XBM Omdömen 126

Avoid this company at all costs.

We have a photocopier from XBM The Photocopier Company that is around 10 years old. Our agreement was simple – pay monthly based on the amount of ink we actually use. For years, our direct debit was around £63.89 per month. Then the payments suddenly increased to £343.57, and on one occasion XBM took a staggering £987.73 from our account.

Over the last eight months, their sales team has become extremely aggressive. My staff receive multiple calls every week, often 3–4 times, and they continue to cold call the office trying to pressure us into signing a new 5-year contract for another machine.

When we challenged the excessive charges, we calculated that we had overpaid by approximately £1,900. XBM disputed this and claimed it was closer to £1,200. To make matters worse, we were then told we could only receive the money back as a credit towards a new machine rather than as a refund.

The whole experience has left a very bad impression. The constant sales pressure, disputed overpayments, and refusal to provide a proper refund have been extremely frustrating.

I would strongly advise anyone considering this company to think carefully before signing any agreement. In my experience, the sales tactics have been overly pushy and the customer service has been disappointing.

I would strongly advise any business to exercise extreme caution when dealing with XBM Limited.

I was approached regarding what was described as a “no extra cost” upgrade to my existing printer. I was also told I would be saving money each month. These statements were made in writing.

Based on those representations, I signed the documents electronically.

It later became apparent that I had actually been placed into a new 63-month finance lease agreement with GRENKE Leasing Ltd, something that was never clearly explained to me at the time.

The financial reality was completely different from what had been described. I went from paying approximately £108 per quarter to around £300 per month, which directly contradicted the assurances given.

The issue only became clear several months later when the payments began to leave my account.

When I raised this with XBM, my complaint was rejected, despite providing written evidence of the original representations.

The situation escalated to the point of enforcement action, which was ultimately resolved in my favour, adding further concern about how these agreements are handled.

I am now pursuing this matter formally due to what I believe to be misrepresentation and lack of transparency in the sales process.

If you are considering doing business with XBM, I would strongly recommend:

Carefully reviewing every document in detail
Seeking independent advice before signing
Being extremely cautious of any statements about “no extra cost” or “savings”

This experience has resulted in a complete loss of trust, and I will not be using XBM again.

Swift reply to our printer request, followed up by helpful advice tailored to our business requirements. They understood our need for speed and acted accordingly. Order placed and printer delivered and installed within a week. Thank you Naz and the team for your excellent service.

spoke to a man named Robin yesterday and he helped us fix our newly got printer. amazing to experience such.

Ben at XBM was amazing! He helped me to fix our IT issues quickly and efficiently. Thank you Ben.
Angie

Nazmeen was brilliant in responding to urgent need and did so in a cost effective manner.
Superb service.

I’ve had XBM as our service provider for almost 6 months now. Printing can often be a hassle, but after getting in touch with Paul, everything changed—we’re absolutely flying now! The support has been outstanding.

If you call Paul, nothing is ever too much trouble. He’s always at the end of the phone, ready to help, and that kind of service is rare these days. What really stands out is how well he stays in touch—something many companies don’t do, but Paul does consistently, and that’s something I truly value.

He’s also provided us with a machine that has fully automated our business processes and made everything much more streamlined.

Thanks again, Paul—highly recommend!

I have had XBM as a service provider for almost 5 years now. Printing is a pain in itself however the initial printer they sold me has lasted this long, any mechanical issues they have rectified within the week and managed to keep the thing functional for me. This has now allowed us to upgrade to a larger system of which Paul has painstakingly gone above and beyond to provide something that will meet the business needs now and still have capability to meet future demand.
A frustrating element of their system was the hybrid invoicing process however Paul has provided a machine that fully automates this process and removes this issue making it much more streamlined.
Thanks again.

Excellent service. After a big argument with my current printer, we decided to part company. The Xerox C400 was only a year old, but had an attitude problem from the very start. I believe it has anti-social personality disorder; it refuses to work as part of a team and will not follow the rules everyone else adheres to. Rather than provide us with the printing we need, it prefers to eat paper and cover the office in a dusting of magenta toner.

Nazmeen was able to arrange new, better printer that I am sure will become a valued member of our office team. She was very helpful and instantly suggested the best option for our needs. Within five minutes the deal was done and Xerox C400 has been escorted from the premises, never to return.

100% recommend Nazmeen to anyone with an evil printer they want out of their life for good.

I made an enquiry online out of sheer frustration with my current printer lease, I was then contacted by Nazmeen who listened to all my frustrations and the urgency and came up with a plan of action. I honestly though it was too good to be true but, No! Within 3 days of our first call, the lease and service contract was drawn up, signed and the printer delivered today and it's everything Nazmeen promised. What a wonderful experience from start to finish! What a difference this new printer will make to my business! I can not recommend Nazmeen and XBM enough. Many thanks , April

The company helped to get out the old contract and was supportive if any issues occurred with a printer. Printer is not suitable for the marketing purpose, but it works okay for the charity purpose.

The company are incredibly competitive on price and the service we received was very very good. Jonathan Seale handled our account and he was both professional and knowledgeable. We are delighted with our new printer!

Fantastic customer service from Keiron who helped set up our computer software to be able to find the new Epsom Printer which wasn't a straight forward task!
10/10 for his help. Thank You- From Gemma at Gilmores :-)

Helpful service from Jonathan who responded to the urgency for a replacement copier.
The machine suits our needs perfectly.
Installation by Brandon was done efficiently and patiently as he answered all my dumb questions.

Excellent Service - Jonathan at XBM was really helpful and patient while we decided the best deal for our company. Really reasonable prices & quick delivery & installation

EXCELLENT SERVICE

GOT A CALL FROM NAZMEEN, ( B’HAM BRANCH) ARRANGED A MEETING.. COME TO A AGREEMENT.. PRINTER GOT DELIVERED AND INSTALLED THE NEXT DAY…. WELL DONE KEEP UP THE GOOD WORK… SHOUT OUT TO ANDY ALSO, VERY HELPFUL ALSO

Avoid this company. It's run by incompetent staff. First time I had an account set up, they messed it up badly and it took my accounts dept months to sort out. The printer was never right. They use second hand printers. The engineer came out to it countless times before declaring it scrap .
They then get me a new printer but obviously I have to pay more and start a new contract. I don't actually mind if I get a working printer and so agree it.
Turns out the accounts department need training or sacking. I've had countless issues with the new account. They didn't settle the old account with grenke, they can't get the invoices right. It went on and on and on for months.
Now I request a service call urgently as have documents to print out for the court tomorrow for work . 830am they promise me an engineer that afternoon. After lunch he rings and says he I going to come. 2pm I call again to check what time he's coming, to be told at 430pm as he's working in the local area on two jobs before mine.
5pm I call. Lady tells me its been put on for tomorrow. By which point I've completely had enough. Avoid this company at all costs unless you want to waste hours of your life dealing with untrained incompetent staff who are quite literally clueless in every aspect. The company is totally unprofessional and do not provide the working agreement set out. Their accounts department is one of the worst I've ever encountered in any business.

Our company have used XBM for many years and our experience using them has always been great. We were ready for new machines and needed them quite quickly. Andy Sahota managed to turn everything around in around a week.

We have been with XBM for a few years & the service wasn't great to start with and we struggled to get a good service initially.
Our current account manager, Isabel Martinez has been great ever since she has taken on our account. Nothing is too much trouble for her, she's been to meet us in person, we have liaised via telephone calls & emails and she frequently checks in to ensure all is running smoothly. Isabel has single handedly changed the image of XBM for us, we are so impressed with the level of service that we now actively refer friends to use XBM! Keep up the good work Isabel

XBM offered the best deal and our customer service from Isabel was excellent. I look forward to working with her as our account manager.