed with land registry as a 4 bedroom. Yes Zoopla has it as a 3 bedroom. I have pointed this out and they refuse to do anything.
2 februari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Matt,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
This has to be the slowest website in the world.
It would be quicker to find properties for sale if I actually walked around the area looking for For Sale boards. This website has so many external links for this tracker and that advert that it is almost unusable. If you are going to spend money on TV ads, make sure your website works first. Duh!!! UPDATE: Now there is yet another external link to another tracker called Cloudflare that comes up even before you get to Zoopla. It just gets worse.
31 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Michelle,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Inaccurate informtion on website…
Warning: Misleading Information on Zoopla
I purchased a property from the 1900s that boasts three bedrooms, two living rooms, and two bathrooms. Despite this, Zoopla inaccurately lists my property as having only two bedrooms. This discrepancy provides misleading and incorrect information to potential buyers or renters.
I strongly refute this misrepresentation and find it unacceptable that such false details are associated with my property on Zoopla's platform.
For accurate property information, I recommend using Rightmove instead of Zoopla. Rightmove has consistently provided reliable information, unlike Zoopla, whose inaccuracies have been proven in this instance.
My property information is OFFICIALLY registered with the Land Registry and includes three bedrooms, contrary to the inaccuracies presented on Zoopla's website. I can assure you of the accuracy of this information.
Therefore, I advise against using Zoopla and suggest utilising Rightmove for accurate and reliable property information.
THE RESPONSE TO MY EXPERIENCE OUTLINED BELOW IS OBVIOUSLY A STANDARD CUT-AND-PASTE THAT THEY USE FOR UNHAPPY CUSTOMERS.
SHAME ON YOU ZOOPLA
29 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Bought my house for £170,000 (believe…
Bought my house for £170,000 (estate agent valuation) January 2023. Had estate valuation some months ago at £190,000+. Checked Zoopla valuation and find went down to £144,000 in November 2023 and now in January 2024 Zoopla valuation of £167,000. This company is clueless. Also, what is this "My Home" they passed me onto for my valuation? When I put in my next door neighbours their valuations was even worse having been valued at £135,000 last November they dropped to £155,000 in January 2024 and they have exactly the same semi-detached house as me.They say their valuations are outside sourced ... so probably to pass the blame. I just hope no-one is taking their valuations seriously. If you want a realistic valuation on your property get a few estate agents valuations and by-pass this lot right away.
26 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Gary,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
My house attributes are wrong
My house attributes are wrong, it states it is a 2 bedroom when it is a 3 bedroom. I have tried communicating with them but was told there is nothing they can do as it is information made available to them. I would suggest reviewing their info supply as it is wrong. I have checked my deeds and it is a 3 bedroom house, my mortgage confirmed it is a 3 bedroom house, the mortgage's solicitors confirmed it is a 3 bedroom house, my own solicitors says its a 3 bedroom house. What is more annoying is that it use to show up as a 3 bedroom house, then something changed. I am not aware of losing a bedroom as that means one of us would be sleeping outside. If Zoopla want to be a market leader then perhaps they can work back up the chain holding other data sources to account, this would benefit the whole industry and justify their no 1 position.
16 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Mark,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Why does no one get back to you when…
Why does no one get back to you when you use the contact page?
6 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.
All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017
If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Do you really think your advert asking…
Do you really think your advert asking how much her house is worth with a man’s new girlfriend with a knife in her hand is a good idea with all the knife crime that is going on 🤔
Not only that I find this a little sick and twisted with what is going on to be honest🤔🥺🫣😖😣☹️
6 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you for your feedback on our Zoopla advert which I have sent across to the appropriate department for their review.
We're sorry that you found this offensive - that's never ever our intention. Our ads aim to poke a little light-hearted fun but never to offend or insult.
Many of our adverts’ features are continually being developed and we recognise that things aren’t perfect.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Junk
Useless these days. No way to effectively block thousands of caravans ("park homes"), retirement homes, even when you choose to filter out those
4 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi John,
Thank you for leaving us your feedback and we're sorry to hear about your negative experience.
We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion which has been passed onto the team who are responsible for our property experiences.
In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as parking. You can search for exact phrases using quotation marks such as "share of freehold"; to exclude a term you can prefix it with ‘-’ for example -caravan or -park or -mobile.
We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:
http://www.zoopla.co.uk/find-agents/
If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Absolutely useless
Absolutely useless . Contacted them regarding them advertising my home as a terrace house but it's an end of terrace. They say they cannot change it which I find ironic why can't they change it its their website ? . They say they take the info from post office which is absolutely laughable post office don't care if you house is terrace/ end terrace as all they do is deliver mail . All they need to do it use Google maps and see my house is end of terrace just to lazy to do something about the incompetent of the staff who deal with the website .
3 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Deborah,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Zoopla advert makes me laugh
Zoopla advert makes me laugh, I live in 1 bed council bungalow according to zoopla it's worth £595,000, 4 bed detached property opposite with private grounds of 1 acre was sold for £475,000. They are a total joke.
2 januari 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Steve,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Avoid them at all cost
Total waste of time and impossible to speak to anyone. They just have a terrible automated chat system that goes round in circles until you give up.
That's as good as their customer service gets!
28 december 2023
Omdöme utan inbjudan
Svar från Zoopla
Hi Rob,
Thank you for sharing your feedback with us and we're sorry to hear you feel this way.
We'd like to assist you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Won’t fix valuation mistakes
Every flat in my building has wildly inaccurate valuations, I reported the mistakes and they said they won’t or can’t fix it. Makes the website pointless as you can’t trust any of the valuations.
[update] Zoolpa, where are you meant to be messaging me privately?
For more info, my property is listed £1.3m over what is on the land registry which was updated less than a year ago. If you can find me a buyer at that price I would be very happy though as that’s about 4x what I bought it for.
26 december 2023
Omdöme utan inbjudan
Svar från Zoopla
Hi Bill,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
What a load of rubbish.
Zoopla cannot even transfer the basic information over from the land registry. Zoopla shows my property as semi-detached when land registry clearly lists as detached.
Such bad quality of data and for something so simple to get right. I reckon someone with not much experience of coding could get this to work within minutes.
16 december 2023
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thank you so much for taking the time to leave us your feedback.
We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.
We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).
We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.
Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
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