Wren Kitchens Omdömen 

Very disappointing experience with Wren Kitchens Swindon

I am extremely disappointed with my experience with Wren Kitchens, particularly the customer service from the Swindon branch.

I had three bedrooms installed on 3rd August, but unfortunately, the installation was not completed properly because some parts were missing or the wrong parts had been supplied. This meant that parts of the installation were left unfinished.

What is even more frustrating is that it took until 6th September — over five weeks — for Wren to find an installer to come back and resolve the issues. I have also been waiting for the handles to be installed for five weeks, despite repeatedly chasing this.

The biggest issue has not just been the mistakes with the parts, but the lack of communication, poor customer service and extremely long delay in putting things right. After spending a significant amount of money with Wren, I expected a much more professional service and better after-sales support.

It is incredibly frustrating to have bedrooms sitting unfinished for weeks because Wren could not arrange an installer in a reasonable timeframe.

I would strongly recommend that anyone considering Wren Kitchens asks very carefully about their after-sales service and what happens if something goes wrong with the installation. My experience with the Swindon branch has been very disappointing, and I would not expect this level of service from a company of Wren’s size.

I had a really positive experience with my Wren Kitchens surveyor J Lomax, he was professional, friendly, punctual, and very thorough throughout the whole process. He took the time to explain everything clearly, answered all my questions, and made sure all the details were carefully checked

We worked with Una Butane at the Tunbridge Wells Wren and she was fantastic from start to finish. Our kitchen has been in place for a year now and I still email her with odd bits and pieces! Una was calm, knowledgable and always had time for us. It was a complicated project for us as our house is 300 years old and it was a big financial investment for us so we really wanted to get it right. Una was very experienced and guided us through everything. All of the Wren team were fantastic, the financing is great, the team they send to measure are super. It was a great experience from start to finish. Everyone comments on how fab our kitchen is so we're really happy to recommend Wren to anyone who asks.

WREN KITCHENS — PLEASE THINK VERY CAREFULLY BEFORE USING THEIR INSTALLATION SERVICE

I am writing this review after an extremely stressful experience with Wren Kitchens, and I genuinely wish I had read more reviews about their installation service before committing.

I purchased a bedroom from Wren and arranged for Wren to install it. The installation was scheduled, but when the installation date arrived, Wren did not install my bedroom as agreed.

What followed was an extremely frustrating period of chasing for answers and repeatedly being told that the matter was being looked into. I had one bedroom that I could not use, and because of the situation, I ended up having to sleep on the living-room floor. At one point, this had been going on for around 11 days, with two rooms of my home effectively affected.

This wasn’t simply an inconvenience. It had a genuine impact on my day-to-day life and caused a huge amount of unnecessary stress.

I contacted Wren repeatedly and escalated the matter because I could not get the situation resolved. I also contacted Head Office because I felt that the showroom was unable to resolve the problem.

Eventually, because I had lost confidence in Wren’s ability to complete the installation within a reasonable timeframe, I decided that I would have to arrange my own installer.

I was then told by Wren that if I signed my contract, I would receive a refund of the installation money so that I could arrange my own installer. I followed the process requested and was told that I would be kept updated.

I am still waiting for the money.

That is particularly frustrating after everything that has already happened. I should not have had to spend this much time chasing a company simply to get a bedroom installed and then obtain a refund for an installation service that I ultimately had to make alternative arrangements for.

The most disappointing part has been the lack of urgency and the amount of chasing required from me. I have had to repeatedly contact Wren rather than feeling that somebody was taking ownership of the problem and resolving it.

A company can make mistakes. What matters is how they deal with those mistakes. Unfortunately, my experience has been that getting somebody to take responsibility and actually resolve the situation has been incredibly difficult.

My honest advice to anyone considering Wren is to think very carefully about using their installation service. The showroom experience and buying process may be completely different for other customers, but my experience of the installation and subsequent customer service has been extremely poor.

This experience has caused me a level of stress and frustration that I simply should never have had to go through over a bedroom installation.

If you value your time, peace of mind and mental wellbeing, I would strongly recommend researching the installation side of Wren very carefully before committing.

I am posting this review so that potential customers can make an informed decision and understand what can happen when an installation goes wrong.

On time, polite, no probs

A Moss was super helpful as part of the measuring service. Gave plenty of tips and advice

Thandazani moyo. Great Service

L Barrington came and measured our bedroom, very pleasant and good communication. Turned up on time as well which was good, great communication.

Thandazani moyo great service

A Hadnum came to measure out kitchen. Came on time and very polite. No complaints

Paul was great, arrived on time and talked me through the whole process.

Grant Bowman arrived on time, was very polite and professional and even offered to remove his shoes before entering our property. He carried out the survey with consideration, our bedroom being left in the same condition as when he arrived. We are 100% satisfied with the service provided by Grant.

A Hadnum, top quality bloke! Come on put shoe covers on, efficient. Well presented and all round great manners. Helped out with any questions I asked couldn’t ask for a nicer guy to come quote my kitchen. Thanks again

I purchased my new Kitchen from Wren o 21st August and arranged a delivery date for the 9th September 2026. On Friday 4th September my builder noticed a few issues that need to be resolved before the delivery and asked me to delay delivery by a week. I got on the phone ASAP and called Wren and explained as I do not have room to store anything. Instead I was face with unhelpful customer service men who read kept throwing the policy at me. I have explained i have a disability and said I understand the policy but can they not treat every request individually and try to meet me half we. Ben said NO they need 5 days to change the delivery date and that would have been 3rd September which was the day before,he also went on to say it would cost me £150.00 for a date change.
I did say the builder had only now told me which about 15.00pm ish ,so I came straight away and made the phone call.
I will not go on but not only was some measurements were wrong and had to go the same day to the showroom so they can reorder that cupboard. I now will not recommend Wren kitchen to anyone.
I am no longer looking forward to my new Kitchen and wish I could stop production and look elsewhere.

A Moss was vert efficient and professional as well as super friendly :-)

Very happy with our home survey carried out by Roy from Belfast Branch. He was punctual and friendly and carried out our survey efficiently and professionally and answered any questions we had.

The units are fairly good but overpriced, of course. I paid a huge amount of money for their high end units. The cutlery drawer in lay cost £20 but feels like something you would get from a £1 shop. Their recommended builders ripped me off and added 25% to their initial quote at the end without informing me at any time before this that it was going to cost more than was expected. I liked some of the builders and some of them did a good job. But I had to call wren back because the silicone was coming off only a month or 2 later. Overall I would not recommend wren. You'd be better off using a local builder and kitchen company.

Thandazani moyo

Fantastic service turned up exactly on time very polite and efficient. Would highly recommend

M Willmott was on time, efficient, friendly, and clearly passionate about his job. I have loved working with him and would absolutely work with him again! He measured both my kitchen and four bedrooms. Thank you!