Woofairlines Omdömen 32

I needed to transport my cat Luna from Milan to Lima. Luna weighs under 10kg with her carrier, so technically she could have travelled in cabin with me — but the route made it impossible, and every company I contacted offered only cargo as an alternative.
Every other company offered cargo-only transport. That means your pet travels alone, in the hold, handled by airport staff who have no idea who your cat is.
Woof Airlines was the only one that offered something different: their accompanied service, where a dedicated escort flies on the same plane with your animal — in cabin — for the entire journey. Milan to Madrid, Madrid to Lima. Someone who knew Luna, could monitor her, and reassure her at every connection.
The documentation for Peru was complex — health certificates, import permits, microchip verification — and the team handled everything proactively. No surprises at the border. Luna arrived calm, healthy, and frankly less stressed than I was.
If you're comparing prices with cargo services, yes — Woof Airlines costs more. But you're not paying for a box in a hold. You're paying for someone who treats your pet like a passenger, not a package. For me, there was no comparison.

PCS to Ramstein with 2 dogs and a cat — finally, someone who actually got it
When we got our PCS orders to Ramstein, the pet situation almost broke us. Two dogs and a cat. Every company we contacted either said no to the cat, gave us a quote that felt made up, or wanted to put them all in cargo unaccompanied. I spent weeks on military spouse Facebook groups and Reddit threads before someone mentioned Woof Airlines.
From the first call, it was different. They didn't just send a form — they actually asked about the animals, the breeds, how they travel, whether the dogs had ever flown before. Isabel walked us through the whole process like she'd done it a hundred times, because she has. She explained the EU health certificates, the German entry requirements, the customs process at Frankfurt — stuff I didn't even know I needed to worry about.
The part that got me: one of their team members flew on the same flight as our animals. Not cargo. Not "we'll track them for you." Someone physically there. I didn't fully appreciate that until we landed and saw how calm all three were. Anyone who's ever put a pet on a plane alone knows that feeling of dread. This was the opposite of that.
The timeline was tight — PCS orders don't exactly come with a lot of notice — and they handled it without drama. Updates the whole way, photos, video of the dogs in Frankfurt during the layover.
I don't usually write reviews but this one felt necessary. If you're military, moving OCONUS, and trying to figure out what to do with your pets — these are your people.

Excelente! La atención de Ana y Miguel fue muy cordial. Siempre presentes y con respuesta rápida a nuestras inquietudes y dudas. Fue un viaje largo de 17 horas pero lo logramos con ayuda de Woof. Muchas gracias por el apoyo. Hachiko fue muy bien tratado, con todos los cuidados y lo aprecio mucho ❤️

We were moving from the US to Spain, and my dog Thor is a breed (pit mix) that none of the airlines I researched (US carriers) allowed. They took on the task, worked directly with my vet to ensure all paperwork was complete and requirements met. They communicated proactively, often and consistently, providing detailed information we needed. Miguel met us at the airport we departed from with our other 2 dogs, and safely transported Thor to Spain. He sent pictures and videos and a link to live flight tracking. Thor is a handful, and it wasn’t a problem. We met back up in Spain and Thor was happy and healthy. Thank you again and I will use them again in the future when we have to move again.

If you're military and need to move your pet anywhere in the world — stop searching. This is your company.
We just completed a PCS move from Frankfurt, Germany to Salt Lake City, Utah, and getting our 4-year-old German Shepherd, Thor, home safely was honestly more stressful to plan than the move itself. Until we found Woof Airlines.
The logistics were no joke: two flights, a layover, and then a 5-hour drive to get Thor all the way to our front door. Door to door. Literally. Not to the airport, not to a cargo facility — to our actual house, in the middle of Utah. I didn't have to lift a finger after handing him over in Frankfurt.
What blew me away is that Woof Airlines will move your pet from anywhere in the world to anywhere in the world — and they mean it. As military families, we don't get to choose where we PCS to. It's not always a major hub city. It's not always convenient. It's sometimes the middle of nowhere. They didn't blink. Salt Lake City, 5-hour drive from the nearest international airport — no problem.
No other pet transport company does this. Most will get your pet to an airport and call it done. Woof handles the full chain: international flight coordination, customs documentation, connecting flights, and ground transport all the way to your home. For a military family juggling a PCS, that's not a luxury — that's a lifeline.
And here's what really got me. I knew where Thor was at every single moment. Real-time GPS tracking the entire journey — Frankfurt, mid-air, layover, landing, and every mile of that 5-hour drive to our door. I got photos and video updates directly from the person physically traveling with him. Not automated notifications. Not a tracking number on a website. Actual pictures of my dog, happy, calm, being cared for — sent by a human who was right there with him.
If you've ever considered sending your pet as cargo, think about what you'd be giving up. No photos. No location. No updates. Your dog disappears into a logistics system and you just… wait. With Woof Airlines, I never had a moment of doubt. Not one. Thor wasn't cargo. He was accompanied by someone who genuinely cared about him making it home safely — and it showed in every message I received.
You can tell these people genuinely love dogs. Thor arrived calm, healthy, and honestly happier than I expected after such a long journey across two continents.
To any service member PCSing in or out of Europe — whether you're at Ramstein, Grafenwöhr, Spangdahlem, or anywhere else — Woof Airlines is the only call you need to make.
— A grateful military family 🇺🇸🐾

Woof Airlines absolutely saved us. Already early, in October 2025, it was clear that no airliner wanted to transport our French Bulldogs. Not in cabin, not in cargo. Due to possible breathing problems for this race.

After calling around to fake helpers, agents that want to provide you with ChatGPT obtained information for a high amount of money, we ran into Woof Airlines.

Julio and Noelia helped us in a fantastic way. As an IAPATA-accredited animal transport agency, they helped us with clear action from the beginning.

This gave us a lot of peace of mind when organizing our emigration.

For me, Woof Airlines proved to be an animal-caring company that knows exactly what pet owners feel and need.
With a sharp eye for detail, they were incredibly responsive, customer service focused and on-the-ball; something you can sometimes only wish for in Spain.

I strongly recommend contacting them whenever you have a need to transport your pet. You will understand what I mean from the very beginning. They care. like you care about your pet! They fix it. They take care of it!

Utilicé Woof Airlines para transportar a mi perra, una Husky siberiana, desde España hasta Brasil. El equipo demostró un cariño, atención y dedicación impresionantes en todo el proceso puerta a puerta.

Me mantuvieron informado en tiempo real con fotos, videos y actualizaciones, lo que me dio total tranquilidad. Se preocuparon por su comodidad en el transportín, ofreciéndole agua, alimentación y cuidados constantes durante el viaje, evitando cualquier estrés.

Su pasión por los animales es evidente: gestionaron todos los trámites con profesionalismo impecable, entregándola sana y feliz. ¡Superaron mis expectativas y los recomiendo al 100% para envíos internacionales de mascotas! Gracias por tratarla como a una más de la familia.

Excellent service with great attention to detail—everything was handled smoothly and professionally.
Really impressed with the friendly staff and overall experience, highly recommended!

¡Una experiencia absolutamente increíble con WoofAirlines!
No puedo estar más encantada con esta compañía. Desde el primer contacto, el trato fue amable, profesional y lleno de cariño hacia los animales. Se nota que en WoofAirlines aman lo que hacen y que cada peludo pasajero es tratado como un verdadero VIP.Mi mascota viajó tranquila, segura y feliz. Me mantuvieron informada en todo momento, enviándome fotos y actualizaciones del viaje, lo cual me dio una tranquilidad enorme. El personal es atento, empático y muy organizado, y los tiempos de respuesta son rapidísimos. Además, todo el proceso fue súper fácil: desde la reserva hasta la entrega final. Se encargaron de cada detalle, gestionaron la documentación y se aseguraron de que todo saliera perfecto. Es un servicio de 10 sobre 10, que supera con creces cualquier expectativa. Mil gracias. Repetiré sin dudarlo.

Hoy, 24 de octubre, tenía una importante audiencia internacional programada por la asociación a la cual pertenece el individuo en cuestión. Sin embargo, la audiencia fue cancelada de forma repentina, donde me denuncia por escribir para advetir a los usuarios. su denuncia en mi contra es por posible injuiras y calumnias. Y la hizo unos dias antes de la audiencia para evadirla, uno tiene derecho a escribir aqui y decir la verdad, para mí indica una clara intención de evadir la responsabilidad de efectuar el pago correspondiente.

Resulta evidente que Woofairlines optan por esquivar sus compromisos en lugar de cumplirlos de manera justa y transparente. Mi experiencia con ellos ha sido desalentadora y cero profesional, lo cual plantea serias dudas sobre su ética empresarial

Es importante alertar a otros usuarios sobre trabajar o contratarlos. Les insisto a reflexionar detenidamente antes de entablar cualquier tipo de relación comercial con esta empresa. La honestidad y el cumplimiento de los acuerdos son aspectos esenciales en cualquier interacción comercial.

Achtung Betrug! Sie sichern dir einen Transport zu und dann wollen sie ohne Rücksicht auf Hund den Hund erst nach Kolumbien fliegen. Sie sichern dir Erstattung des Geldes zu. Über 4000 Euro bezahlt und Geld nicht zurück bekommen!!! Es wird eine Rückzahlung verweigert!!! Das ist Betrug im großen Stil und Rechtsanwalt ist bereits eingeschaltet. Die Tiere sind denen egal. Es ist unglaublich dass @iberia so einen Betrug auch noch unterstützt! Hier geht es nicht nur um Tierquälerei sondern auch um mehrere tausend Euro Betrug! Ich werde nicht aufhören den Betrug zu verbreiten und Leute zu warnen und werde mein Geld zurück erkämpfen weil sie freiwillig nicht bezahlen. Sie werden für diesen Betrug bezahlen und dafür werde ich sorgen!!!!

Company took a week to send a quote and then completely ghosted me after multiple requests for follow-up. Unfortunately, Iberian Airlines won't take cats onboard and this is their own partner. I went with another pet shipping company that responded within hours and had the ball rolling within days.

Ufff Que bueno es leer todo esto, quería mover a mis perritas por que me los habían recomendado pero así como veo capaz que hasta me pierden a mis mascotas, ni hablar que mal que abusen así de la gente.

***UPDATE***
Estimado equipo de Woof Airlines,

Me sorprende la “dedicación” que muestran al revisar mis redes profesionales, incluso sin que exista invitación de mi parte para conectar. Ojalá esa misma atención la aplicaran en pagar puntualmente a quienes colaboran con ustedes, pues son justamente esos testimonios los que sustentan mi opinión.

Por supuesto que jamás confiaría el traslado de mis perros a una empresa con tales antecedentes; si no cumplen con su propia gente, difícilmente podrían cumplir con el bienestar de los animales.

En cuanto a mis comentarios, no provienen de ninguna “organización” como sugieren, sino simplemente de observar hechos públicos y preocupantes. Ejerceré siempre mi derecho a compartir información que considero de interés para otros.

Cero recomendables
No cumplen con los acuerdos, son deudores y nada éticos, si no cumplen con los pagos que acordaron, menos van a cumplir con el servicio que prometen.

UPDATE: ES MI CUENTA PERSONAL, NO LABORAL. YO TENGO DERECHO A COMENTAR LO QUE YO DESEE, YA QUE NO LO ESTOY HACIENDO A NOMBRE DE NINGUNA EMPRESA.
Si mi comentario es mentira, compartan los recibos de Pago a Michelle Feito por los servicios que se brindaron.

Trabajé como transportista y me quedaron a deber muchos viajes
Trabajar en esta empresa sales perdiendo

Nada éticos con su personal, no les pagan por llevar algo tan valioso como tu mascota, no confíes ya en su servicio.

I am trying since friday 4/07 2025 to transfer my adopted parrot from France to Belgium. Every time they come with an excuse. I contacted the police because I think they are scam

Don't make the mistake we did. This company is listed as a partner for Iberia Airlines, which is why we trusted them. Everything was fine until we paid our deposit. We were a month away from our move from the US to the UK and hadn't heard anything from Woof Airlines about flights or other logistics. I reached out and got a bounce-back email as though our contact at Woof Airlines had never existed. I spent hours trying to contact them. When I *finally* was able to reach them, they informed me that the person I had been corresponding with had left the company (no one notified us or gave us another point of contact). They seemed to have NO knowledge of us and asked us to complete all the same paperwork again. We even had to provide the payment receipt and contract to them. This is AFTER we had paid them 3k Euros as a deposit. We told them that we were no longer comfortable using their service and requested a refund, since we were concerned about their total lack of communication-what if another employee left while our dogs were in their hands? At this point, they claimed they had somehow already booked non-refundable flights and hotels and could not refund our deposit except for a few hundred dollars, despite the fact that they apparently didn't have any of our information literally a few days before. I would never trust them with our dog and I am shocked that an airline like Iberia recommends them.

EDITED TO ADD: This negative review has been a last resort after appalling service. We asked at least three times via email for the receipts for these supposedly non-refundable flights and hotel reservations. They were never provided. As someone who does not work for a travel company, I am consistently able to make refundable reservations for hotels (usually 24 hours is the cut-off) and flights are typically around $200 to reschedule. Not $2000. So how, then, does a company who literally partners with an airline manage to make non-refundable bookings? Nothing this company says adds up and I urge anyone considering them to choose someone else.

Miguel and his team were awesome! We transported 4 cats from Norway to US yesterday and they arrived on time and in excellent condition. We would use them again and recommend them to anyone who wants their pet transported anywhere in the world.

Me lo recomendó una amiga y efectivamente tenia toda la razón. Son super profesionales, no han dejado de contactar conmigo desde el principio y sobre todo, mi perra Laia ha llegado a su destino MAD - OSL, muy tranquila y feliz. Muchas gracias