Wren Kitchens Omdömen 

A Scarr was lovely today

Despite the very very long wait (almost 50 minutes) my issue was resolved easily and effectively.

Read the small print before you sign. We have water damaged through poorly fitted sealant on the work surface upstand at the back. Apparently this is not covered after 6 months has passed, conveniently. Wren suggests contacting the fitter who was chosen by them. We have no idea who he was or where he is based.

So the upshot is we have to pay someone to come out and fix the problem. As far as I am concerned this is shoddy performance by Wren.

I Believe The Best Way To Judge A Company For Customer Service Is When You Have A Problem And How They Respond We Had A Problem With The Colour Of Some Of Our Units Seem To Be Not Matching And This Was After Nearly 2 Years I Contacted Wren Customer Service For Advice After Careful Consideration They Decided The Only Way To Do A Complete Match Was To Replace All The Unit Doors And Draw Fronts Which Was A Big Job (and Very Costly) At No Time Was It Ever Mentioned That I Should Take A Cheaper Way Out The Wren Liaison Team Kept Me Informed Of The Progress Right Uptil It Was All Delivered They Then Told Me That Their Kitchen Installer Would Contact Me And Arrange For Him To Do The Work And Paul Willmott Arrived,What A Worker He Was Non Stop In A Very Calm And Collected Way To The Highest Standard Of Workmanship Now Beat That For Customer Service

Samuel was very efficient at helping me with the zoom call and explained the process of using video calling

Tom Wells was very thorough in his surveying and listened to are questions and gave us comprehensive information so we understood what was involved. Thank you Tom.

Great service

Polite and efficient

Ade was very understanding and helpful with resolving my issue swift.

Greatly appreciated thanks Ade.

Excellent service from Jordan from Wren customer care he replaced a damaged item promptly his friendly positive attitude during the conversation was 5* very professional
Steve Norman

Great experience so far with Wren. Had several kitchen design changes and remeasurements due to being indecisive! They've helped along the way, thanks to M Tomlinson who was great when remeasuring and eased all concerns

Our appointment today with D Summers was professional, quickly completed and explained everything

Really nice chap who came to measure up. Felt he was knowledgeable and offered good service.
Cheers Jude!!

Very good service from A Bhatt!

Fab service, Great bloke, very informative. I had a few questions that were confidently answered. I’m looking forward to seeing the designs now.

5 star delivery from the Wren team who were polite and efficient today Unfortunately we had 2 tower units missing which was frustrating but outwith the delivery team’s control

Chris Hamilton called this morning. Punctual, well mannered and very respectful. Measured everything with no fuss or disruption.

**Trustpilot Review – Part 2**

Following my original review, Wren Kitchens contacted me very quickly. Unfortunately, it became immediately clear that their priority was not fixing the serious issues with my kitchen, but managing the negative review and protecting their reputation.

Instead of taking responsibility and resolving the problems, communication has been inconsistent, reactive, and painfully slow. I have now formally rejected the kitchen in its current condition and escalated the matter with Novuna, as I have completely lost confidence in Wren’s ability or willingness to put things right.
The facts remain unchanged:

- The kitchen was left in an unacceptable condition.
- A microwave supplied as part of the contract was damaged/faulty.
- Sealant work was incomplete.
- Multiple doors were poorly fitted and hanging incorrectly,
- Numerous defects remain unresolved.
- Meaningful communication only occurred after a public review was posted.

What is most unacceptable is the complete lack of urgency, accountability, and basic customer care shown throughout this process. At the same time as dealing with these issues, I am undergoing treatment for Stage 3 cancer. Wren are fully aware of my circumstances, yet I have still been forced to chase repeatedly for updates, action, and even basic responses. The original install was delayed due to my illness.

No customer spending thousands of pounds should have to fight this hard to receive what they paid for. This has not been a minor inconvenience — it has been an exhausting and unnecessary ordeal caused by poor workmanship and even worse aftercare.

A company is judged by how it handles problems. In my experience, Wren have failed at every stage — from installation quality to complaint handling.

I am not going away. I will continue to pursue this matter through every available channel until the issues are fully resolved. This situation could have been handled quickly and professionally. Instead, it has been dragged out into a frustrating and avoidable dispute. Maybe the CEO might want to phone me?

My message to Wren is simple: stop focusing on damage control and start taking responsibility.

Until that happens, I cannot recommend Wren Kitchens under any circumstances.

Great service, highly recommended. T Wells was the surveyor.

D Bradbury came round to do my measure. He rang beforehand to advise he was 10 mins away.
On arrival he explained what he would be doing today in a friendly manner. It was a pretty straightforward measure I think but he gave me all the information I needed.