Xlcourier Omdömen 44

I ordered an Ecoflow direct from the company because they claimed to use DPD for shipping. I was concerned when they sent me the tracking number with XLcourier and I went on to see all the terrible reviews. Thankfully my parcel arrived in good shape when they said it would, and the driver was courteous. I do believe the bad reviews but wanted to say don't give up hope if you've ordered an Ecoflow, it may still arrive on time. Maybe they have taken the reviews to heart and are improving.

Item has been sat in their warehouse for 4 weeks! Worst delivery company I've ever dealt with, still awaiting delivery of my parcel.

After reading previous reviews, I was initially concerned about this courier. However, my experience was largely positive and can't really be faulted.

My EcoFlow order arrived within the given time window (though on the slower side) and communication was good.

I did need to call XLcourier, as couriers often struggle to locate my house. While they didn't answer, they followed up with a WhatsApp chat and as a result there were no issues finding the house.

Worst delivery and collection service in the UK 3 different days they told me to be in and never showed tracking is useless one min it shows u what delivery number u are then it doesn't this company should be shut down

My item arrived from China and sat in their warehouse for a whole month! They were very unhelpful when I asked for proof that they actually had my item, and I was told to wait. I then made a fuss with the seller, and within a few days my delivery was scheduled. Then they had the cheek to message me the day before saying I needed to make sure someone would be in to take delivery. I have messaged the seller to advise them to change their delivery methods here in the UK as the present lot are damaging their reputation.

Made numerous more requests and phone calls to explain XL courier are still holding our property without a delivery. This company has refused to deliver a package that was purchased in February 2025 and arrived in the UK beginning of May 2025. XL courier have provided evidence they hold our property without a satisfactory explanation.This is now being dealt with by the appropriate authorities. XL courier seem to follow a fraudulent and unsavoury practice.

Very bad. Courier has had my parcel over a week and won't reply to my messages or answer my phone calls. I'm having to get financial ombudsman involved and potentially the police and fraud departments involved. Their website says my item has been returned to sender as requested but it hasn't. Can't give 0 star so have to put one star

Delivery within 30 mins of the 2 hour slot.Driver phoned 5 mins before delivery and placed big heavy parcel where I needed it(too big to go in front entrance) Very courteous driver couldn't fault.

Parcel from ecoflow came on the day they said got a phone call be 5 minutes and they delivered. I have another parcel ordered for today can't see it coming on a bank holiday fingers crossed only ordered yesterday

Bought a product from Ecoflow and didn't recognise the courier so did a search and came across all these negative reviews. Thankfully I can say my experience was positive, my order arrived within the specified time window and the communications from the drivers were fine. So while I'm sure some people have been unlucky, hopefully this will reassure some people all is not lost if you get your delivery by XLCouriers.

Delivery was supposed to be at 16:45, and allowing a 2 hour window following this. My package arrived at around 21:30.

Driver bombarded me with calls and texts before having arrived - I start work very very early in the morning.

Website is no help as no live tracking as you would expect in today's tech enabled climate.

Vehicle was a mess, package delivered upside-down.

My view of the courier company is very poor now, but this also impacts the company I purchased from as there are a few here that have named and shamed (Ecoflow). Due diligence is key, and a poor delivery partner will start to impact your own image.

Delivery supposed to be at 13.35
And states allow a 2 hour window
It got delivered at 18.05 with no update on app of late delivery,
There online tracking is so poor no update since 9am in the morning atleast use live updates so customers can see where the delivery van is,

For an item of the value that it is to be dropped on floor like it did is annoying !!!

Why use poor delivery companies like this that can dent your buisness is beyond me !!!

Terrible company. They initially came to deliver a parcel with no warning ,no updates etc. We weren't in. The courier was ringing the bell knocking on the door and the brickwork of the house for ages -we still weren't in!. The parcel was taken back. No updates provided and no attempt to redeliver. You can't contact them either.

After a week of the company (Ecoflow) contacting them and my asking to cancel the whole order, did another attempt take place. We were told delivery would be around 3pm, it didn't happen, then 8.30pm. We were due to go out but had to wait in.

We then got a message to say the parcel had been delivered, guess what it hadn't! So someone was lying.

I tried to ring the number, no answer, I then got a call from courier who said delivery would be in 20 mins, so clearly someone had lied when they said delivery had been made.

I don't know what would of happened if I hadn't 'pestered' everyday to get delivery organised, I think the parcel would still be sat at the warehouse.

Ecoflow say they deliver via dpd, clearly they don't they use this horrendous company and this has put me off buying anything from ecoflow in future too, the courier is damaging their reputation

Useless. Didn’t deliver and could not be contacted for a redelivery.

This company deliver Ecoflow products of Amazon and Ebay. There tracking might say the van is two stops away. What they don't tell you is that those stops could be two hours driving apart. I got sick of waiting and went to bed. At 2am there was banging outside the house. I got up armed thinking it was someone trying to get in the house. It was the delivery guy. He was lucky he didn't get cracked at that time.

This company service is rubbish. they claimed I wasn't at home when they tried to deliver the order, despite that I was and was tracking their delivery van. Then they refused to deliver it all together saying I need to contact my seller

Gave me three dates to deliver my product. Each time they’ve had a different excuse for not delivering. I’ve taken days off work and lost money for nothing! Avoid as I’m not even sure they intend to deliver the products

Shocking courier company. Have had a parcel I brought on eBay so far out for delivery for two days. Today 2nd April I got a call from driver asking if I would be in as he would be there in a hour to deliver parcel. I replied A hour yes I'll be in. So I waited. Looked at tracking again and said delivery attempted, recipient not in. I am beyond furious. The driver made no attempt to even come to door and from further looking at camera footage, no attempt was even made to come up the road to my house. Unless he was driving a invisible van. He did not come he did not show up. Anyone who reads this I wish you the best of luck if your parcel is being sent by this courier.

Top of the worst couriers,cannot even message them for updates on there site.Lie by saying tried delivery when we have a camera on the front and we were both sat here at 6.46 in the eve last week.Cannot understand why Allpowers use them.

Absolute shocking delivery company my items came damaged boxes were squashed these were e scooters never again! I hope to never come across this auful company again!!