Wren Kitchens Omdömen 

Water leaks, damaged MDF flooring, damaged new cupboard, exposed wiring, incomplete cupboards. This is just some of the issues. The fitter won’t respond, nor Wren. It’s now 10 weeks and I still DONT have a completed kitchen. I am disgusted at the lack of response to critical issues. I paid a lot of money for a very poor job. I now have to get in separate plumbers and electricians to resolve these issues. DO NOT USE WREN. Zero support and appalling fitters.

Amazing service over the phone to customer service. Amanda really helped me out, was patient when payments kept failing for some reason, but still managed to sort it out at the end. Couldn't have asked for a better rep.

I am extremely disappointed with the level of customer service I have received from Wren Kitchens.

Following my kitchen installation, your fitters left a significant amount of waste in my garden. As landscaping work was due to take place, I had no choice but to hire a van at my own expense to remove the waste. Wren agreed to reimburse me £237 for these costs.

On 27 May, I was assured by Customer Services that the refund would be processed within 3–5 working days. When no payment arrived, I chased the matter and was later informed on 18 June that the original payment had failed and would be reprocessed. Despite this, the refund still did not materialise.

I was then contacted again on 24 June and told the refund would be processed. Following a further phone call to customer services, I was assured the funds would be in my account by the following Monday. Once again, nothing happened.

Over the course of several weeks, I have been given conflicting information, including suggestions that a cheque may be issued, that I should contact my bank, and repeated promises that payment would be made within 3–5 working days. Despite numerous follow-ups, the refund remains outstanding.

The amount involved is relatively small, but the time, effort and frustration caused by repeatedly chasing a refund that was agreed months ago has been unacceptable. For a company of Wren's size and reputation, I expected far better service and communication.

I would urge Wren Kitchens to improve both their aftercare service and their refund processes to prevent other customers experiencing the same issues.

Great customer service by Samuel today. Thank you for being so helpful .

Firstly, I’d like to express my gratitude for the patience and
professionalism of the delivery drivers who delivered my kitchen on 1st July - they were amazing. Shane I didn’t take their names.

Secondly, i’d like to thank Bailey in Customer Services. I had a couple of items missing which she ordered for me and there were a couple of items I wasn’t sure about and she took the time to video call me to explain. She also went through the kitchen plan with me to ensure I was happy with everything. She was very helpful, friendly and professional and she lifted a weight off my shoulders so many thanks Bailey! Much appreciated :)

Staff in the shops are great but customer service is poor waited on phone for 10 minutes then got cut off

In response to Wrens Reply
Firstly, I'd like to correct one point in your reply. At no point did I say that I was "pleased" with my kitchen. I simply stated that the rooms look good overall. Unfortunately, the appearance does not reflect the quality of the installation or the after-sales service we've experienced.
This isn't the first problem we've had. We also experienced issues with our fitted wardrobes. When we had carpets installed, we discovered that the wardrobe doors would no longer open because the incorrect feet had been fitted. That became another lengthy battle and formal complaint before it was eventually resolved. Taking both issues together, it's difficult to have confidence in either the installation or the support provided afterwards.
With regard to the extractor panel, I don't agree with your interpretation of the situation.
The panel may not have appeared on the original kitchen design, but it was installed by your approved fitter during the installation to complete the kitchen around the extractor. It wasn't something I requested, supplied or fitted myself. It formed part of the finished installation carried out by a Wren-approved installer.
If your fitter considered this additional panel necessary to achieve a professional finish, then I believe Wren should also stand behind the workmanship involved in fitting it. The fact that it wasn't shown on the original design doesn't alter the fact that it was installed by your representative as part of completing the kitchen.
There is also one point that I struggle to understand. If Wren's position is that this panel falls outside your responsibility because it wasn't included on the original design, why have you supplied a replacement panel under warranty?
By replacing the panel, Wren has acknowledged that it forms part of the finished kitchen supplied to us. If that is the case, I cannot understand why Wren accepts responsibility for the panel itself but refuses to accept responsibility for replacing a component that was fitted by your own approved installer. Those two positions appear to contradict one another.
I appreciate that you've supplied a replacement panel, but I don't think it's reasonable to expect a customer to arrange and pay for the replacement of a component that was fitted by your own installer. Had the panel been fitted by me or by a third party, I would understand your position, but that simply isn't the case.
Perhaps you could also clarify one further point. If your installer had fitted this panel incorrectly on the day of installation, would Wren have accepted responsibility for correcting the workmanship? If the answer is yes, I struggle to understand why the installation is no longer covered simply because the panel has now failed.
Unfortunately, this experience has left me with very little confidence in Wren's installation guarantee. It appears that work carried out by your own approved fitters can fall outside the guarantee simply because it wasn't shown on the original plan, despite being necessary to complete the installation.

Great return call from Joseph. He had all the information ready and solved my issue without hassle.

Had really good customer service from everyone I’ve met from the Wren team including David A from the customer care team.

Very good communication and helpful delivery gentleman

Brilliant service from Natasha at Customer Service. Dealt with my query promptly, efficiently and even gave me a discount!!

Driver and crew were extremely friendly and helpful, could not do enough to make sure while delivery was stress free

Wren was a product specified by one of the uk’s largest operators. We went to them and so far we have been waiting 4 weeks for them to respond. We were given a contact name, Adrian Barrow, we have called him 20 times and emailed him 10 times and still no reply. This company is without a doubt the worst kitchen supplier ever. When a ready made sale falls into your lap and you still cannot be bothered to respond then you know there is an issue. Don’t waste your money folks.

Good customer service and very helpful. I got a for measurement straightaway and then had the kitchen design by Raj Uddin who did a brilliant job and transformed the kitchen into something I had never dream of. Order was placed and delivered on time and had kitchen done within two months. Great team and fun to work with them. They all did a brilliant job. Thanks for their service

I recently visited the Wren Kitchens showroom in Cardiff and had an excellent experience. I was assisted by Matt, who was absolutely superb throughout the process. He even came to my house first to help with the design, and he was so attentive. I changed my mind on the colour and design a couple of times, but nothing was too much trouble for him. With his great knowledge and patience, he really helped me design my kitchen. I’m very happy with the final design and would highly recommend asking for Matt if you're planning a project.

Honestly don't use WREN. It's all great until you hand over your cash, after that you're on your own. The manager will not call back. Poor communication. We know our contract is with WREN not with subcontractors
Under the consumer credit act 1974 WREN will be liable for ANY contract breaches. I think they are forgetting that when l am asked to contact the fitters.

Wren delivered a washing machine/tumble dryer unit and storage shelving today.
It was missing parts.
I don't know what parts.
They just seem to say, wait and see if they turn up, and if not, they will order replacements sometime in the future.
That's no good as I had an installer waiting to install this afternoon and tomorrow.
HAD TO WAIT OVER AN HOUR ON THE PHONE BEFORW GETTING THROUGH TO SOMEONE.
Never again!!!
AVOID, AVOID, AVOID!

Order number 50471063 - Jordan was very helpful and responded to my queries efficiently

Efficient handling of the issue by Jordan

Everything went extremely smoothly with no issues. I returned the tap not because it was faulty just changed my mind and was refunded quickly with absolutely no problem. First class service and kitchen units were extremely good quality