Wren Kitchens Omdömen 

Order#50542232, after spending £9,000 on new kitchen with your company, the least you can offer is some level of good customer service. I have sent a couple of emails to your customer service team, none of it has been acknowledged. I requested a call from Daniel Needham two weeks ago, till today no call, but when he was trying to sell me the kitchen he was very proactive and calling every day but now he has gone quiet. Absolutely poor after sales service.

Spoke to Bethanie at wren and she understood my needs and made the ordering experience for the additional items extremely painless. Thanks Bethanie

We had to change our appointment time with Darren Atkinson, but he fitted us in, and arrived at the new time.
He has given us some good ideas of a change, and now we have to sit down with a designer.
Thank you Darren!

Excellent service. Very friendly and helpful. Delivery service was great. C Avery kept us advised and was on time.

Chris was very polite, helpful with questions and efficient throughout the measure.

Bethanie was extremely helpful in arranging a collection of two items, the service was excellent.

Friendly and efficient guys that delivered our kitchen to the room of choice.
A damaged item was noticed by our builder. The delivery drivers were accommodating and reported it back to Wren, alongside myself via the app.

Amanda from Customer Service was absolutely fantastic. I’d been experiencing ongoing delivery issues and, despite calling for several days, I hadn’t been able to get things resolved.

Amanda completely turned the experience around. She took the time to go through everything with me properly, listened to my concerns and arranged a new delivery date. She also went above and beyond by refunding some of our delivery costs, which will really help towards the additional cost we’re now having to pay our fitter.

I couldn’t be happier with the service Amanda provided. She was incredibly helpful, understanding and genuinely seemed to care about getting the issue sorted for us. She is a real credit to the Customer Service team – thank you so much, Amanda!

Both men were polite and we all discussed were to put every think

Ade was amazing in helping address my concerns not once but twice on the same call. Probably one of the best on call support experiences ever! This is what customer experience should be like

I wish I had read the negative reviews before buying from Wren, as I have had a terrible experience with our new kitchen from them.
What should have been our dream kitchen has turned into a nightmare.

Recent 1 star reviews are an exact copy of what's happened to us.

Delays, so many damaged parts, and appliances, deliveries not arriving, awful customer services - going on for almost 4 months now.
What went wrong -
It would fill pages to detail everything!

1 example, I can't believe a 'customer service' person has suggested I purchase a product from Amazon to fill in gaps on cabinetry edging!

Seemingly, quote 'a lot of customers do this successfully'

I can't imagine why I spent a significant amount of money, on a 'top of their range' kitchen to get this kind of help.

Customer service experience and compensation is even worse than their kitchen.

So I realise a response will be to contact customer service - but we have done so, and it's not improving things at all.

I wanted to leave a review for the two fantastic young men who delivered my Wren kitchen this morning, they were an absolute credit to the company.
From the moment they arrived, they were friendly, cheerful, professional and incredibly helpful. Despite being very young, they conducted themselves with such respect and had impeccable manners throughout the delivery. Nothing seemed too much trouble for them.
I was particularly impressed with the care they took when handling my kitchen, rather than rushing they took their time to ensure everything was moved and positioned carefully, treating my new kitchen as if it were their own.
Unfortunately for them, one unit had been thoughtlessly loaded incorrectly right at the back of the lorry behind three other kitchens! Rather than leaving it and arranging to return later, these two went above and beyond to find a solution, working incredibly hard so that my delivery could be completed in one visit.
Their positive attitude, work ethic and commitment to excellent customer service really stood out. They are a real asset to Wren and deserve recognition for the exceptional service they provided. Thank you both for making what could have potentially been a stressful delivery experience, into a positive one, and so easy and pleasant.

Very polite and efficient also very helpful would use this company again

D Turco was friendly efficient and knowledgeable today at our survey. Nothing was rushed or too much trouble for him!

The customer service we received today was absolutely first class.
From start to finish Joseph was so attentive, quick to respond to my queries.

Joseph was incredibly professional, polite and courteous. which we really appreciated.
Overall, a fantastic experience from start to finish. Five-star service!

Unfortunately, my experience with Wren Kitchens has been extremely disappointing. What should have been an exciting kitchen renovation turned into months of stress, inconvenience and additional expense.

The worktop was the wrong size and had to be remade. The cabinets were not installed properly or level, some of the doors were scratched, and some dents on baseboards.
We complained via email and explained the problems but not responded.
Still waiting the installation to be completed after more than tow months but we are not certain what will be done yet.

For months, we were also left without a properly functioning kitchen for cooking, which caused a huge amount of inconvenience and forced us to buy food from outside, creating additional costs for our family.

For the amount of money we paid, I expected a professional service and proper aftercare. Unfortunately, this has not been our experience.

I would strongly advise anyone considering Wren to think carefully and make sure everything is checked thoroughly before accepting the work.

Mr T Marks is a Very helpful and friendly member of your team. Explaining all aspects of our kitchen. Excellent service

Bethanie in Customer Support was extremely well informed and resolved the issues I had raised.
Excellent service.

Mr O. Firouzia visited our house to take measurements for our new kitchen. He was very friendly, professional, and well organised. Everything was done perfectly and smoothly. Thank you very much for your excellent service

Mike was fantastic - very friendly and professional. Thank you for a great experience.