Young Driver Omdömen 7 228

Everything was excellent and the instructors are brilliant

Very good and knowledgeable instructor

This should have been a better experience, we arrived at the Royal Highland centre on time but not early enough to actually find the correct location, there are not enough clear signs on where to go so my child had their experience time cut to 5 min instead of the paid 15 min. So please arrive extra early to go searching so you dont have to loose experience time. My child enjoyed their 5 min otherwise it would have been 1 star

Fantastic experience for my kids and I the mum enjoyed every minute of the experience too......phenomenon idea

Started on time , patient instructors , good cars and a full hour.Could have done with loo access but understand this is not your fault

Excellent instructors, well organised, great course. Boys loved it.

Brilliant from start to finish with great instructors who were genuinely interested in my boys !

Great experience, my daughter loved it! Thank you to all the team

We needed to reschedule our son’s sessions due to conflicting calendars and the person on the end of the phone was very understanding and helpful- persisting until we’d managed to secure an alternative slot

It was good and my son really enjoyed it. It is local too. My son did want longer he felt the time went far too quick.

My Grandson really took to Instructor Jim and had a wonderful first time experience.

Great set up and feedback from the instructor, would definitely recommend.

Great insight for my son. He wants to keep it up before he goes for driving lessons.

just brilliant from start to finish

My grandson really enjoyed his lesson and the instructor was great!

My 13 year old son loved his lesson. He was a little nervous beforehand but the instructor was friendly and patient. He asked for another lesson to be booked straight after!

A Christmas gift for my son who will be learning to drive later this year. Wanted to give him the opportunity to get a feel for driving a manual car. The Reading location was easy to get to and for parking. The set up was good, easy registration plus hot drinks/snacks available to purchase. Instructor was punctual, friendly and explained what he would be doing. She gave positive feedback at the end and congratulated my son. He really enjoyed the experience and asked to do it again.

Really easy to book. Nice instructor will definitely be booking again

Booked for my granddaughter. I was very impressed with what they had the young drivers doing. The experience must be amazing for these youngsters

Sadly lacking in communication and customer service. We wasted half a day and fuel going to Exeter for my autistic son to try driving. We arrived for our 9.30am slot and were told it was cancelled. There had been an accident on the M5 and the instructors were stuck in the traffic, not a problem, these things happen, but I questioned why we hadn't been contacted as we live over an hour away. I was told a text massage had been sent, which I then retrieved and it had been sent 20 minutes after we left home, but I obviously couldn't read it as I was driving. I was told I would get a call to re-book. I never did and ended up emailing to complain and was told they couldn't phone to advise of the cancellation as there were 20 people to call, yet when we arrived there were at least 10 staff standing around. I have no idea why calling the few people that were imminently due in was so hard. I then had to call a day later to try and re-book, no spaces for 2 months. What an absolute joke, I booked it in November for January and would have to wait again. I haven't bothered. I requested an immediate refund and the girl on the phone was extremely rude and promptly hung up on me! Unless you want to be disappointed and deal with rude staff, stay well away!

In their reply they go on about the accident. I did not ever state that was an issue, but their lack of communication was the problem!

They state they send an email with a code to re-book, which to date has still not arrived!

To clarify I did not receive any communication from them apart from the text on the morning of the booking. I emailed them the day after and they replied instructeing me to call to re-book that email was sent by them at 5.11pm. Their call handler hung up on me not the other way around, stop twisting it all to make me look bad when you are lacking in basic customer care!
I requested a refund on Tuesday, you said it I would be contacted the next working day, make up your mind. Oh and you could just reply to my complsint email that I sent to uour director, instead of lying on here. I didnot terminate the call, stop calling me a liar.