I called Wren Customer service today as I noticed there were a couple of small dent marks on the panel and door handle of my new oven which has just been installed. I was very impressed with the assis... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven... Se mer
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Hi, We do not accept that this matter is completed. Although you state that remedial works have been completed, you have still failed to answer our outstanding questions, including those co... Se mer
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Visited Wren where we were met by a very polite member of staff, there was no pushy selling and we were left to browse. Assistance on hand with no delay, booked a home visit for measurements the foll... Se mer
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Företagsinformation
Om Wren Kitchens
Skrivet av företaget
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Skrivet av företaget
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Kontaktuppgifter
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Storbritannien
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4,3
Utmärkt
98 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent communication and friendly…
Excellent communication and friendly service from surveyor Michael Herdman.
13 juli 2026
Omdöme utan inbjudan
Bethanie was extremely helpful
Bethanie was extremely helpful, and did everything she could to rectify my issues.
13 juli 2026
Omdöme utan inbjudan
Hi I spoke with Tracy who promptly and…
Hi I spoke with Tracy Burnett From customer services at Wren kitchens who promptly and professionally resolved my issue and was polite and competent and a pleasure to speak to.
Thankyou
Tracy.
13 juli 2026
Omdöme utan inbjudan
Problem solve
Today I spoke with Adeniran regarding damage to a cooker delivered last week. He had studied photos that I had sent by e,mail and efficiently arranged prompt collection and replacement. He was positive and helpful and I was overall impressed by the way my problem as resolved. My confidence in Wren is affirmed
13 juli 2026
Omdöme utan inbjudan
Fantastic service
Fantastic service as usual,Dealt with Katie and she was very professional and helpful.Took a long time to get through but I did have the option of a callback.
Thank you once again for a fantastic experience through customer service
13 juli 2026
Omdöme utan inbjudan
A Yates came around and measured our…
A Yates came around and measured our kitchen ready for design. A Yates was very professional and very polite. Would recommend him to anyone.
Thank you
13 juli 2026
Omdöme utan inbjudan
Very helpful lady , Amanda sorted…
Very helpful lady , Amanda sorted out some issues we had with Delivery and damage goods very helpful
13 juli 2026
Omdöme utan inbjudan
Wren kitchen unit
I order my kitchen units from wren, I had some issues with my order and called customer service to resolve. Amanda was brilliant and gave me all the options available to me and informed me of any non compliance.
Thank you Amanda.
13 juli 2026
Omdöme utan inbjudan
Kay provided honestly amazing service…
Kay provided honestly amazing service today. I really appreciate all the support he gave me. He listened carefully to my case, understood the problems I was facing, and provided clear solutions. He was professional, helpful, and genuinely supportive throughout the process. He’s truly amazing, and I’m very grateful for his assistance.
13 juli 2026
Omdöme utan inbjudan
Luke from Customer Service was great, but overall poor customer experience with Wren
Although my partner and I had a poor customer experience with Wren, which involved numerous damaged items during delivery and chasing customer service multiple times to ensure an installer would be booked in, which was part of our order, Luke from customer service was extremely helpful when we raised a formal complaint. He ensured our issues were dealt with as much as he could and our great experience with him did not reflect our overall poor experience with Wren as a company.
26 maj 2026
Omdöme utan inbjudan
Great measure up from S Defty
Great measure up from S Defty, very knowledgeable and helpful. Quick and easy.
13 juli 2026
Omdöme utan inbjudan
Out of the whole wren installation team…
Out of the whole wren installation team that I’ve dealt with last week and today and it’s been a lot, Edyta was the most helpful and she was the only one that actually called me back with an update. She’s definitely made a bad situation more bearable. Thank you Edyta
13 juli 2026
Omdöme utan inbjudan
STAY AWAY FROM WREN!!!
STAY AWAY FROM WREN!!!
They promise premium service from coming to measure your space, designing the kitchen and delivering however they don't take responsibility for any of it. We paid over £9000 for what was meant to be a nice sleek kitchen and what we got is a kitchen that doesn't fit!
When approaching them to get a solution they basically told us it wasn't their problem and that in the contract we signed it stated it.
It was clearly a problem with the measurements they (Wren) took leaving us with two big units that stand out by 5 centimetres.
If you want a company that treats you with empathy, respect and ethic, then this isn't the place for you and you're better off buying your kitchen elsewhere.
Money making company with no interest for the customer!
13 juli 2026
Omdöme utan inbjudan
fantastic help Kayleigh
What a fantastic help Kayleigh was
I was stressing about damaged parts and getting replacements on time for installation .
All sorted within a few minutes replacement parts should arrive on day of install well done Kayleigh fantastic customer service
13 juli 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
I’m currently at 54 mins in a telephone queue!
I’m currently at 54 mins in a queue on the phone waiting for customer services! I have 2 damaged items that need replacing but getting through to explain is a nightmare! The product is amazing and I have no complaints there but come on Wren get your customer service right! - gave up after 1hr 10mins it’s just crazy, no company is 1hr 10mins busy!
13 juli 2026
Omdöme utan inbjudan
Svar från Wren Kitchens
Hi Susan,
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're pleased to hear you're happy with the product, but we completely understand how frustrating such a long wait can be when you need support.
I understand from reviewing your account the replacements for the damaged items have been ordered. We also offer a call-back service, so if our phone lines are particularly busy, you don't have to remain on hold and can request a call back instead. Along with the Wren App is the quickest and easiest way to order replacements and track progress in one place — helping you beat the queues and stay updated every step of the way.
We sincerely apologise for the inconvenience caused and appreciate your patience while we get this resolved.
Warm Regards,
Sam
Wren Kitchens
Adeniran was incredibly helpful
Adeniran was incredibly helpful, polite and understanding . He made everything very clear and solved the issue I had quickly and efficiently. Thanks very much for your help 👊🏻
13 juli 2026
Omdöme utan inbjudan
Svar från Wren Kitchens
Hi Ben,
We are so pleased to hear Adeniran was incredibly helpful, polite, and understanding. We appreciate your kind words and are glad they quickly and efficiently resolved your issue!
Warm Regards,
Daniela
Wren Kitchens
Kay made it easy and understood my…
Kay made it easy and understood my feelings on the matter, customer service was ten out of ten thankyou very much
13 juli 2026
Omdöme utan inbjudan
Svar från Wren Kitchens
Hello,
We're so glad Kay made things easy and understood your feelings. We appreciate you sharing your positive experience with us!
Warm Regards,
Daniela
Wren Kitchens
Beth was amazing so very helpful she…
Beth was amazing so very helpful she sorted everything out for me made me feel comfortable and at ease was a pleasure talking to her today and she sorted everything out for me which was great thank you Beth
13 juli 2026
Omdöme utan inbjudan
Svar från Wren Kitchens
Hi Tracy,
We are so pleased to hear about your positive experience! It's wonderful that Beth was so helpful, made you feel comfortable and at ease, and sorted everything out for you. We appreciate you sharing your kind feedback.
Warm Regards,
Daniela
Wren Kitchens
Excellent service and nothing a bother
Excellent service and nothing a bother, from a fantastic kitchen design with Sammi (Stirling store), the delivery guys (wish I’d got their names) bringing the kitchen, to ordering replacements for couple of damaged items with David A from customer care. Still completing our kitchen but would definitely recommend Wren Kitchens based on not only a really lovely kitchen at a fairly decent price, but essentially on the excellent service from the Wren staff we have encountered along the way.
Edited. Thanks Sam for another speedy response, .… all been very positive and will definitely be recommending Wren
13 juli 2026
Omdöme utan inbjudan
Svar från Wren Kitchens
Hi Gail,
Thank you so much for taking the time to leave such a wonderful review and for your recommendation. We're delighted to hear that you've had such a positive experience throughout your kitchen journey.
It's great to know that Sammi at our Stirling showroom, our delivery team, and David A from Customer Care all made such a positive impression. We'll be sure to pass on your kind words to them—they'll be thrilled to receive your feedback.
We're also sorry that our initial Trustpilot response came across as though we hadn't fully read your review. That certainly wasn't our intention, and we appreciate you bringing it to our attention. We always aim to provide thoughtful, personal responses, and we're sorry we missed the mark on this occasion.
Thank you again for your lovely comments. We hope you enjoy the rest of your kitchen installation, and we wish you many happy years in your beautiful new kitchen.
Kind regards,
Sam
Wren Kitchens
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